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PRIORITY HOME INSPECTIONS

Founded 2003 • With Angi since May 2008

PRE-PURCHASE INSPECTIONS, 4 POINT INSURANCE INSPECTIONS, WIND MITIGATION INSPECTIONS, CONDO INSPECTIONS, WARRANTY INSPECTIONS, ROOF INSPECTIONS, THERMAL IMAGING LEAK DETECTION, MOLD INSPECTIONS AND SAMPLING, TERMITE INSPECTIONS AND INVESTOR INSPECTIONS. WE HAVE BEEN SERVING BREVARD COUNTY FOR OVER 10 YEARS. We take our role very seriously and pledge to you that every effort will be made to completely and accurately disclose the condition of the property at the time of the inspection. We pride ourselves on attention to detail and superior customer service. Sellers get extremely upset when their home does not sell- We do not apologize for being thorough- THIS is what has kept us in business over 12 years with our client base at 85% referrals and repeats. Since these comments are from 2008-2012, we have since had to hire extra Personnel and Inspectors, so we can answer calls as quickly as possible and accommodate those calling. Like all Family owned businesses, they grow with Hard work- Dedication and Suggestions from Clients as to what we can do to make things easier for them. We are a compliment to the sales process, not a hindrance. This is what has enabled us to grow our Business in the past 5 years and outreach our Goals. We look forward to Serving another 10 plus years in the great Brevard County, Florida's Space Coast. Thank you all for your continued Confidence in our work, Customer Service and Most of all TRUST. The Staff from Priority Home Inspections, Inc. Happy 2017!!

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
No
Warranties
No
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

3.7

(9) Verified Reviews

Showing 1-9 of 9 reviews
Sean S.
3.0
03/23/2017
The inspection process was fine, but the customer service after was terrible. We ended up paying twice for the inspection service on accident. We paid online and then without knowing it was already done, I paid again on site after the inspection. Multiple emails and calls to Amy went unresolved despite her promise to rectify the situation. We ended up disputing the charges with one of our credit card providers and Priority denied the claim. Only after we disputed it with the second charge credit card provider and Priority failed to dispute the claim, did we get our money back..
Description of Work
Four point inspection for a home purchase
Category
home inspection
bridget M.
1.0
04/16/2015
The home inspector pulled in the sprinkler system in our vacant home when doing an inspection for prospective buyers, never unplugged it and actually recorded on the inspection report the system didn't work when it does! We received a $163.00 water bill from the city for the water from the sprinkler system (which our realtor had to go unplug after he noticed sprinklers on weeks later). We had 0 water usage each month before the inspection and each month since as the home is vacant- bills to prove- called the company multiple times- for 2 weeks only a message machine then a woman who kept taking messages for the owners who were supposed to call me that evening. It has been another 2 weeks. I called again, the woman said there is nothing she can do if they don't want to call... I said it has been a month of trying to get a resolution and that it was unacceptable business practice. She said nothing. I tried filing a complaint with the BBB but of course they are not accredited or listed on BBB website. So disappointing considering they are supposed be a veteran owned business! No customer service, no way to run a business!
Description of Work
Home inspection paid for by prospective buyers
Category
home inspection

Service Provider Response

we are very sorry that your sale did not go through. We understand Sellers get very upset over this. The report noted the sprinkler system DID NOT WORK AT THE TIME OF THE INSPECTION> The inspectors left the sprinkler system unplugged- they leave the property as they find it. There was a huge crowds at the inspection- no one from your side showed up- The Buyers father was upset that the sprinkler system did not work during the inspection. Anyone could have gone back out to try it again. We again are very sorry the sale did not go through for you all- if you make the corrections we suggested I am sure you can get the home sold and be happy to move forward. We wish you the best of luck with your future and selling the home.
Timothy Y.
1.0
11/10/2013
When Matt came out, he was on time and I felt his survey was thorough and we paid in full when he was done. He said, "If you have any questions, please call and I'll get right back to you." He followed up by emailing us a nice printed report. However, when we sent it to the insurance company, they asked a couple of questions. We tried to get Matt or his office (wife) to call back numerous times, but received no answer EVER - always voice mail - and no call backs EVER. We ended up having to find another inspector at the 11th hour and almost didn't get the insurance and close on the property. I truly feel that some bad thing must have happened in their lives as they both seemed like VERY NICE FOLKS. I hope they are OK, but their service to us was poor and could not be recommended. They are still not answering their phones today - voice mail only.
Description of Work
PRIORITY HOME INSPECTIONS
Category
home inspection

