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Empire Today

3.6(
14
)
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of experience

Services we offer

Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.614 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
14%
3
7%
2
7%
1
21%
Write a review
Showing 1-14 of 14 reviews
Mike P.
Oct 2017
1.0
This company is horrible. The guy they sent was completely lost, admitted that the 50/50/50 sale is on one carpet, one floor only. All others are regular price. Refused to measure until he got a sense as to whether I was in the ball park on money. He had the price lists wadded up in a notebook. Slovenly and disorganized. I would never do business with them, even if they were cheaper.
Response from Empire Today�

"This is not the experience we expect for our customers, and we sincerely apologize for the inconvenience. We will be in touch with you shortly to further discuss this matter. Thank you."

Phyllis H.
Dec 2016
5.0
Yes, I recommend this pro
$9,000
Very professional
Unsubscribed P.
Nov 2016
1.0
$350
Horrible!!! Would pay more to use anyone else! Customer support unhelpful. Their policies are not consumer friendly! RUN RUN RUN!
H W.
Nov 2015
1.0
$4,500
NEVER, and I mean NEVER use Empire for your flooring needs.  This was my experience:  The sales person was given a floor plan and a view of my entryway that has curved corners which would affect the quarter round molding.  They sent out two installers, neither of whom spoke a word of English, and they did a LOUSY and INCOMPETENT job.  Their idea of putting molding in an inside curve was cutting straight, unbendable wood quarter-round molding into one inch pieces at angles and glueing them together rather than using flexible molding.  It looked like a small child did this work!!  They also left many large areas of glue or caulk smeared on much of the flooring.  When I brought this to the attention of customer service, they told me where to find cleaner as if it was my responsibility.  At the same time I told them of my dissatisfaction with the corner moldings.  From that point, people were scheduled to come assess, some came and couldn?t see the problem (?!?), others never showed, others said they would report the problem.  Many, many phone calls, emails, and certified letters were made and sent.  After six weeks, they finally ordered the flexible molding, and six weeks after that they came to fix it as if they were doing  me a big favor.   They wanted me to tell them how good it looked. I lost time and money at work because of the hours spent trying to get my floor done correctly. 
  NEVER, EVER use this company.
Response from Empire Today�

"Thank you for bringing your experience to our attention. We never want our customers to be disappointed in our service, and we regret the issues you encountered during your installation process. We will be following up with you to discuss the situation and ensure that everything has been completed to your satisfaction. Thank you."

Rose M.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Maritza N.
Apr 2014
2.0
$8,000
We already started we wanted wood floors. He brought to us just 4 samples of wood floors( i would think there would be more) We listen and went to measure the 3 rooms. I heard him say the room were bigger than they seem. Anyway, he came back and we told him the wood we wanted for our two regular size rooms and one master that is not that big. He started that if we installed during the week was cheaper than weekend.We told him it was fine. Somehow the price started at over $8000 and suddenly if we pick weekday would go down to about $5800. We were naive( not anymore) and said sure. He called and wanted to push for the next tuesday to install. I was like wow. slow down. Too pushy. We said we would think about it and suddenly a coupon for $200 off came out. Thank god the credit didnt go thru cause it was too expensive( we found out later). Once the credit failed, he didnt speak a word to us and packed up and left. A few days later we get a call saying they found another bank to finance us. We said we didnt asked for this. We thought it was over. Seems they kept running my husband's credit and affected our score. The salesman then call me and ask me when can he pass to sign the contract. I told him there was no contract, we didnt ask for another financing. He was angry and upset. My husband got another call and he told them we never agreed to a search for credit and to stop. We will not use your company.
Response from Empire Today�

"Thank you for making us aware of your concerns with your sales appointment. We never want our customers to feel pressured, and we regret that this was your experience. We are disappointed about any miscommunication or misunderstanding that occurred regarding our financing process. We would be happy to speak with you about your concerns in more detail and learn more about your experience. If you would like to speak with us, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"

Lawrence H.
Apr 2014
2.0
unknown
Response from Empire Today�

"It was disappointing to read about your sales appointment, but we’re glad that you brought this issue to our attention. We regret that you did not get to enjoy our world-class service, and we would like know more about your experience with the sales rep. We will be contacting you shortly, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"

