M & J Pools Inc

I HIRED MICHAEL JONES WITH THIS COMPANY TO REFINISH A POOL WITH DIAMOND BRIGHT. HE GAVE ME A QUOTE OVER THE PHONE AND SCHEDULED A DAY TO START. HIS PRICE WAS COMPETITIVE, (THE LOWEST) SO I DECIDED TO USE HIM. 
MIKE CALLED THE DAY BEFORE, SHOWED UP ON TIME, AND DRAINED THE POOL. HE  AND HIS CO-WORKERS DID PHASE ONE OF THE REFINISH IN ONE DAY, AND ARE CURRENTLY (ON DAY 2) FINISHING UP SECOND PHASE.   HE GAVE ME A COPY OF THE COMPANY LICENSE AND INSURANCE, AND TOLD ME THAT THIS HAS BEEN HIS FAMILY BUSINESS FOR YEARS.  
I ADDED A SECOND POOL FOR HIM TO REFINISH AFTER HE STARTED.   EVEN THOUGH THE WEATHER WAS BAD, HE SHOWED UP AND DID THE JOB, OFTEN WORKING UNDER A TARP TO AVOID THE RAIN.  HE HAD SEVERAL PEOPLE HELPING HIM, AND THEY DID EVERYTHING I ASKED, WHICH INCLUDED REPLACING A MISSING TILE AND REPAIRING SOME DAMAGED COPING (NOT MENTIONED IN THE ESTIMATE).  I FOUND HIS CREW TO BE VERY POSITIVE, FRIENDLY, POLITE AND TRUSTWORTHY.
I KNOW THAT MY SECOND POOL WAS VERY DIFFICULT TO DO, BECAUSE THE MARCITE FROM THE PREVIOUS JOB WAS BUBBLING UP AND CRACKING.  IT SEEMS THE POOL WAS PAINTED PRIOR TO THE MARCITE, AND I HAD SEVERAL POCKETS WHERE IT WAS COMING UP, SO IT WAS PROBABLY MORE WORK THAN HE ORIGINALLY ANTICIPATED, BUT THEY STILL DID THE JOB QUICKLY AND EFFICIENTLY. 
THEY FINISHED THE SECOND POOL TODAY, AND I AM JUST WAITING FOR IT TO FILL WITH WATER.  OVERALL I AM VERY PLEASED, AND EVEN FELT MOVED TO TIP HIM A LITTLE OVER THE ORIGINAL ESTIMATE FOR HIS PROMPT, TIMELY, AND THOROUGH JOB.