"Thank you for your response. As a company continuously making efforts to improve service, we appreciate the good comments as well as the not so good. As a professional company, we normally always stick with the motto “ The customer is always right”. Yet on occasions, we cannot accept responsibility when we exceeded our obligations. Your total contract agreement was for $3758 which you signed on June 4th and your project was closed on July 17. We could never promise less than a month to complete a project. The front page of our agreement states “project completion within 4-6 weeks upon permit approval”. In order to complete permit, we would need an approval letter from your association. Our team made various efforts to accommodate your father since we were advised of his age and continuous calls concerned for a hurricane on stormy days.In good faith, we took the responsibility of going back and forth with his association so that he would not have to deal with it himself. Again, in good faith, I gave my office permission to order your materials ahead of schedule to assist in your father's urgency. My staff explained that your frustration was that we had just charged the first 40% for the permit approval and that we installed and had inspection within the same week, therefore you felt like it was a lot of payments all at the same time. You refused to make payment when it was due at the time of installation took place. My installers called me and I went ahead and gave them the okay to install anyways. On our contract it clearly states our payment plan, 10% deposit, 40% upon permit approval, 40% upon commencement, and 10% once inspection is approved. Since we had preordered your materials, materials were installed and inspection was approved the next day. As for having to come here to make payments, that was your choice. We accept credit card payments, as well as checks through mail. I apologize if my office failed to make that clear to you. It was disappointing to hear that you came in to the office upstairs after passing inspection with the third payment and you became upset again when told final payment was due. The last comment you made calling our office “stupid” was also not appreciated and extremely rude. We apologize for any confusion with the touch up paint. We do understand that during this process the walls surrounding the openings will most likely need to be touched up and we have no problem doing so. As we explained, we will need for the homeowner to provide the paint since only they would be able to know the specific paint type and color. Keep in mind that we are not a paint company, we offer this added service for your convenience as we take pride in going beyond the conventional scope of work for our industry. We take every issue as a learning experience and appreciate meeting and exceeding your needs. We wish you and your father the best in all endeavors. We sincerely thank you for your business."

"Dear member, We appreciate your feedback about your experience with our company. I'd like to personally express my sincerest apologies for your unfortunate experience with us. I understand how frustrating any remodeling project can be and that frustration is always intensified when things don't go as smoothly as we'd like. As a company that owes all of it's previous success to it's reputation for professionalism, superior service, and exceeding our customer's expectations, I would like to address some of your comments and discontent with our service. There was indeed some unfortunate hick ups in the scheduling of the installation due to a sudden significant increase in business that had our installation crews over whelmed with installations. This was the main cause for the delay on your installation date. As a domino affect, to address this sudden increase in business we were in the process of evaluating new crews for permanent employment with our company which is why there was a 2nd crew on your installation job. They were not sub-contracted. They were hired by our company and were being evaluated for permanent employment. Rigo was the supervisor as you already know and he was there to monitor their performance as well as ensure a speedy installation as you stated that you needed this installation completed as soon as possible. I would like to point out that an installation of this size will normally take 1 crew 2-3 days and we loaded up in order to complete the installation in one day for your convenience. I would like to stress that this does not normally happen and it is unfortunate that you were inconvenienced. That being said, inspections don't always go perfectly. What can be also pointed out is how responsive we were to the failed inspection that Rigo was able to return to the job site on the same day and had the failed inspection changed to a pass inspection on the same day. I agree that this job did not go as smoothly as to our standards and I take full responsibility for any inconvenience we caused you. With that being said, I'd like to point out that through out this process we were constantly in contact with you and we responded immediately to your requests. We never allowed the project to become idle and we were not finished until you were completely satisfied. Again, I appreciate your comments and to have the opportunity to explain our side of the story. I can assure you that our company thrives off of costumer satisfaction as you can see from the our 20+ positive reviews. I hope that you will understand that although we strive for perfection and have an great track record, mistakes do happen but we will always come back until we get it right with you. We are a company of honesty, integrity, and professionalism."

"Thank you for the great feedback!"

"Even though we do not have any records of us visiting you, we want you to know that a high pressures sales approach really is not our style. We apologize that you feel our salesperson was too aggressive."