CERTIFIED BUILDING INSPECTORS

Jeff Davis was my inspector and it was a great experience. He walked me through everything he was looking for and everything he was doing. He was clearly very knowledgeable and was able to explain everything in language that I could understand as a first-time homebuyer and was very patient with my questions, even when the questions weren't strictly part of the inspection (e.g., his thoughts on brands). I would highly recommend Jeff to anyone looking for an inspection he is qualified to perform.

It went great! Both inspectors arrived about 20 minutes early for the appointment and had already completed some outside inspection work before we arrived. They were both extremely professional and knowledgeable. They pointed out problem areas and things to keep an eye on, and showed us how to maintain our property to keep it in the best shape possible going forward. We were very pleased with their service! Jeremy and Geoff are the best!

He seemed very thorough even to crawling under the house to check whatever houses have underneath.  He was there a number of hours, took dozens of pictures, and provided a long, thorough report.

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Rick did a great job and fulfilled all my requests. Since I live out of state and this is a second home, I needed someone dependable and he did exemplary work.

It was great.  They were there when they said they would be there, they spent a couple of hours and were very thorough. They checked the electrical, plumbing, heating/AC and appliances as well as termite inspection.  I've been in the home a year and everything has been exactly as they said.

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Rick was thorough and forth coming with his thoughts on our mobile home inspection. We live in Missouri and weren't able to be at our new home under contract in Florida when he inspected it for us. He took time to call me to see if I had any concerns before he started the inspection. :) He checked everything and gave us a well laid out and detailed report on findings. The report is very thorough and covered all items that we were concerned with and also things we didn't consider at the time. I'm going to have him reinspect our home after seller gets work done on items he listed as defective. I am very thankful I was referred to Certified Building Inspectors and also for Rick's help with the purchase of our Florida home!!!  Also, the schedulers in the front office were very helpful with all my questions and made me feel comfortable with this home buying/inspection process!!

They are very nice, very professional, very upbeat.  They just melted right in, they were here.  They were very punctual, right on the spot.  I would highly recommend them.

They were fantastic.

Jack Davis was the inspector and not only was he on time, but he was early. Jack was very thorough in checking all the appliances and components that were there (hot water heater, dishwasher, oven, garbage disposal, sprinkler/irrigation system, air conditioning, pool pump, etc). He got up on the roof to actually inspect, rather than just looking from the ground level. He crawled all through the attic to check insulation, plumbing, and a/c vents.
The report was a voluminous account (24 pages with pictures!) that was completed within 3 days. Everything he had observed and spoken about with us was included in the report. He was meticulous in the details, but what I appreciated the most was his honesty. He described what were minor issues and what was major, without talking us into or out of buying the home- just giving us his professional opinion so that we were well informed to make our own decision. Be aware that if you hire a company recommended by your realtor, they have every incentive to give you a "good" report so the realtor will continue to recommend them. When you arrange for your own inspection report, the inspector's loyalty is to you- not the bank, and not the realtor who is trying to make commission. This company is not cheap, but they are professional, organized, detailed, prompt, and HONEST. This is everything we were looking for and were more than happy to pay a little extra up front to know what we could be getting ourselves into.
Overall, this is a great company and I would not hesitate to recommend them to anyone looking for a true account
 on the condition of a home.

The inspector was prompt and extremely thorough. He provided an education for her as a first time home buyer. She has used this company twice and was very pleased with both experiences.

Rick was great. When we arrived a bit early for our scheduled appointment he was already at the house looking at the leak meter for the water. He took the time to explain everything to us as he went through the house and gave us some general maintenane advice. The home inspection took about an hour and a half. The inspection report was easy to read and understand and I thought the pictures taken were excellent and pointed out the small things that were fixable around the house. I would definitely recommend Rick and CBI to anyone looking for a home inspector.
We also had the termite inspection done by Steve. He was also a pleasure to deal with though we didn't spend as much time with him as we did Rick.
Both Rick and Steve were friendly, knowledgable, and professional.

CBI inspected the house and he did not find anything major. Everything looks good on paper. We have lived in our house for a couple months now and have roofing problems. We discovered water spots on the ceiling.  The inspector did not even go to the attic, because it was difficult to get to.
My neighbor noticed my awful roof and contacted me right away about the shingles being layered the wrong way. If this guy noticed, how come a trained inspector didn't.
There were visible damage that he missed and I'm very sorry to say his approval gave us a false sense of confidence. Now I have to spend thousand to fix the roofing problem.

We were very, very pleased with them. He only charged us $100 to come back and retake the pictures and rewrite the report so I could give it to the building people. His name is Rick Hennessy. He was super professional and went out of his way to do all of this stuff again.

I contacted CBI through their online form in order to request a quote. On monday morning, when the office opened, Laura promptly called me to provide a quote. I missed her call as I was out of town with a 2 hr difference, however she left a thorough voice mail and also made sure to email me the information.That very same day, I called the office to finalize the invoice with Laura and set a time for the next day at 2:00pm. I explained to Laura that I was out of town and that my realtor would be the contact for the inspection (they also talked to my realtor directly). I double checked all the information to make sure everything was correct and was really happy with the fast service received since I was on a time crunch with the inspection period ending soon.

