Hi-Tech Air Service

.

/

I waited all morning and no A/C guy had shown up by almost 2:00. I get a call from the woman in the office and she tells me the technician is running late and will be at my home by 3:00 pm. I have already been waiting this long so I figure what's another hour. At 3:00 pm he had still not shown up. I call again and leave a message telling the office person that I will have to leave if he is not there by 3:30 to please call me back. By 3:30 pm still no one had shown up so I left. The office never did return my call and I left another message at almost 5:00 pm. The technician did call me at 3:40 pm and told me he had just arrived at my house. I said I was sorry but I had to leave to an appointment and I asked if he could come back later that night. He said no, that he would be working on other jobs until 8 or 9:00 tonight. I did not understand why they made no effort to do some service recovery and find a way to fix my problem even if it meant working later since they had inconvenienced me. The office never returned my calls and made no effort to make things right or apologize. Update: I just got a call from someone at 5:11 pm finally returning my call. He really did not have much to say. Basically said he did not have an explanation for what happened, he had no one to come out to fix my air and he was sorry. That's it! These people just have terrible customer service! I would never call on this company again.

They're great. I have used them for 20 years or so.

unknown

The charge depends on what they have done. They are very responsive.

They were very nice, on time and pleasant but their quotes was high.

They did a great job they showed up on time, and they swiftly did the job. With the air compressor was so old they did a very good job on making it work. Also very professional, and the price was very reasonable. They had to synchronize the air compressor with the air inside.

The service was good. This company was recommend to me by a friend. They were better than I originally thought.

I have used Hi Tech A/C service for years. They installed my a.c. A few years ago and I use them for annual service . I highly recommend. Always professional and great customer service

Everything was possitive!

Tito and John (owners) did a wonderful job with our HVAC cleaning in our new home. A/C is running quieter, cleaner, and smoother than before. They showed up right on time, were very professional, did the job right on budget, and did a good job explaining what they were doing and what potential issues we may face in the future with our HVAC. We will be using them again in the next few days to replace a bathroom exhaust fan and retape some stove venting ducts.

THEY CAME ON TIME READY TO WORK. THEY GOT THE JOB DONE QUICK. THEY DID A VERY GREAT JOB. I WAS REMODELING MY HOME SO IT WAS PRETTY BUSY IN MY HOME. EVEN WITH IT BUSY THEY GOT THEIR JOB DONE RIGHT.