About us
Additional phone - (321) 254-2770. Additional contact name - Scott T. Sorensen. Award winning. Another location in Orlando- 2663 Trade Port Dr. Unit 100 Orlando, FL 32824
Business highlights
Services we offer
Residential local and long distance moving, corporate relocations, international moves, storage & warehouse.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 8% | ||
| 8% | ||
| 3% | ||
| 5% |
"Mr. {member name removed} I am sorry you had a unsatisfactory move with Sorensen Moving and Storage. We were unable to locate your name in our system. Is there by chance another name that your move could be under? Please feel free to reach out to our customer service department at 321-254-2770. Thank you,"
A call from the company owner 2 hours after arrival helped me realize that this company takes customer service seriously.
The crew of three worked for 11 hours, and got the entire move done in a single day. All of my self-packed boxes showed up with no breakage. Their loading ensured that all of my furniture was in the same condition it left. They also muscled a couple of heavy couches upstairs in my new place at 10 that night with no break in their cheerful professionalism.
These folks are not the cheapest, they are the best. For my money, they are a terrific value. Highly recommend.
The day of the move - we had Zack, Steve, Carlos & Tony arriving early. They were ready to go and very pleasant.
They did walk through and immediately split up into multiple rooms to start wrapping furniture. They worked continously and thoroughly. Jessica stopped in the day of the move to check in and make sure things were "stress free" for us.
(Nice touch)
We did end up moving alot of our belongings earlier in the week so they finished about 2hours earlier - and yes, they deducted the labor hours that weren't worked. If you are debating on what Moving Company to choose, feel confident that this Company will pay attention to your Move and the movers will work hard.
To your management team -- Lots of Kudos to our Moving Guys -- once at the new house, I had a dresser delivered to the home and was sitting in the garage, they even moved that upstairs for us. Talk about going above and beyond. I hope you will reward them for their hardwork.
"(member name removed) Thanks for the support have a happy holiday. Al"
The moving crew was an hour and a half late to our house on moving day, and had to stay well after dark (almost 9pm), leaving us to clean our house for the buyers late at night, and pack our cars in the dark. they didn't bring a big enough truck, so they had to come back at 7am the next morning to get the rest of our belongings. we had been told during the quote that they could take our large potted plants (of which we have about 10), but the movers wouldnt take them on the truck, so that left us to call on friends to come immediately to help us move our plants.
On the day we had them come to unload the truck, they were on time, but it took them 3 hours longer than they told us. however, the movers were working quickly to unload. the total cost was about $600 more than we had been quoted, which was very disappointing.
The worst part is that we had an expensive watch go missing during the packing day. After more than a month of back and forth and filing a police report and a claim with the company, Sorensen denied our claim for compensation due to it going missing. We did not jump to conclusions about theft, however now that everything is unpacked and it's still missing, this is the only reasonable explanation for where it went.
Upon the completion of our move, Sorensen called to ask how it went. All of this feedback was shared with them, to which they replied that it would be shared "up the ladder", however, they have not made any attempt to reach out and offer any compensation or even apologies.
Stay away from this company. They are the "big guys" in town, you'd be better going with a smaller local company.
"Sorensen Moving and Storage consistently monitors our moving operations and employees. Customer satisfaction is especially important to our business’s reputation. Misleading reviews unfortunately discredit our company. We are a family owned company with over 60 years of experience. We have a broad building volume of positive reviews from actual clientele. We do not wish to discredit or nullify any statements made by a customer. It is unfortunate customer Ms. Elisa Jackson felt she had an unfavorable experience, however given our overwhelming positive reviews and stellar feedback from many customers it is imperative we stand on our reputation as an ethical, professional and trust worthy company."
They packed well but when it came time to tell which went on the truck and which didn?t, they didn?t kind of listened all the time; they put things on that weren?t suppose to go. They?re reasonable and they?re good.
"[member name removed], Thank you for your feedback. I apologize that you were dissatisfied with the pricing for your move. We certainly apologize that we were not able to perform your move due to our pricing. To make certain, we merely provided a quote in February, and again in May, for this move. No contract was signed by either party. The quotes provided by us are good for 30 days from the time the quote is given, which is pretty standard for most businesses related to transportation. Typically November to February are the lowest rates for moving, and May 1 to Labor Day are the highest demand (rates). If signed within 30 days, we honor the pricing provided. If longer than 30 days elapses from the time the quote is given, the quote is null and void. This customer received a quote for moving in April back in February, as well as a ball park for September (we couldn’t give a firm quote that far in advance) in case she elected to move then. Unfortunately, when she called back at the end of May to solidify her move, 30 days had elapsed since the time of the quote and she was not satisfied with the new pricing. Her ratings in regards to punctuality, quality, professionalism, and responsiveness must be discounted since no services were performed, and her grading of an F on price is strictly subjective. Again, we apologize that we were not able to meet your needs or budget, but do hope that this will give a more clear understanding to future customers. Of course, we can always be reached at 321-254-2770 in Melbourne, and 407-447-2773 in Orlando. Thanks, Sorensen Moving and Storage"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
950 W Eau Gallie Blvd, Melbourne, FL 32935
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