SEARS

unknown

Parts were ordered by first person (found out in the end he didn't order correct parts).  Parts did not arrive in time so first scheduled appt (that was 2 weeks from first) was rescheduled.  Got parts next day, next available appt time was for 2 weeks out.  Service man came, said it was a two person job and Sears should have set the appt up as that.   He left.  Next appt. in another week. Service men came out and realized parts sent were damaged and not all the proper parts were ordered.  Said they would have to order parts again.  Couldn't guarantee parts would arrive not damaged in 2-3 weeks.  By this time I was out of a washer for almost 2 months.  Sears refused to refund service charge.  Decided to cancel repair with this company.  Not all the service people were poor, as I had 4 during this time.

System check up went as expected.

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I give them all A's; they offered to do extra work and were nice enough. They were expensive but I will use them again in the future.

I was very disappointed in the repair service from Sears.  It does not feel good not being able to talk to a repair specialist when the problem is immediate, such as losing a refrigerator full of food.  I could only speak to a person from who knows where and be told someone would see me in seven days.  That is no service at all and I was forced to find someone who could talk to me and come out the same day to service my refrigerator.

Not well since the toll free number personnel obviously are either poorly trained or the information available to them is not complete.

I called on a Wednesday morning at 10am to by a new water heater and have it installed. We had no hot water so I wanted it done quickly. The Sears web site for water heaters said ''No hot water? Get it today!'' and claimed that same day installation was available if one called before noon. They happily took the order and I paid by credit card for both the water heater and the installation (my mistake). I then did not hear from them for the rest of that day. The next morning I waited until 10am and still had heard nothing. I called and canceled the order.