Additional phone - (321) 254-2770. Additional contact name - Scott T. Sorensen. Award winning. Another location in Orlando- 2663 Trade Port Dr. Unit 100 Orlando, FL 32824
Residential local and long distance moving, corporate relocations, international moves, storage & warehouse.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
8% | ||
8% | ||
3% | ||
5% |
"Mr. {member name removed} I am sorry you had a unsatisfactory move with Sorensen Moving and Storage. We were unable to locate your name in our system. Is there by chance another name that your move could be under? Please feel free to reach out to our customer service department at 321-254-2770. Thank you,"
"(member name removed) Thanks for the support have a happy holiday. Al"
"Sorensen Moving and Storage consistently monitors our moving operations and employees. Customer satisfaction is especially important to our business’s reputation. Misleading reviews unfortunately discredit our company. We are a family owned company with over 60 years of experience. We have a broad building volume of positive reviews from actual clientele. We do not wish to discredit or nullify any statements made by a customer. It is unfortunate customer Ms. Elisa Jackson felt she had an unfavorable experience, however given our overwhelming positive reviews and stellar feedback from many customers it is imperative we stand on our reputation as an ethical, professional and trust worthy company."
They packed well but when it came time to tell which went on the truck and which didn?t, they didn?t kind of listened all the time; they put things on that weren?t suppose to go. They?re reasonable and they?re good.
"[member name removed], Thank you for your feedback. I apologize that you were dissatisfied with the pricing for your move. We certainly apologize that we were not able to perform your move due to our pricing. To make certain, we merely provided a quote in February, and again in May, for this move. No contract was signed by either party. The quotes provided by us are good for 30 days from the time the quote is given, which is pretty standard for most businesses related to transportation. Typically November to February are the lowest rates for moving, and May 1 to Labor Day are the highest demand (rates). If signed within 30 days, we honor the pricing provided. If longer than 30 days elapses from the time the quote is given, the quote is null and void. This customer received a quote for moving in April back in February, as well as a ball park for September (we couldn’t give a firm quote that far in advance) in case she elected to move then. Unfortunately, when she called back at the end of May to solidify her move, 30 days had elapsed since the time of the quote and she was not satisfied with the new pricing. Her ratings in regards to punctuality, quality, professionalism, and responsiveness must be discounted since no services were performed, and her grading of an F on price is strictly subjective. Again, we apologize that we were not able to meet your needs or budget, but do hope that this will give a more clear understanding to future customers. Of course, we can always be reached at 321-254-2770 in Melbourne, and 407-447-2773 in Orlando. Thanks, Sorensen Moving and Storage"
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