Horrible experience.

We returned a computer to Best Buy.  We bought it there and then we took it back.  They actually exchanged it, which worked out better for us.  It was new; it was only a few weeks old so we brought it back in and got a different one.  We wound up getting a more expensive computer, but that was our choice.  That was a pain because you know, you don't want to have to go through that.  The whole exchange thing went pretty smoothly overall.  It wasn't difficult to get them to agree to the exchange, so that was the main thing, they agreed to do it and it went pretty smoothly.  They gave us a ticket and then we just took it over and picked out the other computer.  We happened to pick out one that was more expensive, so we had to pay a little bit more but that was our choice.  I would say I didn't want the thing to stop working in the first place, but that's on the manufacturer.  It was under warranty.  For price, we looked around online and it seemed in line.  We could have probably done a little bit better, but I don't know how much.  Then you have to have the hassle of looking more and more instead of just buying it. 

Very well . Tech was very knowledgeable , professional , helpful , & punctual . Took time to arrange cables , & explain remote settings . Very helpful .

He was extremely careful, thorough and patient. Comcast just recycles cable boxes and, of course, one of them was not functioning. And, when, a few days later, the other one went bad, he came back and re-did that job WITHOUT charging us for another call. I think that is the definition of exceptional service and kindness. `

I was informed to contact tech support thru email.  Refusing to reimburse my parents for the $100.00 worth of house calls.

They delivered my wash machine and hooked it up. I would say that that everything was perfect.

They did a very good job. They were very courteous and very quick.