Deborah B.
Mar 2014
5.0
Yes, I recommend this pro
$4,000
I hired after seeing their AD on television. They came and showed up on time. It was projected to be a two day job, but they completed it in one day. They were willing to stay late on the first day and get it completed. I appreciated that. Three men completed the work. They worked very hard and were professional. They cleaned up well after the job was complete. After my neighbor came over to see the work that they did, she used them for a job as well. I had gotten estimates from other companies and their price good.
Response from Empire Today�

"We’ve read your review, and we’re happy that you’re so enthusiastic about your experience. We always love hearing from our satisfied customers, and it’s great that the installers were so helpful and accommodating. We appreciate the review and hope you’re enjoying the new look of your home! Thank you. Jeanette Ramey, National Customer Service Manager"

Susan H.
Nov 2013
4.0
Yes, I recommend this pro
$7,000
The installers were professional and on time. The only dissatisfaction was with Empire Central. It was difficult to reschedule an appointment. Also, as Empire works COD, I paid for a service before it was able to happen due to water damage in a sub floor. However, when the installation was rescheduled, I was again asked for money. The installer had to call the main office to verify payment. I am very happy with my carpet, however, Empire needs to work on their telephone service.
Response from Empire Today�

"It’s wonderful that you’re pleased with your finished product. However, we always want our customers to be satisfied with all aspects of their experience. We regret that you were disappointed in the service, and would like to speak with you if you have any unresolved concerns. Please feel free to contact us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Leader"

Julio B.
Oct 2013
2.0
On the scheduled installation date a company rep called to cancel the installation due to defective carpet. Rescheduled and new date the installers did not look professional at all not to mention they didn't have not one item from my original order. Everything was going wrong. There were to many RED flags.I got out while I could.
Response from Empire Today�

"We're disappointed at the issues that occurred during your installation process. Your experience is not what we expect for our customers, and we regret that you did not get to enjoy our world-class service. We understand that you have cancelled your order, but we would be happy to speak with you if you would like to discuss this further or have any questions or concerns that have not been addressed. You can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"

Heidi S.
Jun 2013
3.0
$720
I scheduled an estimate and I was ready to get this job going and finish this never ending renovation. The area I needed carpeting on is 150 sq ft. It's a small stair case landing and a closet. I figured it would not cost more than $300 to complete that small area, and that was stretching it a bit. I couldn't believe it when the sales person told me it would cost $720!! My mom just had a pretty large room done for $400. The sales person said that they had a sale going on and that would bring the price down to $575. I was still shocked at that price. She said she would call her manager to see if he could do better. The final price was $450. That's still ridiculous for 150 sq ft! I said NO WAY! I found several other local companies here on Angie's list with great reviews and very fair prices. I'll be calling them Monday.
Response from Empire Today�

"We regret that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We’d like to speak to you in more detail regarding your pricing concerns, and we will be following up with you shortly. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"

Joel K.
Apr 2013
1.0
I am a savvy consumer and wanted to see what Empire had to offer based
on their TV ads touting low prices. The salesman was great, but only on
the job 3 weeks. He spent a lot of time showing me samples and
measuring. Then he came up with a price that was out of sight. He
called his boss and they offered a discount if I signed right away. I
don't do business that way. I shop around for the best deal and it was
NOT Empire...even with the and quot;discountsand quot;. I don't like the way they do
business and the pressure tactics they use. They give you a high price and hope you haven't shopped around.. I received a call from Empire (not the salesman) a week later and told them I don't like to be pressured. There's a sucker born every
minute...but it isn't me!
Response from Empire Today�

"It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We would like the opportunity to learn more about your pricing concerns, and a member of our customer service team will be contacting you soon. If you have additional questions, you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager."