Next day (Tuesday), I received a call at exactly 1:58pm EST, it was James the inspector who left a voicemail explaining that he was at the property but no one was there to give him access to it. As soon as I heard this message I knew something was wrong because I knew for a fact that the seller was waiting there to give him access. Also on the voicemail there is a long pause while James tries to read the address and he fails to mentioned the last part of the address. At  2:09pm EST I called James back who didn't pick up, I left him a voicemail asking to please call me back, that there must be a mistake because there was someone at the property. I told him I was out of town and that my realtor was handling the inspection process, to please let me know if he still didn't have access. I also called my realtor who had no idea what had happened and who explained that the seller said no one showed up. James never called me back, so about 45 min later my realtor tells me that he called CBI and a man that answered the phone was extremely rude, unapologetic and claims that James, the inspector, was at the right location and that a woman came out to tell him that she didn't have time and that she was going to lunch so he left. What? Sorry but that is a lie as his recording clearly shows that he missed a part of the address and he clearly said that there was no one there.  Also there is no woman that lives in the house, the seller and the realtor are both men. They knew I was out of town so that leaves the only possibility that the inspector made a mistake and was in fact in a different property. The inspector obviously knew my name,so he did know the partic so if a woman told him to reschedule, a

Now, Im not a demanding customer at all, I understand that mistakes happen and this mistake is completely understandable because there is another townhome in the same complex with a very similar address. So similar, that the first time we got there my realtor made the same mistake. However, I cannot understand why the inspector would 1) Not pick up the phone 9 minutes into the scheduled appointment time when I called. 2) Not call the CBI office directly and double check to make sure he had the right place. 3) Not call my realtor directly who was the specified contact as I was out of town. 4) Leave for his "next" appointment in daytona when he is just a few minutes into my scheduled inspection time instead of waiting to resolve the issue. 5) Leave a voicemail on my phone claiming there is no one there and then have an excuse to say a woman told him she was leaving. 6) Not admit to his mistake and simply apologize.
 
My realtor spent the whole afternoon trying to get this issue fixed, the seller was very upset as he had taken time off to be there as well and the inspector never once called me back to explain what happened or even apologize for the situation and neither did the CBI office. I checked all the documentation again and the correct address is listed in all communications with CBI. Finally, my realtor was able to reschedule the appointment for next day (wednesday) at 10:30. The inspection was done without a problem and I checked around 8:00 pm that same day to see if the report had been posted but there was nothing yet. I know they said within 24 hrs so I didnt think it was a big deal. Thursday morning, around 9:15 I called CBI to make sure I have the right login information, Laura gave me the info again always very polite and friendly. I tried to access the report...nothing, again. I called Laura at 10:12am to ask if the report has been submitted and after a couple of minutes she informs me that James has not submitted the report yet! I understand there is still some time however, James' mistake already delayed us a whole extra day and now he hasn't even submitted the report, extremely frustrating! I would think that he would try to have that report as soon as possible to make up for his mistake but of course that must not be one of his priorities. Anyway, Laura asked me to please give them until 1:00pm. At 1:30 I called again to tell them that the report isn't there yet, and I reiterated to them that I need it ASAP as it is our last day of the inspection period. Finally at 2:10pm they email me the report  but bear in mind that no one called me to even let me know it was ready, after they knew I had been waiting for it.

I wish I could give this company a higher rating but it just doesn't deserve it. If the mistake had been made and quickly corrected, I would have still given them a solid B taking into consideration the delay. Instead they chose to argue that the inspector was at the right place and fail to acknowledge any responsibility. The only person that apologized to me was Laura, who was patient and professional.The way this inspector handled this issue was very unprofessional; Not calling back when only a few minutes had passed , not checking for the right address, not acknowledging  that it was his mistake and leaving within a couple of minutes turned this into a bigger problem than it was. If the office wants to continue to claim that he was at the right address they are free to give me a call and I will send them a copy of the voicemail where he clearly says a different address and the fact that there is no one there. Unfortunately, I cannot recommend this company.
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I want to add as a response to CBI's reply below that the other address ending in circle is NOT listed for sale and has not been listed for sale in months. In fact, a quick search would tell you that specific property was listed for rent recently. Maybe the women was thinking of selling it but it has definitely not been listed. Also I'm not sure why the inspector wouldn't ask her name as he clearly knew my name so he could realize he was not speaking to the person who scheduled the inspection to begin with and verify her name with the information provided to CBI. I did ask the office to please give me a call when the report was ready since I had been waiting for it all morning. Overall, I appreciate your apology and just to be clear my realtor, who recommended this company, did say he has never had a problem with CBI before.

Overall I was very impressed.  Jack Davis came out and was there before I was and up under the house checking the crawl space, and had been on the roof already.  He was very systematic and thorough as far as I could tell.  He didn't seem to mind my questions and answered them in an acceptable/professional manner.  Once the inspection was finished, about 2 hours, he gave me a heads up on some issues that might be issues with home owners insurance companies.
If you have out buildings and want them inspected however make sure they are included, I did not so my garages did not get inspected fully, however he did check the electrical into the garages so that is a plus for me!

This inspection was subcontracted through my home inspector for an additional $105.  David Capps showed up during the scheduled home inspection and did a thorough inspection, from roof to crawlspace and all points in between. He pointed out some small areas of concern but found no live infestation thankfully!
Mr Capps was a personable individual and willing to answer questions.

The home inspector was on time, explained what is going to happen and then walked us through his findings step by step. The final reports were well structured and of great help during the building and closing on the house.