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Corporate Account
Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.614 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 14% | ||
| 7% | ||
| 7% | ||
| 21% |
Showing 1-14 of 14 reviews
Phyllis H.
Dec 2016
Very professional
Unsubscribed P.
Nov 2016
Horrible!!! Would pay more to use anyone else! Customer support unhelpful. Their policies are not consumer friendly! RUN RUN RUN!
H W.
Nov 2015
NEVER, and I mean NEVER use Empire for your flooring needs. This was my experience: The sales person was given a floor plan and a view of my entryway that has curved corners which would affect the quarter round molding. They sent out two installers, neither of whom spoke a word of English, and they did a LOUSY and INCOMPETENT job. Their idea of putting molding in an inside curve was cutting straight, unbendable wood quarter-round molding into one inch pieces at angles and glueing them together rather than using flexible molding. It looked like a small child did this work!! They also left many large areas of glue or caulk smeared on much of the flooring. When I brought this to the attention of customer service, they told me where to find cleaner as if it was my responsibility. At the same time I told them of my dissatisfaction with the corner moldings. From that point, people were scheduled to come assess, some came and couldn?t see the problem (?!?), others never showed, others said they would report the problem. Many, many phone calls, emails, and certified letters were made and sent. After six weeks, they finally ordered the flexible molding, and six weeks after that they came to fix it as if they were doing me a big favor. They wanted me to tell them how good it looked. I lost time and money at work because of the hours spent trying to get my floor done correctly.
NEVER, EVER use this company.
NEVER, EVER use this company.
Response from Empire Today�
"Thank you for bringing your experience to our attention. We never want our customers to be disappointed in our service, and we regret the issues you encountered during your installation process. We will be following up with you to discuss the situation and ensure that everything has been completed to your satisfaction. Thank you."
Rose M.
Sep 2015
unknown
Deborah B.
Mar 2014
I hired after seeing their AD on television. They came and showed up on time. It was projected to be a two day job, but they completed it in one day. They were willing to stay late on the first day and get it completed. I appreciated that. Three men completed the work. They worked very hard and were professional. They cleaned up well after the job was complete. After my neighbor came over to see the work that they did, she used them for a job as well. I had gotten estimates from other companies and their price good.
Response from Empire Today�
"We’ve read your review, and we’re happy that you’re so enthusiastic about your experience. We always love hearing from our satisfied customers, and it’s great that the installers were so helpful and accommodating. We appreciate the review and hope you’re enjoying the new look of your home! Thank you. Jeanette Ramey, National Customer Service Manager"
Susan H.
Nov 2013
The installers were professional and on time. The only dissatisfaction was with Empire Central. It was difficult to reschedule an appointment. Also, as Empire works COD, I paid for a service before it was able to happen due to water damage in a sub floor. However, when the installation was rescheduled, I was again asked for money. The installer had to call the main office to verify payment. I am very happy with my carpet, however, Empire needs to work on their telephone service.
Response from Empire Today�
"It’s wonderful that you’re pleased with your finished product. However, we always want our customers to be satisfied with all aspects of their experience. We regret that you were disappointed in the service, and would like to speak with you if you have any unresolved concerns. Please feel free to contact us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Leader"
Warren D.
Mar 2013
to
Response from Empire Today�
"Thank you for making us aware of your concerns. While we’re pleased to know that your installation went well, we want our customers to be satisfied with every aspect of their experience, including the pricing. As a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We would be happy to speak to you in more detail about your pricing concerns, as well as answer any other questions you may have, and a member of our customer service team will be contacting you soon. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Karen L.
Oct 2012
They subcontract their work. They are very nice, however then you end up having a different company out to do the work and the quality of work is not excellent. I wouldn't recommend them to anyone.
Response from Empire Today�
"It’s disappointing to know that you are not satisfied with the work that was done in your home. We are committed to working with our customers to ensure their satisfaction, and we’d like to speak about your concerns in more detail. A member of our customer service team will be following up with you soon to learn more about your situation and work towards a resolution. You can also contact us at 888-588-2315x4195 or email customersupport****.com if you have additional questions or concerns. Thank you. Rebekah Clerk, National Customer Service Manager"
Joan K.