Warren D.
Mar 2013
4.0
$3,000
to
Response from Empire Today�

"Thank you for making us aware of your concerns. While we’re pleased to know that your installation went well, we want our customers to be satisfied with every aspect of their experience, including the pricing. As a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We would be happy to speak to you in more detail about your pricing concerns, as well as answer any other questions you may have, and a member of our customer service team will be contacting you soon. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"

Karen L.
Oct 2012
1.0
They subcontract their work. They are very nice, however then you end up having a different company out to do the work and the quality of work is not excellent. I wouldn't recommend them to anyone.
Response from Empire Today�

"It’s disappointing to know that you are not satisfied with the work that was done in your home. We are committed to working with our customers to ensure their satisfaction, and we’d like to speak about your concerns in more detail. A member of our customer service team will be following up with you soon to learn more about your situation and work towards a resolution. You can also contact us at 888-588-2315x4195 or email customersupport****.com if you have additional questions or concerns. Thank you. Rebekah Clerk, National Customer Service Manager"

Joan K.
Aug 2012
2.0
$7,000
Today (8/30/2012) Empire Today is supposed to install the floor. We did not hear from them yesterday as to when they are coming to do this and here it is 9 AM, no installers, and no phone call. Not a good way to start out! This morning we also realized that by adding flooring, on top of existing flooring, will make it difficult to remove a dishwasher should we need repair or purchase a new one. I hope the installers have an idea about how to handle this!!! Right now I am not impressed with Empire Today and am beginning to be very sorry we hired them.
Response from Empire Today�

"We regret any inconvenience that occurred from the delay in your installation, as we never want our customers to be disappointed. We understand that we’ve been in contact with you and have discussed all of your concerns. Please do not hesitate to contact us if you have any additional questions or concerns at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"

Jason G.
Aug 2012
1.0
The sales person was prompt. Thats where the positives end. The sales person made some measurements then proceeded to write up an extremely high quotation for hardwood laminate flooring and also for carpet. The hardwood flooring quote for a small 1 bedroom condo was over $5,000 and the carpet quote was around $2,000. He said he could give me a discount if I was willing to sign a contract right then. I told him no, I would be getting multiple quotes before deciding. He also could not answer any questions I asked about the cleaning and care of the hardwood laminate flooring.
Response from Empire Today�

"We regret your experience as we always want our customers to be satisfied with their sales appointments and would like to speak with you to make things right. A member of our management team left a message for you so that we may discuss further. We look forward to speaking with you. Rebekah Clerk, National Customer Service Manager"

David D.
Jul 2012
5.0
Yes, I recommend this pro
$3,600
Estimator showed up right on time and brought many samples of different carpet types and padding types.
Estimate as to square feet was accurate. Estimates was given for the carpet and pad that we wanted and price was below what we had expected. Installation was scheduled per our convenience. Installers called early that morning to let us know approximately when they would be there and as requested called us again 10 minutes before arrival.Job they did was very efficient and professional. They quickly removed all old carpet and pad and replaced a lot of the bad tack strip. They thoroughly cleaned the floor and then installed the new pad and carpet. The carpet we picked had a pattern in it and required some seaming since rooms were larger that 12 feet. Carpet went in quick, but many hours were spent on the seams. They really did a great job here. Even though the carpet had a pattern and pile height varied, you could not find the seams. Even when I pointed out where they were to my wife, she couldn't see them. Based on my experience, I would highly recomend Empire.
Response from Empire Today�

"Thank you so much for your fantastic comments! We're thrilled to hear your enthusiasm about your installation, and we're so glad that the installers were able to accommodate all your needs. Our ultimate priority is customer satisfaction, so hearing how pleased you were from start to finish is wonderful. Thank you very much for your recommendation and enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"

Lynn H.
Dec 2011
1.0
We had such a bad experience with them, which is why we joined Angie's List to find a good one. They are a nationwide company. They have their website, and they have a commercial on TV with the phone numbers. There is a little jingle with the phone number that gets stuck in one's head forever. They sent us a salesman out, and he had samples and everything. Everything went fine. We ordered a certain color of bamboo. Initially, the guys came out when they said they would. They ordered it. It came when they said. It just was wrong. From that point onwards, everything was bad. When it came, the installers pulled out a piece and said that was the wood. My mother said that it was the wrong color. It was completely different than what we ordered, so we called the salesman. He came back and looked at it. He matched it on his board. It was the right number, but the colors were completely different. He hemmed in hard and round and round. He said he will call their manager and that they will see what they could do about it. They just left us hanging. They never returned any phone calls to tell us what was going on. I had to keep calling them, and he would tell us he would have the manager call us. The manager would never ever call us after the one time that he did call early in the morning. I asked for the callback in an hour when my mother is there and that was the last we ever heard of him. I finally called customer service to complain, and they said it was already listed that we are giving us a refund. No one told us about that. We were sitting here waiting to see what was going to happen, and they without a word just refunded the money. They never told us they were refunding or anything which is what we wanted, but we never got any phone calls from them. The salesman said his manager was trying to go and see what was up at the factory and everything. We tell everybody we see not to use Empire. We will not use them again in the future.
Response from Empire Today�

