Paradise Pools and Spas

Intercoastal has been very responsive to some minor issues that came up. Overall I love my pool. Quality of the installation is excellent. All the staff in Melbourne are very professional and responsive.

Ours was a commercial size pool. Although we contacted every pool builder in the county, we only got 2 bids, and Paradise made the best offer. The project got interrupted by Hurricane Matthew, so it took quite a few months to build. Being on the edge of a common area, the neighborhood watched it go in. We went from being one of a handful of homes in the neighborhood without a pool to being the envy of the neighbrohood. A few post-construction bugs popped up, and were promptly made right. Mick Huber oversaw the project and ensured everything went smoothly. He explained every stage and answered every question. You could not ask for a better company to work with.

The renovation of our pool with new tile and coping, and a repainting of the pool deck took a little over two weeks. The removal of the old material and the preparation for the new took a tremendous amount of effort. This was especially true for the complete removal and rebuilding of the coping mud bed, which was in such poor shape it did not provide a solid surface on which to build. Even though completely rebuilding the mud bed was beyond the scope of the original proposal, Paradise Pools did it for no additional cost. They did it because they deemed it the right thing to do for a quality job, regardless of the financial hit they took in doing so. That consideration for their customer and the extremely hard-working, dedicated crew is why I will hire them again to resurface my pool when that's required. The tile and brick work, and the deck painting were all first-rate; the pool area looks brand new again. I have no hesitation in recommending Paradise Pools for all your pool renovation needs.

I spoke with Sarah when I initially called and she was very helpful. I explained my problem and she said she would have someone out to look at it the next day around noon. She even asked me to send pictures of the pump & filter so she could forward to technician in advance. Paul arrived the next day & quickly diagnosed that indeed the pump was bad and just not the impeller. He even showed me how he checked both pieces of equipment to determine what needed to be replaced. He replaced my pump & had me back up and running in no time. We recently moved to the area, so it is nice to establish a relationship with a reputable customer service driven company. I would definitely recommend Paradise Pools & Spas to anyone needing pool repairs in this area.

Pat from Paradise was in charge of the project and everything went very well. He got to my job about the time he anticipated and all went well. In the end I needed the job finished by a certain date and he delivered. I was very pleased with the work.

Ecellent

Excellent job!!!  Staff were all professional, polite and diligent workers. 

Here are my notes: 

5/21/15 - Called Construction Office:  321-254-4555.  Representative  coming out at 4 pm on Tuesday, 5/26.

6/1/15 Called last week re references and they said Rep  would be back to me that day.  It didn't happen.  I called today and said that I was interested but not without references and Pinch a Penny was not enough.  Girl answering phone said she would email them to me today. 

6/17/15 Got  email, called reference shortly after this and they were superb.  Hired.  Went down, completed contract and gave deposit $400.  Told them I was going away and had to wait until the pool area was cleared by landscaper before they could start.  They are working 4 weeks out.  Will call when complete. 

7/15/15  Called and let receptionist know that pool landscaping would be done by Friday.  She will have Rep call me to schedule work.  Told her that I was aware that there was a 4 week delay. 

8/11/15 Paradise left message  for me on this day, a Sunday.  I didn't get it. 

8/12/15 Called back when I got home from trip  on Tuesday.  8/12/15 They came to start emptying pool. 

8/13/15 They came back to work on pool, emptying, cleaning, etc.

Took about a 4-5 days to complete the work and, boy, did they do a great job!!!!

Staff all delightful people. Will definitely use them again.

Their friendly and knowledgeable staff is always willing to answer all your questions. They also do top quality, in-store repairs on pool equipment. I have also used them to troubleshoot and repair my pool filtration system. They are "Top Shelf" all the way.

Had paradise pools replace tiles circling around the pool, as the pool had settled and tiles were cracked. They did an excellent job.

The owner Pat planned and supervised the entire job. Everything went according to plan and he often went above and beyond-- he even polished my metal rails to remove the rust AND he fixed my existing water hose.... NICE!! They did a beautiful job-- the bricks are perfectly straight and nicely grouted, the pool finish is flawless. Plus, he showed great patience with me while carefully explaining what I needed to do to for care and maintenance of the pool. He even accommodated my neighbors by finishing work before the roads in my development were repaved. He made sure everything was done right and according to plan. I can never thank Pat enough. I have honestly never had a nicer experience with a contractor.

