ARTISAN CABINETRY AND STONE

It went very well...

Pathetic performance by Artisan Cabinetry and Stone and a very painful experience for me! I am sorry I ever walked into their showroom.

unknown

It was difficult to grade this supplier. They provide both cabinets and counter tops. Jim Montevecci was our contact for the cabinets and he did any excellent job from start to finish. We are very pleased with the quality of the cabinets and installation and would strongly recommend them to anyone. We were very disappointed with our contact person, Lisa, for the counter tops. She did not follow instructions and failed to keep her appointments. We downgraded the company ratings due to her performance.

Excellent.  Jim has great ideas on how to turn our 80's bathroom into a modern great looking bathroom.. Created a computer generated model so we could change and have a good idea of what we were buying.  Jim was our project manager , and was always available to discuss any issue that came up ( very few issues ) .  Great craftsmanship , and project was finished on time.
Been about a year since completed , still very happy with all the work.  Nothing showed up as a problem  even a year later.
Felt very comfortable doing business with this company , best of all  they are professionals and do a very good job.
Jim is very professional , easy to talk with , doesn't pressure you , has great ideas, and you get to see what your project is going to look like before you commit.  Has a good selection of granite pieces , so if you can find one you like in the yard , you can have the best for the cost of a lesser quality material !   REAL +

We were working on a huge remodel of our kitchen breakfast nook are of our house.  My wife and I had designed the kitchen to include a greatly enlarged island area.  We had (finally) completed the installation of our cabinets after two months of work gutting the old kitchen and pulling up the old ceramic tile floor and replacing it with slate tile.  Throughout the remodel, we had repeatedly looked at all of the local big-box home improvement stores looking for the right counter top material for the kitchen counters found nothing.  We had trouble finding counter material that we both liked in the stores.  Eventually we did find a granite we were willing to settle on at Lowes when we learned that they would not be able to install the counter the way we wanted.  Our kitchen island is approximately 5.5 feet x 8.5 feet  and we wanted the island's counter to be one solid piece. The associate at Lowes told us they would have to install the Island with a seam because the island was larger than the biggest slab their fabricators and installers could handle.  We decided to wait because we'd really wanted the island counter to be made without a seem.  It turned out to be lucky that we waited. 
My wife started looking into granite counters from smaller design companies.  I was reluctant because I assumed the smaller shops would be more expensive than the big stores.  We'd already gone over budget on several parts of the kitchen remodel. But seeing as we were not able to find the counter top, I agreed.  Right away, my wife found exactly the granite she wanted for the kitchen counter we wanted by looking at granite suppliers' websites.  We put together a list of potential fabricators to contact and get quotes.  Since we had no experience with what to look for in a granite fabricator, we relied upon Angie's List review to narrow our list.
After getting quote from three different fabricators, we decided to go with Artisan.  All of the quotes w received were close - within a couple hundred dollars.  The quotes were about the same as we'd received from the big-box stores (whew!). We went with Artisan because we felt most comfortable with Lisa - she seemed to understand what we were looking to do with the kitchen in terms of the style.  As an added bonus, Lisa said that they could fabricate the island counter out of one slab.  We also liked their pricing model - they passed on the material at their cost without any markup and they were happy to work with any of the stone yards in the area.  This pricing model ultimately saved us a significant amount of money.  
Lisa was familiar with the granite we were interested in but let us know that that particular material was usually around $1300 per slab at the local yards.  We needed two slabs. Lisa offered to look around for us since she was at the various local yards throughout the week for other customers.  Since we'd been without a proper kitchen for months, what was a extra week or two. Within about a week Lisa called to let us know she's seen some slabs we might like at a local yard. The slabs were a special buy and were much lower than the $1300 slabs were were initially interested in.  When my wife wen to look, she found the exact granite we where set on in the lot of special buys - and best yet, they were only $650 each!
Artisan's installers were out the next day to template.  About a week later they guys brought the counter.    It was quite a feat to see, but the island was one enormous piece.  It must have weighed better than 900lbs.  The installation was flawless.  Every piece was cut perfectly.    The guys caulked everything and sealed the counter a second time (it had been sealed once at the fabrication shop).
Lisa and her team were great.  Overall we couldn't be happier with the results.  The kitchen looks great and counter is awesome.  The single slab kitchen island makes quite a visual impact for visitors.  The bargain granite Lisa found saved us $1300 over our initial quote.  Next time I need stone fabrication I will call Lisa again.  

