Founded 1983 • With Angi since March 2006
Amenities
Free Estimates
yes
Warranties
yes
Senior Discount
no
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 27 reviews
Teresita G.
07/20/2020
Reliable and price competitive. Windows placed CGI, very pleased with quality of Windows and doors. Did the whole house. Workmanship was sensational, little stress cause the professional installers, Omar and JC, were true gentlemen and kind in helping where I couldn’t move furnitures. As a single mom I have nobody to depend on and for them to not complain about anything dealing with moving made it pleasurable. Past permit inspection and insurance inspection. I highly recommend this company. Great materials and workmanship which in my opinion goes hand in hand. I insisted they place a sign on my property advertising the company. Thank you for reading my experience.
Description of Work
Entire house CGI Windows and Doors
Category
contractors, glass repair, handyman service, replacement windows, doors, hurricane shutters
Barbara A.
08/27/2019
We recently had impact resistant windows and doors installed in our home by Atlantic Windows/Shutters. In view of the considerable financial investment, we did our "homework" on available vendors to do the job. We chose Atlantic and we're very satisfied with our decision, from beginning to end. Kyle, the sales manager, was easy to work with, knowledgeable (when unsure of an answer, he would consult his resources and provide an educated response.) We found him to be honest and reliable. The company is under new management and there is a sincere effort to provide quality service and a quality product. Thank you to Barbara, the company manager, and Digna, their receptionist. The two gentlemen who installed our windows deserve special recognition - Omar and Alfredo. We couldn't have asked for better! They were highly professional, punctual, always approachable and responsive in their interactions with us. They left their work areas neat and as clean as possible. I think what we appreciated most is the quality of their work. There was obvious pride in their work, and the final product was awesome. We feel very safe and comfortable with our new windows and doors. My husband and I feel very confident in recommending Atlantic Windows and Shutters to others. Thank you to each of them for a job well done!
Description of Work
Installation of hurricane impact windows/doors
Category
replacement windows, doors
Mayling C.
11/17/2017
Beware. Once you sign contract, don't expect any customer service. Have been waiting for over 6 months to get my PGT french door glass replaced. The glass is discoloring. Twice the excuse is PGT sent the wrong glass.This last time Barbara, their receptionist confirmed glass had arrived and waited all day, to later learn glass was not there.Gordon, the manager will never respond to your calls. Very unprofessional business. The owner lives in Europe and I am in the process of trying to contact him to see if he can assist.
Description of Work
Replaced all windows and doors.
Category
doors
Mayling C.
04/29/2016
unknown
Description of Work
I normally don't give bad reviews, but have been extremely patient after almost one year and still haven't had my issues resolved. The install took much longer than stated, and had to wait extra because PGT sent the wrong window. I never complained because the windows looked nice. However, the windows did not pass inspection. Moe, my salesperson ,asked me to provide him with the contract and paper work I had received initially so he could take it to the city to appeal. I never received the paperwork back even after a few emails and several calls including to Gordon, the Manager. Neither the paperwork was returned to me; nor the sliding glass door screen latch was repaired so I can open the sliding door. I haven't had a chance yet, but plan on contacting the owner ,who I met once when he was in town. He was very cordial and am sure he would not be happy with the poor customer service I have received. I would not recommend.
Category
doors, hurricane shutters
Robert V.
08/06/2015
Atlantic was very responsive when I contacted them to see if they could repair some of the hurricane accordion shutters at my new place. They immediately sent someone out who provided a free estimate which was very reasonable. Once I decided to go with them, they sent a team out to do the job. They reconditioned the shutters which were unsecured, off track and/or just not sliding. They lubricated all the shutters at the house, including some which were not on their list to repair. They also provided me with instructions on how to maintain the shutters in optimal working condition. I would definitely use them again in the future, if necessary.
