Dolphin Carpet & Tile
About us
Serving South Florida for over 40 years! Fully licensed and insured full service retailer. We will install any of the product that we sell....Wood, Laminate, Tile, Stone and Carpet.
Business highlights
51 years of experience
Services we offer
Carpet, Ceramic Tile & Stone., Cushion, Hardwood, Laminate Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.712 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 8% | ||
| 17% | ||
| 8% | ||
| 17% |
Showing 1-12 of 12 reviews
Ken L.
Jan 2023
terrible terrible terrible.....ruin your furniture and belonging and then take no responsibility. installers left the place a mess after doing a mediocre job and onto of that they left an unfinished job which will cost thousands to correct. TERRIBLE EXPERIENCE
Response from Dolphin Carpet & Tile
"Dolphin Carpet & Tile strives to satisfy [Member Information Removed]% of our customers. We have gone above and beyond to accommodate to Mr. [Member Information Removed] concerns. Upon completion he inspected the entire installation and signed off that he was completely satisfied. We appreciate the business and apologize that we did not fully delivery the experience that exceeded his expectations."
Elaine G.
Oct 2018
Installers worked a short day on day one. Day two worked much longer, so long, no time to do a walk thru, which there were many corrections to be made. Rushed thru most and said he would be back the next day. Never showed up or no call ever from Dolphin to see if we were satisfied with the job. I would never recommend Dolphin and as people come to our house to see the floors (beautiful Mohawk floors) I tell them to go to another company!
Ivette L.
Jun 2017
An incompetent business practice. The do not provide detail receipts and over state the sq ft and waste. Waste on average is 10% not 30%. When I inquired to the store manager he stated I was not a customer and that I was a bit$h for inquiring. I was correct in my calculations. However, I had to file a complaint with the credit card company in order to get any response or corporation.
Fernando M.
May 2017
We were very pleased with the whole process. Knowledgeable staff in showroom. Excellent installation. Professional, prompt. Would definitely use again.
Michael M.
Oct 2015
Excellent. Only complaint was the quality of the flooring. Whereas I had been told there was no real difference between the flooring they would provide and what I could get at home depot (other than cost...their's was cheaper) -- the wood flooring scratches very easily. I would focus more on the quality of the flooring options next time than accept the sales pitch that there is no difference.
Louise B.
Oct 2015
This company has more than one location. I first went to the one on Kendall and 127 and got terrible service. Appointment missed, a measurement that wasn't realyy correct, and then no response when he was called. Never got a callback. I went to the one near the Falls and it was completely different. Attention to detail, good estimate and accurate measurement. I didn't have a huge amount of carpet left over to be paid for as has happened to me before. Installers were on time and neat and did a great job. Will use them again.
Gertrude C.
Aug 2015
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JAMES R.
Mar 2006
THEY DID AN OK JOB. THERE IS A DIMPLE IN THE CARPETING. I GOT SO FRUSTRATED WITH THEM THAT I DID NOT EVEN TELL THEM ABOUT THE PROBLEM. LUCKILY IT IS IN A SPOT WHERE IT CANNOT BE SEEN. THEY WERENT VERY PROFESSIONAL. I WILL USE SOMEONE ELSE NEXT TIME.
Response from Dolphin Carpet & Tile
"WE HAVE A ONE YEAR INSTALLATION WARRANTY ON ALL INSTALLED CARPET ORDERS. IF THE CUSTOMER WOULD LIKE TO CALL THE SALESPERSON OR STORE WHERE THE ORDER WAS PLACED THRU WILL GLADLY SET UP A SERVICE CALL."
WILLIAM A.
Mar 2006
I WOULD SAY THAT THE CARPET IS EXCELLENT. WE HAVE 12 CATS AND THREE DOGS, AND IT STILL LOOKS LIKE IT IS NEW. THEY HAVE HIGH QUALITY CARPET AND THEY DO VERY GOOD WORK. THEY CAME ON TIME AND WORKED UNTIL THE JOB WAS DONE.
PAT L.
Mar 2006
THEY INSTALLED NEW CARPET AND PADDING IN ONE BEDROOM. THEY WERE PUNCTUAL AND PROFESSIONAL. THE COST OF THE CARPET AND INSTALLATION WAS ALL ROLLED INTO ONE PRICE.
WESLEY S.
Mar 2006
WHEN I CALLED THEM TO SCHEDULE A TIME THEY WOULD GIVE ME ONE TIME THEN, SHOW UP AT ANOTHER. I WAS NOT HAPPY WITH THE PEOPLE THAT DID THE WORK. I WAS HAPPY WITH THE JOB ONCE IT WAS DONE. I WOULD HIRE THEM AGAIN IF THEY COULD GUARANTEE THEY WOULD BE GET IT DONE WHEN THEY SAY IT WILL BE DONE.
SHERRIE R.
Mar 2006
WE ARE VERY SATISFIED WITH THE CARPET AND ALSO THE INSTALLATION. THEY WERE PROFESSIONAL, FRIENDLY, AND KNOWLEDGEABLE. WE HAVE RECOMMENDED THEM TO SEVERAL PEOPLE. THEY CLEANED UP ALL THE EXTRA PIECES OF CARPET WHEN THEY WERE FINISHED.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dolphin Carpet & Tile is currently rated 3.7 overall out of 5.
Dolphin Carpet & Tile accepts the following forms of payment: CreditCard
Yes, Dolphin Carpet & Tile offers free project estimates.
No, Dolphin Carpet & Tile does not offer eco-friendly accreditations.
No, Dolphin Carpet & Tile does not offer a senior discount.
No, Dolphin Carpet & Tile does not offer emergency services.
No, Dolphin Carpet & Tile does not offer warranties.