"We are sorry for your dissatisfaction when we quoted the job we explained that we would try to remove the stump manually( no machine required) because of a couple reasons. 1 the lines for your ac unit power and freon ran under the palm and stump grinding with a machine is not only dangerous but it would have also damaged your ac and 2 there was no space for a machine due to your yard being a town home and the gate opening was way too small to fit our machine. We did remove most of the stump manually just not to your satisfaction. The job was finished and we did what we were payed for."

"First, we would like to apologize for whatever misunderstandings there may have been. We make sure to provide each customer with an invoice that outlines the scope of work we are contracted for in order to prevent any confusion. In this particular case, however, we did not adhere to the invoice, as we provided several additional services (free of charge) in hopes we'd ensure your satisfaction. However, our generosity was taken for granted and even more free work was requested. We attempted to communicate as clearly as possible that we couldn't continue to do free services and that we would complete only what we were hired for. At that point, you threatened to not pay the balance owed unless we did the additional work you requested for free. Within right, we objected and were consequently asked to leave the property. So, we picked up our equipment and waited for the police to arrive, filed a police report and are now pursuing legal action. We take pride in our work and have excellent review ratings, but regretfully, this experience served as a lesson learned for us that not everyone can be pleased and courtesy work may not be appreciated."