APPLIANCE DIRECT

My dad and I bought a Whirlpool dryer from them brand new & it was delivered Christmas Eve. The 1st time we used it a loud, horrible sound started coming from it that could be heard outside the home. Come to find out the unit was sold to us with the entire cage & motor of the "brand new dryer" broken. Appliance Direct and the horrific management has refused to assist us in anyway & refused to take back & replace the 1 day old dryer with a new unit. Management promised to call back with a resolution & never did. The sales rep also never called back or backed up the broken unit he sold us with a working 1. Deeply disappointed in him & his manager and we will never do business with them again & will be sure to tell everyone we know, not to buy from there as well.

Technician turned water shutoff valve wrong way and broke it off spraying water everywhere. House shutoff valve was closed leaving us without water. Technician left uninstalled dishwasher and home without water No attempt was made to fix water valve. Emergency plumber was called. Fix was 230 dollars and manager did nothing to pay bill. Basically I ended up with no dishwasher and 230 dollars for a valve broken by them. They came and got dishwasher back and refunded purchase price but not repair bill. After going there for 30 years, I will never go back!

Same as above

We visited 2 " big box" stores before going to Appliance Direct. The first store was very pushy of their companies name and was quick to downgrade his competitors. As we visited the second store, it took over 25 minutes to be waited on. So at this point our expectations were very low as we entered the Appliance Direct store. We were greeted immediately by our sales person James who was very knowledgable of his product. James took his time to explain the features of each item and was a good listener to our wants and needs. He did not try to up sell us on items we were not interested in and focused again on our needs. After all said and done we had put together a new set of kitchen appliances that satisfies our wishes. To top off our experience ( as we expected that it would take a week or more for delivery and installation) our entire new kitchen was delivered and installed the very next day ! We would highly recommend this store to anyone needing new appliances as you are given help by someone who has product knowledge and great prices.