Description of Work
Used this outfit to repair the large hurricane accordion shutters, which were already pre-installed on the home I purchased. They were very professional and reasonable with pricing. Not only did they place all the shutters back on track and secure them, but they also lubricated every single one at the house. They saved me money because I thought I was going to have to replace them.
Category
hurricane shutters
Service Provider Response
Dear, [removed member name] Thank you very much for your review. It means a lot to a family business like ours. We appreciate your business. We look forward to serve you more in the future. Sincerely, Atlantic WindowsWayne O.
01/07/2015
Work was most professional. Performed on time and exactly for the quoted price. The work was flawless. The coat was most reasonable. Permits and everything was well handled. The company we not out of t heir way to make sure I was pleased. Most highly recommenend as this company knows what they are doing.
Description of Work
Remove 2 Defective exterior doors - metal and glass, hurricane impact. replace with new. Took care of all permits.
Category
hurricane shutters
Service Provider Response
Dear, [removed member name] Thank you very much for sharing your experience with us on Angie's list. I'm very happy that you are satisfied. It was a pleasure doing business with you. We appreciate your business. Sincerely, Atlantic windowsLourdes B.
03/31/2014
I like the fact that they were very formal in their quote process. They were very reasonable with their pricing but I've had issues with them during the installation. They've been sloppy and very messy. They are not taking care of the property as they should. They should be putting plastic down and paper down so that they don't cross through my house on my white floors with work poops and mud. They are very sloppy but they are doing the job. When we pay good money they need to understand that they are working in a house that is occupied so they need to be more careful when it comes to tidiness and cleanliness. I haven't passed the inspection yet so I don't know yet a hundred percent because I would have to pass inspection to make sure the windows are being installed properly. The county will come out and do that. The price was very good. The quality of the product is very good. I'm not sure if I would use them again. I'm really waiting for them to finish and see the final product.
Description of Work
I'm using Atlantic Windows & Shutters to install windows.
Category
replacement windows
Service Provider Response
Thank you for taking the time to provide your feedback. It means a lot to us. We appreciate your business. The permit for this job was already approved and closed on 5/8/2014. The job was completed.Debra M.
10/13/2013
I had an excellent experience! After receiving quotes from approximately 7 companies I decided on Atlantic Window and Shutters because my sales person Gloria made me feel very confident that these windows would arrive within 3 weeks. I was skeptical as all the other companies said anywhere between 5 - 10 weeks. Their pricing was the best I received for the exact same PGT windows from all 7 companies. I ordered them on a Monday as they do their ordering on Tuesdays. After they placed their order with PGT I was given the date of September 10th, 2013 as the target delivery. On September 5th they called me to make sure I would be home so they could do the installation that upcoming Tuesday, September 10th. I was shocked. They were installed on September 10th by their company employed team with great care. The installers were neat, clean and professional. The Miami Dade inspector came a week ago for the inspection and signed off with absolutely no issues. I highly recommend Atlantic Windows and Shutters and my sales person Gloria. I was surprised to see that there would be even one negative review of this company on Angies List.
Description of Work
I had 3 PGT impact windows ordered from and installed. One was a very big slider and the other two were regular windows.
Category
replacement windows
ERIC M.
06/07/2013
Pascal Gordon and the staff at Atlantic Windows and Shutters were great to work with on both occasions. First, I needed to upgrade the storm panels to code on one additional exterior door to get a price break on my homeowner's insurance. Since it was such a small job, I wanted to do it myself, and they were very helpful in showing me the choices of brackets and how to effectively fasten them with my low overhang. They supplied me fasteners as well, which I didn't expect, and that allowed me to take back some unopened fasteners I had already purchased at Home Depot, which only sold the need materials in much longer lengths than I needed. They cut the materials while I waited, and helped me load them in my car. Everything went smoothly because of their advice. Later, on 10/11/2012, since I had such a good experience with them regarding the storm panels, I called them following a break-in: They sent out a technician within an hour after I called, and he assessed the situation and gave me an estimate lower than I had expected. The technician removed the glass and the door frame and took them with him back to the shop, and within another hour, he was back and the door was installed. I was completely satisfied, and wouldn't hesitate to use their services again for either shutters or window repair .
