Dan The Tiki Man

Do NOT have this guy or his company install a pool in your backyard. I personally know someone who has been going back n forth with him over a fiberglass pool project that is still not finished!!! If you sign a contract today I will bet you my hardearned money that several years later your project still will *not* be done. He Il give you the run around @ every turn. He or his lackeys will tell you the project will be completed by one date then as that date nears the excuses will roll in like tennis balls. And that's *if* your lucky. If your unlucky there won't be any excuses. he annd his men will just vanish into thin air. Abracadabra POOF be gone! He won't respond to your calls or messages and when he does respond he will sell you a dream. My friend doesn't like to rock the boat but after seeing & hearing all of this back and forth l've decided to do it for him. Don't believe me? Check out his google reviews and the private Facebook page "Dan the Tiki F-Up Man" for the details. For the love of God an d all that is holy, if you know what's good for you please take my advice and RUN, don't walk from this train wreck of a company.

Dan the tiki man is a fraud, plz stay away , he will say you will be swimming in 3 months , he is a liar , so much headache , finally get the pool done almost a year then the next year pool start leaking, more headache and BS and lies , omg a nightmare with this guy , takes 3 months to show up then more lies half a** fixing No warranty tell you more Bs then don’t answer ya calls , plz stay away

My wife and I have been dealing with Dan Rodriguez of Dan the Tiki Man since April of 2022 to have our pool installed. We paid our deposit on April 8th 2022 and they set out to begin the permitting process. We waited and waited, I noticed that the system had corrections that needed to be made, but nobody seemed to be making them and eventually the permits got voided out and they had to resubmit them. They didn't end up refiling for permits until March of 2023. We didn't end up getting our permits until June of 2023. . They brought equipment in July and dug up the backyard. They crashed their equipment into my house, but I was able to get them to eventually fix that (but that was a lot of back and forth to get that accomplished) Once they dropped the pool into place Dan said can you send some money so I can pay my guys. I sent $5,000 because he wasn't specific on an amount at the time. That was July 25th I received a call from their office saying they wanted more and they gave me an amount, so I said ok, give me the number to the finance company you work with (Lyon financial) so I could go through them since it would be less to finance it than it would for me to pull money from an annuity account. Because my wife and I had recently retired they didn't approve us for financing so I told them, ok, I will pull money from my annuity, then I will wire it to you. The money was put into my account and I told Dan I would be wiring and it should hit the next day. The bank ended up freezing it because they wanted to make sure it was not fraud, I spoke with the bank, answered all their questions, they were satisfied and they cleared the wire and it went in 48 hours later, so he got his next payment of $20,014 on 8/4/23 At this point he had over extended himself with multiple pool contracts for other clients and I was lucky if I saw anyone come out once a week. One week I got someone 3 days in a row for electrcial, but aside from that it's been calling and texting to get people to come do work. As soon as the pool equipment was put in, I wired another $6,512 on 9/1/23. they came back a few weeks later to do the electrical properly and then I sent another $7,504.50. So, every time a portion of the job has been completed, I have made payments to them. But we are still stuck with an uncompleted job, He fails inspections due to his own errors and uses them to buy himself time to try and work on a different project. One of the people in his office said he has 29 current pool contracts and does not have the crew to handle them all. I have been in contact with another client of his in the neighboring town of Plantation. A gentleman in a neighboring town who had his pool dropped in June and his job is also not completed. Dan is now saying he wants money up front before he sends a crew out. I am certain that if I were to send him any more money, I would never see that work completed. He still needs to frame and pour concrete around the pool, and he needs to remove all the excess dirt and debris and garbage his crew has left here for months. When we started this ordeal he said, Once we dig the hole, you'll be around 30 days away from a pool. The day they started digging he said, I like to tell people it won't take more than 90 days from this point even though we finish way before that. Well, we are past both of those promises. I know there are more of us around Florida going through the same thing. Dan is the authorized dealer of San Juan fiberglass pools for most of florida. So, there are victims of his incompetence from the keys up to whole Florida east coast. I know there was another pool contractor like this on the west coast of florida, I don't want this guy to be another one of those. Crew will be there Friday to do this, and Saturday to do that. Saturday nobody shows up. Then told they’ll be there Monday morning pending items. No items listed. Monday I reach out since they don’t call or text your first. Says, they will be there 9am tomorrow. Tuesday comes, nobody at 9am. We stressed they need to be there on time as I have to bring my wife to the oncologist at 1pm. So we need them to be on time to do the work they need to do inside the house running electrical to the outside, and then they can take all day doing what they need outside while we are at the hospital. Again, nobody here at 9am nobody here at 10am, no word from anyone. 11am nobody and still no word. So finally got electrician to come out and run the wiring to the panel and hook up the equipment. Had to knock a hole into the wall to run the conduit from the attic to the electrical panel and through to the garage to run outdoors to the equipment. End of the day, left the hole in the wall, said he doesn’t put it back together and someone else will have to. Filter up and running, but they need to send out someone to clean it and load it with salt. Contacted the project manager and Dan. Dan said he would figure it out and coordinate something (it was 3 in the afternoon, could have had someone out here to do it. Project manager texted me back around 9:45pm and said he would let me know when he heard something from Dan. Which means Dan never reached out to coordinate something. Instructions for the lights were wet when he handed them to me, and there were no instructions for important part. The pump and filter. Looking at two weeks of not a single job done on site. Got an inspection failed because the pump they put on the plans was not the pump they installed. So had to wait for a revised plan from the engineer to change the pump on the paperwork rather than change the pump installed. There are countless other tasks they could be doing while waiting for electrical to pass in order to move onto concrete. They could have brought a dumpster, brought a bobcat and removed the debris all over the yard. They could remove the extra dirt they still have in the yard that makes one side 10 inches higher than the other side of the yard and essentially slopes everything back to the pool. Remove, grade it properly so when the electrical passes, they can get right to framing and pouring. Instead of having to do it then. They could be patching the hole in the house they left. They could be patching the chunk they took out of the corner of my house when they crashed the bobcat into it. They could be pressure cleaning the driveway they’ve messed up with their equipment and gravel drops. They could have come out and cleaned the pool or added salt to it since it is a salt water pool with saltwater equipment but no salt! So it’s currently the end of November 2023 and over a month since anyone has done anything out here. I think San Juan Pools makes a great product, but, if Dan is the only authorized dealer in your area, I’d suggest going through Latham or another fiberglass pool company. Because I don’t want anyone else to have to go through all of this and potentially lose a lot of money like others (and there are quite a few others out there)