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In 2009 we hired Lisa Veta to install granite in our total bathroom remodel. It was obvious from the time we met her that she had a talent for colors, finishes, shapes etc. So we deferred to her judgment for the granite color and paint. We were blessed to have her and as a result have a beautiful, handicap bathroom.

Fast forward to 2011. We had a kitchen remodel and two more bathrooms resurfaced in granite. Again, we relied on Lisa for color choices and granite selection. Another win for us.

We contacted her one day ago because we detected a separation at the kitchen sink. She and her new team came out today and did a minor repair. There was no charge but we insisted on tipping them for their rapid response.

We will always use Lisa!!

Jim is a very personable and knows his business. Participated in design and development of a remodel of our 40 year old beachside home. Because of multiple problems, the project took MUCH longer than expected. He had to terminate two crews who had made, what seemed, multiple mistakes. He even said "you all were much more patient than you should have been." He is honorable and was ready to order custom cabinets from Italy to do the job right. I appreciate that in any one. I don't know if he was spread too thin. I his behalf, I don't know if all of the crew members were his or part of the design team - but there were many mistakes. Some might ask, "why now." Because it just took me this long. The cabinets were painted an enamel color with uneven spots, overspray, and drip marks. Some (small) areas 3 years later are chipping/peeling. Poor fit and finish IMO. Plumber did a sloppy job even though he told me "you've got the A team here now." Doors rubbing and not aligned. The designer admitted that she should have done more quality control. Now with all this being said - my wife loves the kitchen. It was featured in Florida Today as "One our favorite remodels." It sounds like ACand S can/does do some really great work. It was just not my experience. Since we were living out of town then, it was a leap of faith. My advice - just be around the job on a routine basis and be willing to speak up as to concerns. I rated Jim 'B' on professionalism because he was willing to do the right thing, but again fit and finish was not to my liking.

Artisan was the fourth and last company I contacted for a bid. Jim was very personable, professional, knowledgeable, and responsive. He had many great ideas but was not at all pushy. I felt a rapport and trust in him I didn't feel with the other companies I met with. Jim said he had been in this business for a number of years but once he contracted with Wellborn Cabinets he dropped all of his other lines. His reasons were the quality of the cabinetry, the three week delivery guarantee, and the accuracy and damage free deliveries from Wellborn. I did not see a better quality cabinet anywhere.
Artisan also does their own granite fabrication. Jim went with us to the granite yards he does business with to help choose granite that would coordinate with our chosen cabinets and the floor tile we already had. He educated us on granite quality and helped us choose a granite we will never regret. Granite yards don't tell the customer the cost of the slabs and refer them to the fabricator. Jim is very upfront that the client knows the cost, he will use what he needs for the job, and either use any leftover granite for another job for us, or hold it on consignment for us and send us the money when he sells it. There are no hidden costs on the granite.
Jim was responsive to every phone call, and cheerfully made any changes I asked for. When he brought the contract, it was very clearly stated what we were getting, what it would cost, and a schedule for start and completion. Once we signed the contract, it was 3 weeks for delivery, then start demolish on Monday, and complete the following Tuesday.
Jim's partners, Doug and Al, showed up on Monday as promised. I was so impressed with their attention to detail and perfection, their professionalism, and teamwork. They are both masters of their craft and take pride and ownership in their work. They were very diligent in minimizing the dust and mess both inside and outside our home. They went above and beyond all expectations and did things for us they didn't have to do. When they found out we were keeping a cabinet for our garage, they hung it without our asking. When they knew we needed a countertop for an old cabinet we were giving our daughter, Doug cut two pieces to fit, depending on which side would be installed next to a wall. They loaned their trailer to my brother to haul away the bulk of the old cabinets he wanted.
Doug did the electrical and installed additional lighting. He did the research for the lighting and purchased the lighting that fit our needs.
Lisa coordinated the granite and Juan and Francisco showed up to make the templates they needed to cut the stone. Again, I was very impressed with the teamwork. Once this project started, there was not an idle moment. Everyone knew what everyone else was doing and it was perfectly coordinated to comply with the time frames contained in the contract.
We are thrilled with the quality of cabinetry and granite, and the perfection in installation. All of these people were a real pleasure to work with, and we got exactly what we were told we would get, when they said we would get it, and for the price promised. They are all complete professionals, and I wish I could rate them higher than an A!