Description of Work
Supplied and installed replacement glass for a 4' x 6.5' sliding glass door panel after a break-in. ($275+ tax) Previously (5/12/2012) sold us everything needed for self-installation of code-approved aluminum panels for an exterior door. ($129+ tax)
Category
glass repair, doors, hurricane shutters
David R.
01/13/2013
In 1999 Atlantic Windows and Shutters installed all the windows in my new house without any problems. More recently I received bad news from Citizens Property Insurance Corporation after their inspection of my property. My premiumwould be increased by $1628.00 annually unless I changed a door and install new and more expensive shutters which were costly. I brought the report to Atlantic Windows and Shutters and had them look it over. The following day they were at my house with all the materials needed. They were very friendly and professional. I was ecstatic that I did not have to buy a new door or install the expensive shutters. I forwarded the work done with pictures of the job to Citizens Insurance and the increase in premium has been cancelled. They have indeed come through for me.
Description of Work
2009 Windows Installation. 2013 Shutters
Category
hurricane shutters
Carlos C.
09/15/2012
My husband and I were extremely pleased without the entire experience with Atlantic Windows and Shutters. From the start, the experience of working with them during the bid estimating process put them above other bidders. I was home for a good portion of the installation and was impressed with the skill of Carlos and Luis making sure of the wuality of their installation.
Description of Work
Change doors and windows to impact glass.
Category
glass repair, replacement windows, doors
Jose R.
06/17/2012
The person came to my house, spent 2 hours measuring, and never provided estimate or response. After 2 weeks, and 1 call without response, I had to go back to the office where I was informed that the person had not turned in any official estimate or report, but that they could send a new person to measure, which I declined.
Description of Work
I asked for an estimate for shutters.
Category
hurricane shutters
DAVID L.
06/29/2011
They finished the job in 2 days and told me the inspection was done and passed by City of Coral Gables. After couple months gone by, we found out that we had a lien on the property due to we still owe them money. We were shocked because we paid Atlantic the day they finished the job. I had to take the receipt and go the the store and ask the lady Maria to fix the problem. Then, almost 3 years later, last month I got a letter from City of Coral Gables, it noted that the window inspection had already pass due. I had to reapply a new permit to have inspection again! I took all the paper works and went to the store and tried to find out what happened. I explained to the manager that I paid them to pull permit and should be their responsibility to close it for me. Their staff told me the inspection was done back then. He checked on his computer and told me they could reopen the permit and close for me only if I pay again! After that, I went to City of Coral Gables and explained the situation ( I wondered why they can't send me the notice before the permit was expired so that I could close the permit before all the hussle). Of course the answer was I had to pay for reopen permit as owner as contractor to have inspection again.I found out Atlantic used Bricks and Stones, INC. as the contractor to pull permit, I called and wanted to find out if this company could do something, the owner's wife called me back after 3 weeks and told me the owner Mr. Garzon had passed away last year. I don't understand why this company is still up on running and can't finish the job that they did not finish 3 years ago!
Description of Work
I've hired Atlantic to replace hurricane impact windows in 2008. They were on time to deliver the windows and finished the job on time.
Category
replacement windows, hurricane shutters
GUSTAVO L.
10/22/2006
Took months longer than what they had stated. Unresponsive and disorganized office help. I had picked them because of positive reviews back in April 2006 on this list, but a very disappointing experience. Very average work, though measured three times, shutters had problems with the sizes.
Description of Work
Measurement, preparation and installation of accordion hurricane shutters.
Category
hurricane shutters
PAULA J.