I hired Dan the Man for a new pool install after dealing with a nightmare of another company. The Permit got applied for last week and I see today there is only 1 condition which is reasonable and being handled properly by Dan himself. I understand that occasionally businesses have issues that they need to deal with and Dan is by no exception to the rule but he dealt with it and having 1 condition with Plantation asking for a part numebr from a pool supply manufacturer versus having 12 issues and a pool builder stating these are all the home owners problems. Why hire a builder if I would have to deal with them all myself. Why go to a doctor if you're only going to google your pain and deal with corrective surgery from youtube videos. Dan and his team are wonderful to deal with and I can't wait to post pictures of our finished swimming pool.

We signed a contract for a swimming pool installation. During the quote process, we were given an estimate that our pool would be installed in July. Everything was fast-tracked during the sales process. As soon as we paid the contract and deposit, however, communication and activity slowed to a crawl. First Excuse: We have changed engineering firms, so expect a delay. Second Excuse: Our engineering firm is backed up, expect delays. Then....silence....for WEEKS at a time. I had to start sending correspondence that was not particularly friendly to elicit any response whatsoever. Fast forward to mid-June (more than 2 full months after we signed the contract), and the permit application had not even been filed (we were told this would happen the same week that we had signed the contract. I sent a termination of contract notice to Dan. Dan did not respond. I finally contacted our sales guy, Mike, through Facebook Marketplace. This generated a response from Dan who told me not to contact Mike, that he had moved on to "bigger and better projects than ours.", followed by stating that they never refund any money, but want to keep our contract. I replied, giving them one last chance to try to make things right with the following request: 1) an in-person meeting at our home to set expectations. 2) a project timeline 3) a commitment to weekly updates. It has been almost 3 weeks and Dan has not bothered to respond to my final attempt to make things right on this agreement. I'm appalled at the horrific level of service or even basic respect we have received. We took a big financial loss on nothing more than a signature on paper. I would never recommend this company. I'll be filing complaints with the state against them as well.

Dan the Tiki Man did a fantastic job with my tiki hut rethatch. After I emailed the website, they immediately contacted me and scheduled an estimator to come out and visit the next day. The work was completed in less then a day, would absolutely recommend them. Professional, quality job!

I HIGHLY RECOMMEND Dan The Tiki Man!! Dan and his team built us one SERIOUSLY OUTSTANDING TIKI HUT!!!! I mean that this is the TAJ MAHAL of tiki huts!!! The job was flawless from start to finish and it went up so quick!! Dan is a super guy who builds AMAZING TIKIS, he really knows his stuff and loves what he does. Contacting him and getting responses--super easy. He stands behind his work, not that he needs to, that thing isn't going ANYWHERE!!! Our old tiki was taken down and the new one installed so fast and seemingly effortlessly that if you turned around or blinked, you might have missed it. The team got in, got the job done and were gone in no time at all, I think the thing went up in literally one day, no exaggeration. The crew works smart, clean, left ZERO mess. I can only say good things!!! I am BEYOND HAPPY with our new tiki. Oh....DON'T FORGET TO GET THE FANS AND THE LIGHTING PACKAGE!!! LOVE THE LIGHTING!!!!! Dan, thank you SO MUCH for our new outdoor living room, we COULD NOT BE HAPPIER!!

For the work done, I give Dan the Tiki Man's team 5 stars. They came in the morning, did the work efficiently, and was finished by late afternoon. This was a big job, as our tiki hut is 12 feet x 18 feet (complete re-thatching). The team was also very courteous and cleaned up after the work. It has now been a couple of months, and the work seems sturdy -- I'll update this review once the work is tested by strong winds/storms here in Miami. The job is outstanding, and I recommend them to anyone needing tiki hut repair or re-thatching. For communicating with clients to get an estimate, I would give Dan the Tiki Man's staff 3 stars. It took multiple attempts to get an estimate, each time Dan or his team missing their appointment without notifying me. I'm glad I was persistent in getting the estimate, as the actual work was great - but missing appointments to give an estimate without notifying the potential customer is just poor customer service. This is something that needs to be improved. However, given the great work done by the team, which is the most important part of this review, I give them 5 stars!

Extremely rude on the phone.

A crew came in to our home and constructed the structure in one day.

Excellent. The men were fast and efficient. It has been about six months and the roof looks brand new. They left no debris from the old roof and did not disturb any of the decorations that were inside the hut. I will only use them in the future.

Best Project we have done.  Thank you Dan the Tiki Hut Man and new friend.  A +++++