Greenstar Landscaping & Irrigation

"Thank you for reaching out. It is unfortunate that this experience transpired this way. From the moment I got to the property I made it clear that until the system was up and running, I would not be able to quote you on what it would take to get it fully functional and efficient. As stated to you in person and through emails, everything that I planned to do in phase 1 was laid out in the proposal that you accepted. There were no hidden charges and no fine print. I stated very clearly on multiple occasions that I only replace the pump with its accompanying components because there is no way of knowing the condition of the existing ones. One of these components could have malfunctioned which caused the pump to burn out in the first place. In reference to the timer (thrown in at the start at no cost to ensure that the timer would be a new, fully functional one), I said that I would replace it for you with the same make and model as described in the proposal/contract. The two additional hours of work you mention were for repairing multiple breaks in the main line, which couldn’t have been detected prior to getting the system up and running. (It also included replacing miscellaneous items that you kept asking the technician to replace/repair). The amount I was charging for that additional work ($200) was more than fair. When you say that I used offensive language, I take offense as I never use profanity and always speak professionally. As to overall cost, I quoted you between $2200 - $2500 and the final total came to $2400. Due to refusal of payment, I agreed to remove the charge for the break repairs/miscellaneous items, which kept the total cost of phase 1 at $2200. In summary, we did exactly what was listed out in the proposal, even additional work and a new timer, which you received for free. It was made clear from the start that this was a 2-phase project as it is impossible to quote repairs on a system that I cannot turn on. Thank you so much for the opportunity to be of service to you. Peter Masi"

"Thank you so much for taking the time to leave us a 5 star review. We appreciate you as a client and we look forward to providing you with superior service for years to come."

"You are welcome. It was truly our pleasure."

"Thank you so much for taking the time and leaving this wonderful review."

"Thank you very much. It has been a pleasure being of service to you!"

"You are most welcome. Thank you so much for this thoughtful review. We work hard to keep our customers informed. My employees are the key to my success. Glad to hear from you again!"