Servpro of South Brevard

That whole thing was covered under insurance. I would recommend them to anybody else.

ServPro was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hard working and respectful of our needs, and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. Jesse, the crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean up work.y.

Case Description: This is the complaint filed with the Better Business Bureau
Sherri from ServPro fraudulently presented John Taormina(a hearing-impaired client)with a bill he did not owe.
On 2/12/14, John Taormina had water damage to his condo. Immediately he contacted me, Liz Rebadow(power of attorney) to handle everything for him. John is hearing impaired and cannot talk on the phone at all and he also needs my assistance for clarification when dealing with and quot;situationsand quot; face to face. I spoke with Servpro and they assigned Sherri to John's case and I told her I would be the contact person for his case.
On 3/21/14 at 1pm ServPro staff took all of John's belongings out of the POD that they put it in so the insurance adjuster could examine them. At this time Sherri was present and I showed her damage to the sofa set that Serve pro had done either before, during,or while it was in the pod(they were walking all over it to retrieve boxes in pod as well as laid mirrors and metal objects while in home) We told all of them to be careful with John's belongings and especially the sofa as it was in mint condition before they arrived. They also scratched both the entertainment center and the dishwasher but insurance covered them as they had been water damaged as well. Sherri assured me servpro would take care of John's sofa set and she took it back to servpro instead of putting it back in the pod.
About a week or two later Sherri told me the set was not repairable but assured me ServePro would take care of John. In mid april I went out of town for 5 weeks and left everything in order for John to have his place completed. All John needed to do is text Sherri and she would make sure Servpro brought back his belongings as he was anxious to get back in his home. Being hearing impaired and out of his element he was uncomfortable living elsewhere(ie...he didn't have his flashing lights doorbell etc.), so he wanted to get back to his normalcy ASAP.
On April 30, 2014, Sherri had John sign a paper saying they were not responsible for any renumeration or damages for John. She brought John a (fradulent) bill for the purported balance that UPC(John's insurance co.) did not pay to ServPro and told John he was responsible to pay it. She then told him if he signed the paper that they would accept the waiver of damages in place of him paying the bill they presented him. John told Sherri he was not comfortable signing that paper until he had a chance to speak with me. Sherri knew I was unavailable to speak with and that John needed to his life back. She told him she would not deliver his belongings unless he either signed the paper or paid the bill. Under extreme duress, John signed the waiver so he would be able to get his life back.
After I returned I spoke with Jill Adams from UPC and she told me that John was not responsible for ANY of ServPro's bill as ServPro had revised the bill and sent them a new bill and UPC paid that bill in full. I spoke with Sherri about this and she texted me(I have the text to prove this) ...I quote from Sherri's text...and quot;We only signed that agreement with his insurance company because we made the agreement with John. He chose not to pay the additional money, so we signed the agreement with the insurance company. We were not required to sign that, we only signed as a deal made with John.and quot; unquote. That statement is a downright lie as I spoke with the insurance company and they said the revised bill was signed on April 3, 2014 and Sherri brought the bill(which John did NOT owe at that time) on April 30,2014. Sherri had them sign their waiver of damages under false pretenses and therefore it should not be valid.
ServPro has stood by Sherri lies and has not offered any renumeration for John's sofa set

unknown

They arrived within an hour of calling, cleaned up the water, dried it out. They were very responsive to our concerns.

I really did not like them. They came out and looked at what they needed to do and informed me what needed to be done as well; then for them to give a written estimate it cost $250.00. If I use their service then they would put that $250.00 towards the work. I just thought that it was absolutely ridiculous.

They did an outstanding job. I wrote a personal review directly to the company. The guy was very detailed, I loved the products they used.

Sick dog, used carpet as grass:+( ServPro was Responsive to my request for quick assistance and at a time that would work for me. Applied stain remover and then steamed clean the entire carpet. So far looks great, was told that sometimes after carpets dry that stains MAY come back. Depends on how far down into the carpet the stain went. Price charged was their minimum charge:+(

unprofessional and, down right rip off!

Very professional. Called about 10 minutes before the appointment to let me know he was on his way. Amazing results on the couch!

They were excellent. They were an A+.

They did a really good job. I would give them excellent grade. They cleaned up well. I would use them in the future.

We were having a center island installed in the kitchen. The installer accidentally hit and broke the fire sprinkler. Called Servpro and with in 65 minutes they were onsight inspecting the damage and assessing the best procedure to remove and dry several rooms. There were six workmen and a foreman. They quickly suctioned water, removed wet items, tested all areas for damage and proceeded to spend several hours preparing the areas for the drying process. The foreman made sure we were aware of the procedure and kept us appraised of the need for returns to check in. They made what was a horrible experience a little less painful. I would highly suggest the use of these knowledgeable people.

good to horrible.