Aug 2012
Today (8/30/2012) Empire Today is supposed to install the floor. We did not hear from them yesterday as to when they are coming to do this and here it is 9 AM, no installers, and no phone call. Not a good way to start out! This morning we also realized that by adding flooring, on top of existing flooring, will make it difficult to remove a dishwasher should we need repair or purchase a new one. I hope the installers have an idea about how to handle this!!! Right now I am not impressed with Empire Today and am beginning to be very sorry we hired them.
Response from Empire Today�
"We regret any inconvenience that occurred from the delay in your installation, as we never want our customers to be disappointed. We understand that we’ve been in contact with you and have discussed all of your concerns. Please do not hesitate to contact us if you have any additional questions or concerns at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
David D.
Jul 2012
Estimator showed up right on time and brought many samples of different carpet types and padding types.
Estimate as to square feet was accurate. Estimates was given for the carpet and pad that we wanted and price was below what we had expected. Installation was scheduled per our convenience. Installers called early that morning to let us know approximately when they would be there and as requested called us again 10 minutes before arrival.Job they did was very efficient and professional. They quickly removed all old carpet and pad and replaced a lot of the bad tack strip. They thoroughly cleaned the floor and then installed the new pad and carpet. The carpet we picked had a pattern in it and required some seaming since rooms were larger that 12 feet. Carpet went in quick, but many hours were spent on the seams. They really did a great job here. Even though the carpet had a pattern and pile height varied, you could not find the seams. Even when I pointed out where they were to my wife, she couldn't see them. Based on my experience, I would highly recomend Empire.
Estimate as to square feet was accurate. Estimates was given for the carpet and pad that we wanted and price was below what we had expected. Installation was scheduled per our convenience. Installers called early that morning to let us know approximately when they would be there and as requested called us again 10 minutes before arrival.Job they did was very efficient and professional. They quickly removed all old carpet and pad and replaced a lot of the bad tack strip. They thoroughly cleaned the floor and then installed the new pad and carpet. The carpet we picked had a pattern in it and required some seaming since rooms were larger that 12 feet. Carpet went in quick, but many hours were spent on the seams. They really did a great job here. Even though the carpet had a pattern and pile height varied, you could not find the seams. Even when I pointed out where they were to my wife, she couldn't see them. Based on my experience, I would highly recomend Empire.
Response from Empire Today�
"Thank you so much for your fantastic comments! We're thrilled to hear your enthusiasm about your installation, and we're so glad that the installers were able to accommodate all your needs. Our ultimate priority is customer satisfaction, so hearing how pleased you were from start to finish is wonderful. Thank you very much for your recommendation and enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
Stephanie D.
Mar 2011
They were very good. The people who came were wonderful and very good. I did recommend the guys but I don't know their business name as they did not give me; I just know that Empire Today hires them. I would use them in the future.
Kim R.
Oct 2010
Overall I would always have a couple of estimates. They first quoted me a price that was almost $1700 over what I had recieved from another company for the same quality carpet, but since they match he had to come down to the lower price to get my business.
Kolleen G.
Feb 2010
Some good points: Estimator came on a Saturday on time. Convenient because they bring the samples to you. The installers moved the furniture out and back in place. Negatives: The installers did not arrive until after 2pm on the scheduled day. They could not give a me a precise time and I took the whole day off to wait. Turned out it was the third installation of the day for them. They ended up working until after 8pm which I did not expect. After 2 1/2 half years, I don't think the carpet is holding up very well.
Sheila M.
Sep 2008
Everything went very well. They are great installers. They showed up on time, and stayed 'til almost eight o'clock to get all of the carpet installed. They men that installed the carpet were very good, and they did an excellent job. I would highly recommend them to others, as well as use them again in the future.
Licensing
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FAQ
Empire Today� is currently rated 3.6 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.