Stanley Steemer
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Carpet cleaning, area rugs, autos, boats & RVs, furniture & leather cleaning, hardwood floor cleaning, tile & grout cleaning, water damage restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 16% | ||
| 2% | ||
| 3% | ||
| 2% |
Showing 1-25 of 63 reviews
Janet C.
Aug 2018
Carpeting is fresh. Sparkling clean tile.
Mary C.
Aug 2018
I had gone to their computer site and filled out the many questions that asked about my rugs. The price came to approx. $255.00. I thought that was alot of money! I contacted a customer service person via phone and discussed the job. The lady said that that price of $255.00 was indeed correct. We went over each item step by step. I asked her if this was the firm price with no further surprises and she said, "yes, it was." I should have gotten a written statement but thought this way Stanley Steemer's way of now ordering services. So, I told her to send the carpet cleaners out on the desired date. I prepared the areas by moving items and clutter. When they got here the two young men did a walkthru and lifted up one of the area rugs and read the label stating they were wool. Then, they said wool would be extra, and the total would be $519.00! Firm. BTW, The young men told me to "never use the online form or to call corporate" ( a 1-800 number ). I never knew Stanley Steemer was a franchise. But, it is. The men said they will reveal the 'real price' and they gave me their card. I assured them that they were not expensive wool rugs, they said it didn't matter. They claimed to have used a different spray on the wool ones. (No one asked me about wool vs. synthetic carpet when I did the online form or via phone call.) Then they said that price included deordorizer (which I had not signed up for -apparently. ) I hesitated but really wanted the job to get done, so I said, to go ahead. I knew I was being rpped off. They missed alot of spots mostly in the master bedroom. To their defense, our house is naturally dark in the master bedroom. They didn't or could not get many of the pet stains up. That was it. A day later, I called the corporate office and told them about my experience. I felt blantantly ripped off. No senior citizens discount, no deals, no wiggle room. I was sized up and taken advantage of. In retrospect, I should not have allowed them to do the job. A few days later, I received a call from the office stating they would return to do the missed spots, but I declined. Ill never use them again.
Response from Stanley Steemer
"The online order was placed on 7/11/18 for 3 rooms of carpet cleaned, (4) 9x12 synthetic area rugs cleaned and 1 room of carpet to be deodorized. You then called on 7/13/18 and asked if there was an additional charge for cleaning pet spots to which the CSA explained that there is an additional charge for deodorizer but you said "not for deodorizer so much as to clean the stains themselves". The CSA again stated the deodorizer is additional, but we don't charge to treat spots. You then told the CSA you signed up for 3 categories and asked her what they were because you couldn't remember, so she asked for your phone number and looked up the order. She went over what you had scheduled and the price and when you asked if that would be the price, she said as long as the sizes were correct that would be accurate. The CSA also changed the appointment to 7/23/18 as you had asked. We did the cleaning on 7/23/18. On 7/25 you called because you were unhappy with the price. I went over everything with you and explained that the difference in price was 1 - you had EVERYTHING deodorized, and 2 - the area rugs were wool and NOT synthetic. I pointed out that when you ordered this online that it states that "Wool, oriental and other fine rugs may require additional charges" to which you replied "I did read that". I also pointed out that when the job was scheduled that all 4 rugs had been entered as 9x12 however 2 were much smaller so the technicians adjusted the price down based off the actual sizes of the rugs that were cleaned. At that point you stated that we had not done a good job on the area rug and you only wanted to pay the $255.00. I offered 2 times to come back out and re-clean any areas you had a problem with at no charge to which you declined. I explained that the information that had been put into the computer was different than what you actually had and wanted done and therefore the price had to change. We record and keep all of our phone calls as well as the original online booking information so that if there are every questions regarding an order we can find out what happened. In this particular case we made it as clear as possible and went over the changes with you BEFORE they got started so that you had an opportunity to make any changes regarding what you wanted and the price. When Jessica called on 7/30 she also offered to come back out at no charge to go over any areas you had a problem with, and again you declined. If at any time a customer is not happy with our prices they may choose not to have the work done and there is no charge for us having come out. That is, and always has been our policy. We ALWAYS try to keep our customers happy and stand behind our work."
Jeffrey G.
Nov 2017
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Debra W.
Nov 2017
everything went well.
William Z.
Sep 2017
2 associates from Stanley Steemer arrived on time, explained what work they would perform, measured the sq. footage and gave me the quote which was very near the price quoted on the phone. They did a great job cleaning the older ceramic tile and spent extra time on areas of high traffic volume which was obviously much dirtier.
Randel S.
Aug 2017
They do my rugs too. I've used them since I've been here. One of the things I really like about them - sometimes after it dries a residue comes to the service, they come back and redo it. They don't recharge you.
Clay W.
Apr 2017
I had used Stanley Steemer in another part of the country and had been very pleased, so I turned to them again. That was a mistake. They moved very little to clean under it, but the major issue was that they did not get the heavy traffic areas clean. When I complained about the remaining dirt, the man running the machine said it was permanent fiber wear instead of dirt. After they left I ordered a Hoover carpet cleaner from Amazon. Depending on the area, 90 to 100% of that "fiber wear" came up with a swirl of dirty water going into the catch tank on my Hoover. I will never hire this firm again.
Response from Stanley Steemer
"Mr. [Member Name Removed], I want to thank you for using Stanley Steemer and I appreciate the time it took for you to write a review, however your review doesn't belong to our office. There is a different Stanley Steemer location that cleaned for you as our office only does the work that is SOUTH OF [Member Information Removed] in [Member Information Removed] county. Please give their office a call at 321-632-6376 and hopefully they can get a better resolution for you. Thank you, Stanley Steemer of Melbourne"
Frank D.
Feb 2017
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Linda M.
Feb 2017
unknown
Tim S.
Aug 2016
The quality of the service is good. I call up and make an appointment. They are there when they say they would be. Their punctuality is right on the money. We have used them for several years.
Judy L.
Jun 2016
I don't have carpet anymore so I won't be using them. I have a lot of furniture and they moved all the furniture back for me. I thought I would have to move it, but I didn't. Their quality was good.
Stephanie R.
Mar 2016
unknown
Linda S.
Mar 2016
unknown
Carole N.
Feb 2016
Very well. They arrived on time, were professional and prompt.
David F.
Nov 2015
Excellent.
Connie K.
Oct 2015
.
KARI C.
Jul 2015
Excellent service
Linda L.
Jun 2015
very professional friendly and informative. did a great job.better than i expected
Wanda M.
May 2015
on time, but appeared in a hurry...did ok job
Janice B.
Apr 2015
It was perfect. They're really good, they're punctual and they get you an appointment as soon as possible. They're professional and they're recommended by other people. They do good job.
John P.
Apr 2015
unknown
Diane K.
Feb 2015
They were very prompt. The gentlemen were very polite and listened to what i wanted. They took care of all my needs.
Marie W.
Dec 2014
The crew came from Orlando and they were great!!! Sean and Miguel worked magic on my old carpet and now it is clean, sanitized and fluffy.
Clayton W.
Dec 2014
unknown
Kenneth J.
Oct 2014
They're one of the very few companies that do hardwood floors. When someone punches in hardwood floor cleaning, they should come at the top. It went very well. They did everything that I asked them to do. They used machine to clean the hardwood floors. They're the only ones that cleaned hardwood floors, everyone else just did carpet.
Licensing
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FAQ
Stanley Steemer is currently rated 4.7 overall out of 5.
Stanley Steemer accepts the following forms of payment: CreditCard
Yes, Stanley Steemer offers free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.