SUTTON'S POOL SUPPLY INC

It's unfortunate I am having to write this, because the workers did a great job on my pool deck pavers and pool resurface. To those who run Sutton I can't say the same about them...throughout the remodel they continuously added more and more charges, I think I had to sign about 4 different contracts when it was all said and done. Whatever, I suppose that happens. At one point one of the workers broke a spigot on my back porch, so they called Petro plumbing to do a rush job which cost 255$. I was told by the worker who broke it that Sutton's would cover it, this was not the case. They did pay the bill, but then charged me the 255$ on my final bill paid to Sutton's. I could have personally fixed this broken spigot for 25$ and was not even asked how I wanted to deal with it. When I asked why I was being charged the 255$, I was told "it was old"... yeah it was old, but it worked. After a brief argument I paid my bill and left the shop, later on I texted Jason Sutton about the situation. I figured he would handle it based on his text saying "I'll check on it", he proceeded to never respond to me or give me a follow up. So now I am writing this review and giving 1 star, because he couldn't do the right thing and cover something of mine that his team broke. Which totals less than 1% of the total bill of the resurface and paver job.

Suttons and the subcontractors they used did a great job. Pool looks great and all problems were fixed to our satisfaction.  Would definitely use them again.

Only complaint is that it took a little longer than expected.

They are a family owned and operated business. If you need anything for your pool look no further. They truly are a pleasure to do business with.

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