Edd Helms Group Inc

Edd Helms has horrible communication, does not follow up and is very unprofessional. Edd Helms was recommended by Trane as "comfort specialists" who are local experts in servicing expensive Trane units and the Trane technology factory warranty. After paying for a service call we never received any follow up from the technician or members of the office staff. When we did call, we were told that although Edd Helms works closely with Trane, in our case Trane refused to honor their warranty, and there is nothing Edd Helms can do. Apparently, had we not followed up with Edd Helms, we would have never received any follow up from them. They were unhelpful and dismissive. We only called them because they advertise themselves as Trane experts and were recommended by Trane. Obviously I would be very hesitant to have them install a new unit or do any business with them in the future.

They were very punctual and very professional with their work, there was no problem and they performed it within the time they had projected without any problems. The job was very clean. we are very satisfied.

Our Compressor died and we required a complete unit (current A/C 15 years old) Ron provided an estimate and immediately made us feel comfortable with his down to earth personality. We were time critical with travel plans in less than 48 hours. We were able to get approved financing with YGRENE. Ron had his crew at our house immediately and the work was complete before we left town, Amazing dedication. The installers Tyrone and Wilnick so professional and meticulous. They took time to explain and answer my questions. Clean up was spotless !! I very highly recommend Edd Helms.

Been with Edd Helms AC for 7 years now ...I always request my favorite Knowledgeable tech ... Mr Mike Stubbins... The Best Service AAAAAAAAA

I had used this company before for an installation of a Trane xl20i with TAM 8 handler in 2013. They did a great job then. Unfortunately now I had an issue with that unit where it was shutting off and giving an error message. I Alle’s and setup an appointment. Originally I had sent a service request a few days prior online but never heard back from them. I decided to call the company myself and was able to speak to someone and setup the appointment. The technician (Carl) was on time, professional, and polite. He even placed the shoe covers without me even asking for when he had to walk on the carpet. Upon diagnosis, it was found to be a leak in the evaporator coil and it needed to be replaced. On a side note, it’s disappointing for a 4 yr old AC to have a leak of this kind (but that more an issue of the brand). I was also told that the part was under the 10 yr warranty but that the labor was not covered. I was kind of shocked to hear that it would be about $1000 for labor, but upon research it was found that it was about market price for that. I also wanted them to service my other AC unit for standard maintenance since they were here already. For 2 units the maintenance agreement was around $300 and this gave me a 15% discount on labor... but the catch is that it’s only on 1 technician, and with the coil replacement it required 2 technicians (second labor cost not covered). The part was not available and needed to be found locally. It was scheduled 2 days later. They were prompt and good at communicating with me the time and cost that it would be to do all the services that I requested. They arrived on time and got to work right away. Overall I had a good experience with them and would use them again.

Technician was on time, very knowledgable and went above and beyond what we expected. Price was fair for the work performed.

they were great, very honest, and professional

I have used them for over 10 years. They are expensive, but in my book I don't consider price alone and I know that they company is very depending and have never had major problems with their work. They're reliable. 

The work took about thirty minutes. The technicians answered the questions I had.

As well as could be expected. The electrician was friendly and educative

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Great! Very professional and spoke english.

Things went down hill from there. Yes they did the inspection and said our units pipes needed cleaning which they did. They also sold us a Value Club membership which was useless because their are all kinds or rules you have to follow for a service to be covered under it. Also that first visit was included in the two visits which wasn't explained to us. This company from top to bottom has zero customer service. So we had no problems for two weeks then of course the problem started again and we called them back. It was Labor Day and we came home to find the same drainage problem from before. We called Edd Helms they said they would get back to us in a couple of days but then a lady called saying someone was coming that day. Well even though we were calling them out for the same problem they still considered that our two second visit from our Value Club agreement. They technician came out did the exact thing is co worker did a couple of weeks ago but now they are blaming the pipes of our condo. We didn't know where the pipes were located so he blamed our problem on that and left. Well the next day we locate the pipes for our drainage and guess what the same drainage issue occurs again. We call Edd Helms and they say ok we'll send someone out. The failed to tell us there would be a charge this time. Were thinking listen we have followed everything but the same problem occurs why would you continue charging us but that's exactly what they did. The third visit started out the same but this time I had a condo grounds person meet the technician. The grounds person showed Edd's guy the pipes and he disagreed with him. Our unit stopped working about ten moments later and the Edd Helms guy restarted it. Well guess what now our unit is blowing out hot air. The Edd Helms guy said we have to find the condo pipes and he said he had another call to go on and he left after asking for a $95.00 for the call. He left us with the same problem and a new one the hot air blowing. My husband reached out to Edd Helm the next day and they didn't return our phone calls. I called again today and I had to deal with a very rude lady by the name of Marilyn and then a guy named Roger. They talked over me and didn't want to listen to everything I had to say. Marilyn even questioned my whereabouts over the weekend. I mean seriously I said I have a job as a flight attendant and we called your company Friday to report the same issue. The Roger guy called to argue with me and said we'll come out and service your unit again even though its not our fault. We decided we want a refund. I don't trust them to touch my unit again. Were out almost $300.00 dollars and we still have the same problem plus its worst because our unit is blowing out hot air. I'm hoping Angieslist can do something because this isn't the way things should happen.

I signed up for the Value Club Maintenance Program and Alain came out to service my AC unit. He thoroughly explained the work he was going to perform, answered all my questions and provided several suggestions to keep my AC running smoothly.

He wasn't able to solve the problem as it was electrical and I needed an electrician to handle the issue. Electrician came a few days later, replaced fuse and AC is working great again. After hours call resulted in 150 usd charge. Would use them again as they were very proactive in getting a tech out late on a Friday. I didn't have to manage the process of getting them onsite. They were prompt and professional.

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Very efficient, neat and clean. No unfamiliar charges. Very respectful and clear on what they were doing. We would highly recommend them to other.

They come out quarterly and they do an excellent job.

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It went great.

I don't quite recall exactly how I found Edd Helms to begin with. Angie's List? Word of mouth? But I feel lucky to have found a reliable company to call on when my AC needs maintenance and/or repairs. 
They consistently show up at the time they promise. They have the equipment they need on the truck at the time of the call. They have a standard cost sheet that they will show you when making a quote, with labor included. They go right to work. And most importantly, the job is always done right. 

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