Deck-Aire Inc

"We are A+ Rated with the BBB. We don't pay the BBB, and because of that we have never been "accreddited". I feel bad that the customer is having the issues. I always try to put myself in another's shoes when dealing with these type of situations. I always discuss the replacement of the round registers and boots with the homeowner when looking at the work to be proposed. Most choose not to replace them with no issues. This was discussed with the homeowner prior to the work being done. The price to replace the duct system of only $3200 is proof of that. Replacing the existing round registers and round boots was discussed at the time of the walk through for the proposal. I told the homeowner that this would involve a considerable higher price in additional labor and materials to complete and he would also have to have a plaster repair done around each replaced boot/register and I could offer that option. He chose to stay with the existing round registers. The home has a 3 ton system (installed by another vendor) that is based on manual j load calculation, too large for their 1299 square foot home. I completed a manual j heat load calculation for the home in 2012 that came out to right a 2 tons and slightly more if the rear porch was enclosed per a discussion with the homeowner. Systems that are too large are a major contributing factor to humidity and sweating issues. I feel bad that there are issues. The cost of the job when initially proposed would have been much more if the round registers and boots were replaced and there may have been no issues if the home had a smaller ac system. There is no resolution to this as long as the customer has not wanted to pay for the added value of having the round register boots/registers replaced and the plaster repaired. We are both good honest people buy sadly, I guess this is one of those rare cases where we couldn't meet in the middle and are just going to have to agree to disagree. A first in our 38 years in business."

"This is not our customer. We have not done work for this person. I am requesting that Angie's List remove this review immediately."

"Thank you for the great review. It is always nice to be recognized for the way we do our job and a customer that understands how hard it is to provide this type of service consistently for over 30 years. We don't solicit our customers for reviews like most of the companies with hundreds of reviews which makes us appreciate each review a little more. Thank you for trusting Deck-Aire year after year."

"Thank you for the great review. We greatly appreciate your A rating for the services we provided. I see you gave us a B on price which is occasionally where we get a B grade as it is difficult to provide low price and top quality at the same time. We do however find that when you compare us apples to apple with our competition we are usually a litte lower in price because of our extremely low overhead and the fact that we do not have commissioned sales people like many of our competitors. Thank you again for using Deck-Aire and The awesome "A" rating."

"Thank you for the review. We always strive for an A rating with our customers. Sometimes this is difficult when you are dealing with an older system. Repairs on an older system like yours are usually a band-aid. We gave you a price 2 years ago to change the system as we feared that your system was headed for repeat repairs. We always ask you to put yourself in our shoes when you are upset about having to repair an older system. We must as a business charge for the repairs to these systems as there is no guarantee that an older system will not fail again. Our government has driven the cost of refrigerant up to the point that putting in a freon is no longer a minimal expense. I don't mind you being upset about the cost of repairs as I am never exited about paying for repairs on anything no matter how old it is. When you are finally ready ro replace that system please let me know and I can make sure we take into account the repair dollars you have spent.Thank you again."

"Awesome.... Thank you for the awesome words about our team."

"Thank you for the great review. you are correct. Chuck is awesome. He is a great technician in tune with our no pressure methods. We will always let you know if you should consider getting a quote on a new system but will do our best to get your existing system up and running if you choose to do that. Thank you again for the review and for trusting Deck-Aire."

"Thank you for the review. We always appreciate customers who recognize us for our A rated service which we have been providing for over 30 years. We look forward to hearing from you again."