ARS / Rescue Rooter Miami

My recent experience with ARS Rescue Rooter was nothing short of torment, marred by a complete lack of accountability. Not only did they over charge for installation services, but they also demonstrated a shocking disregard for legal compliance and customer service. The ordeal began when ARS Rescue Rooter conducted work on our property without properly closing the permit. This oversight is not only a violation of regulatory requirements but also reflects their careless approach to completing jobs. When we contacted their customer service to rectify this issue, we were met with promises of escalation and resolution. However, despite reaching out four times, we never received a callback or any indication that our concerns were being addressed. The failure to close the permit not only exposes ARS Rescue Rooter's lack of attention to detail but also leaves us vulnerable to potential legal ramifications. Their negligence has placed an unnecessary burden on my spouse and myself, as we now have to navigate the bureaucratic maze of closing permits ourselves, all while having dwelt with their incomplete workmanship. This egregious mishandling of the situation is indicative of ARS Rescue Rooter's systemic failures in both service delivery and customer care. Their blatant disregard for regulatory compliance and their inability to follow through on promises epitomize a company that prioritizes profit over professionalism. In conclusion, anyone considering their services should proceed with extreme caution or, better yet, seek out reputable alternatives that prioritize integrity and customer satisfaction. ARS Rescue Rooter has failed miserably in upholding their responsibilities to their customers, and they should be held accountable for their substandard practices.

Gabriel Padilla attended to my indoor "hot" issue and even arriving at 12:45am was full of enthusiasm to resolve my problem. He knew right away simply by the sound of the compressor (fan was working) what was wrong. The capacitor was faulty. After a verification check, quick replacement, and all was good again. He left me with some valuable technical information. I purchased my central air unit from ARS in May 2017 and it and the services I have received like from Gabriel Padilla has been exemplary.

The process up to and including the install was a breeze. The minute I paid, they forgot about me. My contract includes an inspection and that was never done. I have called multiple times to discuss this issue. ONCE a lady told me it would be at least 4-5 weeks to get to the scheduling of the permit inspection. After that, I get the same answer every time....I will send them a note to have them call you back. When I say I have already left several messages and nobody calls me back, they all say, ok I will mark it urgent. What a joke! The last call the lady said ok I'm going to make sure they call you by the end of the day. Yeah right! That did not happen. I am beyond not happy with this company and my next step is to consult a lawyer. I paid for this and it's in the contract. They need to follow through! At the very least, keep in contact and let me know what is going on! I can understand if you are behind. What I cannot forgive is the lack of communication!

BUYER BEWARE!! This company is absolute trash. DO NOT DO BUSINESS WITH THEM OR ASPEN AIR!! We have a maintenance package with Aspen who is owned by ARS and routinely service our a/c. Last fall one of their service technicians came to our house and cut the high pressure cut off switch on our system. No one at the company could tell us why. We asked that it be replaced even if we had to pay for it and were denied many times despite making several calls to management and having 5+ different techs out to look at what had been done. Now our system which would still be under warranty if we were the original owners has failed. They sent a sales rep (Steve Todd) out to quote a new system and when we told him about the ongoing situation he said the company was definitely at fault. That “cutting the switch is why the pressure got too high causing the coils to crack and leak coolant”. That “cutting the switch could have caused the system to explode”. He assured us the company would make things right - that we shouldn’t have to pay for new system (which they quoted us 14k for - thieves) since this is a problem they created. Steve lied to us - he left here after promising to make it right - knowing his company put our family in danger and the next day the company blocked our number. This company has NO MORALS. They are overpriced CHEATS with awful customer services who will put your family at risk and then abandon you.

I will start by saying this company is not available 24 hours. They will route you to TX, New unit installed 10/07/2020 blew hot air immediately, and a tech had to come daily. First the new 5 day old unit couldn't keep freon, then there was a leak which required new pipes. The next day the brand new ac compressor blows. They replace the 5 day old unit and wire our unit to the outside circuit breaker instead of the main inside which caused the circuit to break. The tech that came, Marcos stated he wasn't qualified and stated he would call for another tech to come immediately. The tech never came and all supervisors gave us the runaround. Please don't use this company 7 days of FL heat and no relief with this company.

Outstanding. They did well. No issues.

👍 tech took one look and knew just how to fix it. Very professional and courteous.

DO NOT HIRE THIS COMPANY.!!!They came to do a Tune Up on my A/C. They did not clean the pipes as part of the Tune Up, and instead told me that I need a diagnostics ( which charged me for it) and I that I have multiple problems with my A/C that will cost me over $1,500. I called a second company, and they found out that the only problem was draining the pipes and the other problems were inexistent!!!.

They serviced my in-laws house and that is how I found them. They went above and beyond to get this done because most people said it couldn't be done.

It was part of the service contract.

The technician recommended a few additional services, including a highly overpriced storm kit unit on the condenser unit outside. Although he claimed to be offering me a discount, the prices he quoted me were 2-3 times higher than the other company I called after his estimate. The other company did the job for much less and did not install the storm kit unit, saving me over $1,000.

ARS initially failed on follow-up with me and I gave them an F rating. They understood that they had made a mistake and went out of their way to make it right. My problem was resolved and my A/C was working at last check. The service man was very sorry and did a great job. The office was understanding of my time constraints and went out of their way. I'll take my F back and give them a B overall, for making it right, only loosing points for the loss of time.

I have to fly back top fix it if they cannot fix it by Monday.

They give good service. We have had pretty good results. The reason we don't have more air conditioners from them is because we found a company that was giving us a better price on a different air conditioner later on. I would tell family and friends that we have had good results with them. We have a contract with them, so they came out and there was no charge. I would use them in the future but not to buy prices as we always compare prices.

ARS sent a representative from their company, his name is Miguel. He was very professional and knowledgeable. Didn't have to wait long to get the unit installed, and completed job in a timely manner. Removed old unit and left everything clean. I would use them again and recommend them. It was a pleasant experience and they made me feel comfortable from start to finish

I got this company's name from a label that they left on the AC unit in my house and had the maintance contract with them since last year. On Thursday May 10, 2012 evening, I found one of our AC unit did not work property and called them. One technician came on Friday morning (he is a very nice guy). I mentioned that the electric capacity may be broken. The technician checked the capacity and found that the capacity was broken. To my surprise, ARS charged the capacity for more than $300. I checked the price at Amazon.com, which is $14.12. I will definitely not use them again! If you can, try to avoid this company. Because I have a contract with them, they did not charge the service fees. $302 for an electric capacity is too much.

They are very good. They are always efficient and on time.

They have always been very good. They are helpful and they always meet our accommodations. They're also customer service friendly and answer any questions we have.

Everything went well. They showed up on time and they were very professional.

On time-with in expectations. Began by cleaning my filter and per routine went on to check my system thouroughly.

Technician was thorough, informative and professional (hernan).

I fell for a scam with this company. When I called to schedule the service, they were not aware of the offer. They tried to sell me a maintenance contract over the phone. Finally I got the appointment for 3/1/11. The technician looked at the first A/C and told me it needed to be replaced. He spent all the time preparing a quote for the unit. He left me a handwritten quote! He looked ate the other two systems but did not perform basic tests like freon check or flushing the lines. And no free freon and no gift card either. It is a scam!

I was originally not very happy with the initial installation. However, they handled my concerns and I am now pleased with the work that they did.

They are very punctual. They are very honest and always tell the truth. They are extremely well priced as well. They have an emergency 24 hr service and do not charge for the visits.

Their techs are good about fixing things. They have been pretty helpful, although they are under some incentive to sell a new unit. But I have never had a problem with the quality of their work. The price listed is per year.