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Pat was great to work with picking out the tile and the crew of two did a great job removing the old tile and putting on the new. They were always friendly and worked diligently to get the job done. Very experienced workers. Tile removal can be quite messy but these guys were very neat about their job! Danny came out and balanced the water and made sure everything was at the proper levels before finishing up everything. I couldn't be more pleased with how everything turned out! Thanks to Pat, Danny and the guys for a great job!

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initially asked for estimate to refinish a very pitted and discolored pool. Called and came out immediately. Pat was a great man to do business with. very pleasant. He was honest and told us he Was backed up with work for a couple of months but came earlier than expected. About 5 weeks after we signed contract. All were very professional. Came and did work and cleaned everything up. My pool is like night and day! It is so beautiful!!! Asked tons of questions and all answered to the max and we understood everything we were getting and I cannot express how happy I am with the quality of work.

Paradise employee arrived day after I called. He didn't make any noise so I never knew he was there. He installed the control board and replaced the on/off trippers on the filter timer. I didn't get the opportunity to discuss the problem with the timer or the pump filter. I found his note later that day that he had fixed everything. The timer became stuck again as soon as he left. The pool was set for 8am to 5pm and wouldn't turn off. The chlorine level never rose as it should have with a new board. I called Paradise and told them the problems I was having and spoke to Sara. She gave me every reason I caused the problems and would not cooperate. I asked for her supervisor who continued to give me all the reasons I should be able to fix the problems. After a while I actually asked her if there were any more reasons she could think of that I caused the problems. One thing she said was that the water was not balanced. I told her I had been taking care of the pool for more than 10 years and the water was balanced. After some more arguing, she finally agreed to send the employee but said she was going to have the employee take a water sample to which I replied certainly! As long as someone fixes the pool.
The employee came again and took his water sample, calibrated my new board for the aquarite and at my request finally fixed the pump timer by replacing the actual time mechanism. After speaking to the manager on the phone she confirmed that the water was balanced, did not apologize and hung up on me. The bill was enormous but I paid it promptly. I haven't verified that the bill is too high, I did not call around for prices but it was more than $700. Since then, the chlorine levels have been way too high. The board is supposed to regulate it. My daughter called them for me because I didn't want to talk to them again. She asked about the board and the excessive amount of chlorine. A woman again told her it was our fault, that we should turn it off and on again. As if we wouldn't try something so basic. That we aren't balancing the water properly, etc. My daughter started to say she should probably try calling someone else when the woman said ok and hung up on her.
I can't imagine why anyone would give them an A for anything. Yes, it was fixed but at such a cost of money and frustration. Now we have so much chlorine we can't use the 5000 gal pool and haven't been able for most of the summer. How are these reviews made? I relied on them this time, but will be more careful in the future.

Excellent. They performed the entire job quickly and professionally. My wife, who used to comment about how cool the pool was, now LOVES it. Well worth the cost. I'd certainly use them again and recommend them to friends.

They were here 3 times to get it fixed properly. I use them frequently. They have retiled the entire pool. I've only used them to work on my pool for 10 years. They are very personable, very friendly and very reasonable.

I have been using them for the past 20 years. They test my water weekly. I will continue to use them every week.

Very pleased with their service.

They are great; they are wonderful. They are always nice and they make the pool look really great. They are fast and efficient. They are very courteous. Their prices are better than some of the other pool stores so it is good. They are very responsive. We had a pump break down and they gave us a good price. They were out within a day. They come on Thursdays and there is no set time. They are really good. We will continue to use them.

They put the pool in when we built the house. They are very friendly, very efficient and there is nothing to complain about.

Pat came and gave me a quote. He was professional and easy to talk to. I had to change the date of when the guys came to do the work and he was understanding and accommodating. I was really pleased with the work and my pool deck looks great. I totally would use them again.

Completly satisfied with entire job.

We knew where the leak was but not the extent of damage. We called Paradise Pools and Pat McDonough came to our home the next day, discussed the problem and gave us an estimate. We did call another company and got a second estimate which was 10% less but we chose Paradise due to their promptness and discussions. They performed the fix completely, left the excavation open for two days to be sure the leak was fixed, came and filled the hole with dirt but could not pour the concrete to repair the decking because of rain, so they returned the next day to repair the deck, returned a 4th day to poor decking over the concrete.