"We’re truly sorry for the problems you’ve experienced. Your experience is not in line with the standards we strive to uphold, and we’re disappointed that you didn’t experience our world-class customer service. We’d like to reach out with you to discuss this issue further, but we’re unable to locate your account from the information provided. Please contact us at [email protected] or call us at 888-588-2315 x4195 and someone will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager"

Bonny E.
Aug 2011
1.0
The salesperson was nice however just trying to make the sale trying to offer other products I wasnt interested in. Gave too much pitch for the company before showing me the product. He had to call his boss and tell him why I wasnt interested before he left. Bottom line is the product offered was crap.
Response from Empire Today�

"We truly apologize that our products didn't meet your expectations. We can assure you that we only offer quality, name-brand products to our customers from leading manufacturers, the same you'd find in the retail store. Someone will be reaching out to you to address your concerns and see if you'd reconsider using us for your home improvements. We look forward to speaking with you. Rebekah Clerk, National Customer Service Manager"

Stephanie D.
Mar 2011
5.0
Yes, I recommend this pro
$4,000
They were very good. The people who came were wonderful and very good. I did recommend the guys but I don't know their business name as they did not give me; I just know that Empire Today hires them. I would use them in the future.
Kim R.
Oct 2010
5.0
Yes, I recommend this pro
$2,600
Overall I would always have a couple of estimates. They first quoted me a price that was almost $1700 over what I had recieved from another company for the same quality carpet, but since they match he had to come down to the lower price to get my business.
Risa B.
Jun 2010
2.0
We called Empire Today based on their numerous TV ads that tout how you get so much for your money and because they come to your home (keep in mind, many other places do too). We also had 2 other carpet companies coming out the next day to give us estimates as well. They sent Joy out to help us. All was fine at first. She arrived precisely at the designated appointment time. After showing us a bunch of samples, we picked what we liked and she priced it out. That's when the "Joy" left the room. After giving us prices (which we had nothing to compare them to), she said she only needed a deposit of $50 to hold these prices because they were only good TODAY. When my husband replied that we can't make any decisions until we get the other estimates, she immediately copped an attitude, grabbed her estimate sheet, and started packing up her samples. She also stated (which I still can't believe) something along the lines of 'if price is your concern, then Empire is not for you'. Here's the kicker, when the other estimates came in, it turns out that Empire's prices were fair and the quality seemed good. However, based on how she treated us, and the high pressure of having to order on the spot...we would NEVER order from them. But if you decide to call them, be prepared for the high pressure, and be sure to get other estimates first and have them come out last.
Response from Empire Today�

"Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this situation may have caused you. Our customer service team is reviewing your concerns, and will contact you soon."

Kolleen G.
Feb 2010
3.0
Yes, I recommend this pro
$1,600
Some good points: Estimator came on a Saturday on time. Convenient because they bring the samples to you. The installers moved the furniture out and back in place. Negatives: The installers did not arrive until after 2pm on the scheduled day. They could not give a me a precise time and I took the whole day off to wait. Turned out it was the third installation of the day for them. They ended up working until after 8pm which I did not expect. After 2 1/2 half years, I don't think the carpet is holding up very well.
Sheila M.
Sep 2008
5.0
Yes, I recommend this pro
$300
Everything went very well. They are great installers. They showed up on time, and stayed 'til almost eight o'clock to get all of the carpet installed. They men that installed the carpet were very good, and they did an excellent job. I would highly recommend them to others, as well as use them again in the future.

Licensing

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FAQ

Empire Today� is currently rated 3.6 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.

Contact Information

Located in Miami, FL

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