U S INSTALLATION GROUP

U S Installation Group was the company who installed the carpeting in the new home we just purchased. When we moved in, we immediately noticed that there were extensive folds and wrinkles running throughout the carpeting in 2 of the 3 bedrooms (the 3rd bedroom is tile). We immediately contacted Home Depot (where the carpeting was purchased by the previous owner less than 2 years ago) to find out if there had been other reports of issues with this same brand/model of carpeting, as neither my wife or I had ever seen carpeting in this kind of condition in any home we have ever owned or visited. According to Home Depot there are no reported issues with the manufacture of the carpeting that was purchased, and they stated that if heavy furniture was moved in our out of the two rooms in question, that could have caused the stretching. I informed them that the two rooms in question were not used by anyone (the previous owners were elderly and the guest rooms were rarely if ever used) and that the only furniture in them was two single beds in each room, and that those beds were left in place, i.e. not moved when they moved out of the home. So furniture movement was certainly not the culprit. As a courtesy to me, they arranged to have U S Installation Group come back out to the home to address the issue since it appeared the issue is related to poor or faulty installation. U S Installation called me appx 2 weeks ago and set an appointment for today (they said we would be their first appointment, and that they would show up between 9am - 10am). When they did not show up today I called Home Depot only to learn that U S Installation decided they were not going to honor the appointment, and the reason they gave was that they found out we are not the original purchasers of the carpeting, so they were not going to come out to address the stretching/installation issue. So while I'm unhappy that U S installation is not willing to take any responsibility for the faulty installation they performed originally, what I'm most upset with is the lack of respect they showed by cancelling the appointment without telling me. I personnally moved all of the furniture out of 2 rooms and closets in preparation for their work today, so I would certainly have appreciated knowing they were not going to be coming. Very unprofessional and a total lack of regard and respect. U S Installation Group is NOT a company I would recommend to anyone, especially a fellow Angie's List member.

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