Service Provider Response

Yes we did - Our Mother passed away- but thank you for your concern- We appreciate the review- Next time we will make sure to use a call center to inform all of emergencies so these things do not happen. All the best! of health and happiness to you and your family.
Donna F.
5.0
11/02/2013
They did very thorough job. They were prompt. I like the fact that it is a veteran owned business. I felt like I got really good customer service and they go the extra mile. They do a wind inspection for the insurance required in Florida. They also set up a pest inspection.
Description of Work
They did a home inspection for me.
Category
home inspection
Mike F.
1.0
06/25/2012
I tried arranging an inspection with them. I contacted them via their website email as well as calling and leaving a message on their machine. They did not respond at all and after multiple attempts I gave up and tried to find another inspector to perform the home inspection. Was really surprised because I researched them and they had good feedback and a nice website. Very disappointing. Maybe they are good at inspecting but in terms of responding to email and phone I have to give them an F for complete failure.
Description of Work
Needed a home inspection
Category
home inspection
Lauren C.
5.0
02/28/2011
He was very thorough and explained things very well. Spent needed time to complete a quality inspection and discussed things with a good attitude and work ethic. Very pleased with overall service.
Description of Work
They did a complete inspection of my home, except for plumbing that was being serviced by plumber, to provide me with information prior to purchasing the home. He then sent a report via email outlining the condition of all areas of the home and recommended repairs, as well as general information on the life expectancy of roof, plumbing, appliances, air conditioning/heat, etc.
Category
home inspection
Susan M.
5.0
07/19/2009
Excellent. Matt Hawley arrived early and got right to work. He surveyed the house and area, gave initial impressions, and then spent the next 3 1/2 hours completing the inspection. He noted those areas he could not inspect because equipment (water pump) missing and offered to do a re-inspection at no cost when these areas were operational. Matt had the lastest technology and took the time to show us what he was measuring and described in layman's terms what was revealed. He took extensive photographs, examined the home from stem to stern, and gave a detailed verbal summary at the end of the inspection. Matt indicated that the written report would be available within 24 hours of completion of the inspection and he delivered on that as well, sending a comprehensive report via email. I cannot overstate how impressed and pleased we are with services provided by this company and Matt Hawley.
Description of Work
Thorough home inspection on foreclosed property being considered.
Category
home inspection
Ian C.
5.0
12/17/2008
Outstanding. Matt and assistant inspector demonstrated a high level of professionalism and expertise. They provided detailed explanations of the inspection process, discrepancies discovered, suggestions for correcting findings, and positive aspects of the home.
Description of Work
Builders warranty home inspection.
Category
home inspection
LUIS R.
1.0
09/28/2008
Never called back. I guess business is going so well for them that they do not need to return calls.
Description of Work
We contacted this company 4 times in a 2 day period and never received a call back. We left messages every time and no one attempted to get in touch with us.
Category
home inspection

Service Provider Response

WE TAKE CUSTOMER SERVICE VERY SERIOUSLY AND INVESTIGATED THIS MEMBER'S COMMENTS. AFTER FURTHER INVESTIGATION OF HIS POST WE DISCOVERED HE DID CALL NUMEROUS TIMES. HIS CALL WAS REGARDING SELLING US AD SPACE ON A MARKETING CALENDAR. AFTER TELLING HIM NUMEROUS TIMES WE WERE NOT INTERESTED IN BUYING THE AD SPACE, HE CONTINUED TO CALL. UNFORTUNATELY, WE EVENTUALLY HAD TO STOP TAKING HIS CALLS.

Phone

Address

1446 BROOK DR

Melbourne, FL 32935

Service Categories

Other Information

Services offered

PRE-PURCHASE INSPECTIONS, 4 POINT INSURANCE INSPECTIONS, WIND MITIGATION INSPECTIONS, CONDO INSPECTIONS, WARRANTY INSPECTIONS, ROOF INSPECTIONS, THERMAL IMAGING LEAK DETECTION, MOLD INSPECTIONS AND SAMPLING, TERMITE INSPECTIONS AND INVESTOR INSPECTIONS.

Payment options

Check
Visa
MasterCard

FAQ

PRIORITY HOME INSPECTIONS is currently rated 3.7 overall out of 5.

PRIORITY HOME INSPECTIONS is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

PRIORITY HOME INSPECTIONS accepts the following forms of payment: Check, Visa, MasterCard

No, PRIORITY HOME INSPECTIONS does not offer free project estimates.

No, PRIORITY HOME INSPECTIONS does not offer eco-friendly accreditations.

No, PRIORITY HOME INSPECTIONS does not offer a senior discount.

Yes, PRIORITY HOME INSPECTIONS offers emergency services.

No, PRIORITY HOME INSPECTIONS does not offer warranties.

PRIORITY HOME INSPECTIONS offers the following services: PRE-PURCHASE INSPECTIONS, 4 POINT INSURANCE INSPECTIONS, WIND MITIGATION INSPECTIONS, CONDO INSPECTIONS, WARRANTY INSPECTIONS, ROOF INSPECTIONS, THERMAL IMAGING LEAK DETECTION, MOLD INSPECTIONS AND SAMPLING, TERMITE INSPECTIONS AND INVESTOR INSPECTIONS.

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