10/06/2006
Very frustrating and disappointing. I will never use this company again. They obtained my business with a false promise of 4-6 week delivery, and it took over 20 weeks to get delivery and complete installation. I had to call continuously to find out the status of my order; they blamed problems on the manufacturer. They never once called me with an update. When the shutters finally came in, I only found out because I called them. Then, it took over a month to get them delivered, and only then because I finally called them to ask when they would install the shutters. The first window accordions were the wrong size. The installation was poor quality, one of the panels is bent and many of them are scratched. I never knew when the installers would show up. Some of the work is still shoddy. The shutters failed inspection the first time. I refused to pay what I owed until they passed inspection. Somehow, they finally passed, but I am not satisfied with the work they did.
Description of Work
Replaced panel shutters with accordion shutters on 2 windows, the front door and the garage door.
Category
hurricane shutters
ALFREDO F.
08/25/2006
The project was delayed by four months from the promised date which was received in writing by them. In addition to having the work done late, it was done with poor workmanship. It took an additional month to repair the poor installation. I had to stop a payment and was financially penalized for this. When communicating with them a Ms. Kim from accounts receivable hung up on me while explaining my situation. Their installers are subcontracted and thus the company has no control of their workers quality. With hind sight my biggest mistake of mine was to contract this company. I should have signed up with a better known company such as Rolladen.
Description of Work
Purchase and installation of hurricane panels and shutters.
Category
hurricane shutters
REINALDO D.
08/21/2006
They did the work, but it took them three months to complete what they told me would take three weeks. They are very disorganized; they lost a window, and once they left me on hold for about 45 minutes because they couldn't find my file. They made appointments that they did not keep several times throughout the process. It was a very stressful and negative experience for me to deal with this company. Their professionalism was varied...they were very nice and polite, yet I found the office personnel to be somewhat disorganized and unprofessional.
Description of Work
Supply and install three PGT windows in my kitchen.
Category
replacement windows
ANTHONY R.
08/06/2006
they take forever to complete a job they said would take a few weeks (its been months). they often just don't show for work. they have shown up and said they don't have the proper equiment or manpower to complete the task and left. no responses to repeated phone calls.
Description of Work
installation of impact resistant windows
Category
replacement windows
NATALIE C.
08/02/2006
Installation began on June 13, 2005. Today is August 2, 2006 and my windows and doors still have not passed inspection. The doors squeak every time you open them, some of the windows and doors leak when it rains. I am still trying to figure out how to gem them to fix the problems. We have already paid them everything with the exception of $2,900, so they have no interest in fixing any of the problems.
Description of Work
Hired on April 2, 2005 to install impact windows and french doors for our entire house.
Category
replacement windows
03/27/2006
03/27/2006
THIS COMPANY CAME OUT TO MY HOME AND MEASURED FOR ALL NEW HURRICANE WINDOWS AND DOORS. I HAVE A CHILD AND THEY WERE VERY POLITE AROUND HIM. THEY ARE DEFINITELY A GREAT COMPANY TO HAVE WORK FOR YOU.
Description of Work
I BOUGHT ALL NEW WINDOWS AND DOORS AND THEY INSTALLED THEM ALL.
Category
replacement windows, doors
03/22/2006
JAMES M.
03/22/2006
KARL H. P.
03/08/2006
IT TOOK THEM FIVE HOURS TO REMOVE ALL OF THE OLD WINDOWS AND INSTALL THE NEW ONES. THEY WERE SO EFFICIENT THAT HAD I NOT SEEN IT MYSELF I WOULD NOT HAVE BELIEVED THEY WERE EVEN THERE. THEY WERE VERY INFORMATIVE AND PROFESSIONAL.
Description of Work
THEY REPLACED SIX REGULAR SIZE AND TWO SIX FOOT WIDE THIRTY YEAR OLD WINDOWS WITH NEW SINGLE PANED WINDOWS.
Category
replacement windows
Phone
Address
13155 SW 87TH Ave .
Miami, FL 33176
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