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SUTTON'S POOL SUPPLY INC

About us

We are family owned and operated since 1971 Members of: Better Business Bureau Awards: 2007 Business Partner of the Year Award from Brevard County Schools Licenses: State of Florida Commercial Pool & Spa Contractor #RP0067369 Brevard County Swimming Pool Commercial Contractor #SW142 We are Fully Licensed and Insured - Including Pop-Out Insurance. (Certificates of Insurance Available Upon Request) Fully Staffed – We are fully staffed and can help you with any of your questions at any time during normal business hours.

Business highlights

54 years of experience

Services we offer

Residential and Commercial Pools - Resurfacing, deck resurfacing, equipment sales, install or repair, leak detection, rail installation., retail sales, retiling

Accepted Payment Methods

  • CreditCard
Reviews
4.419 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
5%
2
0%
1
11%
Showing 1-19 of 19 reviews
Zachary O.
Aug 2024
1.0
$28,000
It's unfortunate I am having to write this, because the workers did a great job on my pool deck pavers and pool resurface. To those who run Sutton I can't say the same about them...throughout the remodel they continuously added more and more charges, I think I had to sign about 4 different contracts when it was all said and done. Whatever, I suppose that happens. At one point one of the workers broke a spigot on my back porch, so they called Petro plumbing to do a rush job which cost 255$. I was told by the worker who broke it that Sutton's would cover it, this was not the case. They did pay the bill, but then charged me the 255$ on my final bill paid to Sutton's. I could have personally fixed this broken spigot for 25$ and was not even asked how I wanted to deal with it. When I asked why I was being charged the 255$, I was told "it was old"... yeah it was old, but it worked. After a brief argument I paid my bill and left the shop, later on I texted Jason Sutton about the situation. I figured he would handle it based on his text saying "I'll check on it", he proceeded to never respond to me or give me a follow up. So now I am writing this review and giving 1 star, because he couldn't do the right thing and cover something of mine that his team broke. Which totals less than 1% of the total bill of the resurface and paver job.

Bruce W.
Apr 2016
5.0
Yes, I recommend this pro
$4,000
unknown

Steven M.
Dec 2015
4.0
Yes, I recommend this pro
$8,500

Suttons and the subcontractors they used did a great job. Pool looks great and all problems were fixed to our satisfaction.  Would definitely use them again.

Only complaint is that it took a little longer than expected.



David K.
Dec 2015
5.0
Yes, I recommend this pro
They are a family owned and operated business. If you need anything for your pool look no further. They truly are a pleasure to do business with.

Leota F.
Sep 2015
3.0
unknown

Cynthia H.
Jun 2015
5.0
Yes, I recommend this pro
$1,900
unknown

George B.
Dec 2014
5.0
Yes, I recommend this pro
$400
unknown

Linda C.
Dec 2014
5.0
Yes, I recommend this pro
Great! Pool looks great. Guys who did the work were awesome.

Charles R.
Nov 2014
4.0
Yes, I recommend this pro
$300
Fine, they were knowledgible and the repair went as planned.

Scott G.
Sep 2014
5.0
Yes, I recommend this pro
$6,250
They were professionals from start to finish. Kept their word, did quality work, on time, on budget while keeping a clean job site

Brenda M.
Jul 2014
5.0
Yes, I recommend this pro
$10,500
The workmanship is very good...I'm pleased. The job was scheduled in the winter, and they even worked on some very cold days. Due to weather the job took twice as long as originally forecasted - so be prepared, I personally think this is common when it comes to construction and remodels.
The jobsite was clean, they didn't leave any debris/garbage at the end of each day.
The office manager, Janice was helpful, and I made a lot of phone calls to them. The tile I originally picked out came in with weird variations - to which she wanted me to agree too before installing. I ended up going with another tile selection - while I'm much happier with.
I found email the best way to correspond with them, as getting hold of the jobsite supervisor on the phone was difficult. The office manager was always good to return phone calls.
My only advice is to make sure that all your punch list items are completed to your complete satisfaction prior to final payment - there is one thing that I wanted fixed that I feel still isn't perfect, however I already paid so am finding it difficult to get resolution on the fix as I no longer have any leverage.
I would recommend them to a friend.

Linda R.
Jul 2014
5.0
Yes, I recommend this pro
$4,000
These guys (and gals) are real professionals. We have had other pools refinished before-
but not like this. They do not cut corners-they do the job right.
We would highly recommend this company

Ann R.
Jun 2014
5.0
Yes, I recommend this pro
$6,470


All went well and I would recommend Sutton Pools to anyone. The guys who came out to work on the pool were all very nice and very good at what they do, it shows in their work!

I gave them a B on punctuality because there were a few days that I would have liked a phone call letting me know where they were. The crew was tied up on another job, so they were not coming to my home until later that day. Just for future reference, I think that contacting the customer would be a great help guys!! (Especially the first day of the job!!)



Marianna P.
Jun 2014
1.0
$16,000
They have been doing my pool remodeling for almost 2 months, over half of the time they promised but never showed up, after almost 2 months of work my pump is not working properly, the light they installed only can be turned on when pump is manually on, the bypass pipes they billed for the heater leaking badly, and my backyard looks like crazy grave diggers worked in it. Worst experience I have ever had. Would not recommend

Josephine H.
Mar 2014
5.0
Yes, I recommend this pro
Sutton Pool Supply did what was agreed to, when they agreed to do it, for the agreed-to price, producing an excellent result.

Marilyn R.
Feb 2014
5.0
Yes, I recommend this pro
$7,000
We are over the top happy about the results. The pool crew was fantastic, timely, neat and knowledgeable. The whole process went smoothly.

Elaine M.
Feb 2013
5.0
Yes, I recommend this pro
$12,000
They did a good job. They were very patient and easy to work with. I would recommend them to others.

Lyman S.
May 2012
5.0
Yes, I recommend this pro
$8,000
Great work overall. Good bid process with excellent ideas and demonstration of other projects. Work went well. Neat and clean taking care not to damage other items. Office staff was on top of the project. Final install was to specs and promises made. Outstanding.

Howard R.
May 2012
5.0
Yes, I recommend this pro
$6,500
started one week earlier than promised, took three weeks. Worked clean and did not damage lawn or flower beds. Given permits and release of construction lien. Showed how to use new filter system and chemicals. Followed up after final payment with extra service.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

SUTTON'S POOL SUPPLY INC is currently rated 4.4 overall out of 5.

SUTTON'S POOL SUPPLY INC accepts the following forms of payment: CreditCard

No, SUTTON'S POOL SUPPLY INC does not offer free project estimates.

No, SUTTON'S POOL SUPPLY INC does not offer eco-friendly accreditations.

No, SUTTON'S POOL SUPPLY INC does not offer a senior discount.

No, SUTTON'S POOL SUPPLY INC does not offer emergency services.

No, SUTTON'S POOL SUPPLY INC does not offer warranties.