American Total Protection LLC
About us
We can monitor your working alarm for as little as 22.95 per month, mention Angie's List. We will beat all competitors pricing. We have systems for most budgets and we finance. This is real life. You need a real security company.
Business highlights
Services we offer
Residential and Commercial security and fire system sales, and alarm monitoring. Home automation, fire suppression, installation, tele entry and access control. Our systems are remotely accessable via smartphone and computer. Honeywell and First Alert Dealers, video surveilance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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Tonight, our system starting beeping due to a fault in the "long range radio". I assume this is the cellular communication for the alarm system.
I attempted to contact a technician to find out how to clear the fault and then set up service for fixing it. Unfortunately, ATP doesn't provide prompt technical assistance. After being on hold for 20 minutes with the answering service, they stated that technician wasn't answering his calls and that they would leave a message for him to call me back. I have yet to hear anything from them.
I am saving about $20 per month as compared to ADT but I know from experience that when you call ADT, the person who answers the phone is able to assist immediately and able to see the alarm faults. Granted, if the cellular communication was down, they would not be able to see my panel but at least they could help clear the faults and get a repair scheduled.
I guess you get what you pay for. I probably won't go back to ADT but I'm going to find a company that's capable of providing support when it's actually needed, not just Monday thru Friday.
10/12. Almost 24 hrs and still no one has called me back.
Licensing
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