ART CO PAINT & POOL CO

unknown

I went in to Art Co to inquire about the feasibility and cost to paint the interior of a pool my company was renovating in Maitland. They told me how to do it and that it was expensive at about $100.00 per gallon for the paint or primer. I told them I would send my contractor over to buy the paint and begin the paint process. AT NO TIME DID THEY TELL ME THAT THEY WOULD NOT REFUND MY MONEY FOR ANY EXCESS PAINT THAT WAS UNOPENED. My contractor sent over his laborer to buy the paint. They deliberately told him a ratio of primer to final paint that was higher than what was required, resulting in this worker buying three gallons more than was needed. When the painting was finished he went back to return the three unopened cans of paint that were not used. They would NOT REFUND HIS MONEY. They said they advised the $10.00 hour worker that ALL SALES WERE FINAL AND NOT RETURNABLE, STORE CREDIT ONLY, and only with an ORIGINAL RECEIPT, they don't keep track of STORE CREDITS!!! I went to the store and explained that the paint was UNOPENED, WAS PURCHSED BECASUE OF THIER RATIO ERROR and there was NO REASON FOR THEM NOT TO REFUND THE MONEY FOR THE OVER BOUGHT PAINT FROM MY CONTRACTORS WORKER. They refused and were EXTREMELY RUDE and downright NASTY to me in the bargain. I have not used them in the past because they are overpriced and only used them this time because they were convenient and I like to support mom and pop operations. They took advantage of an employee who didn't know any better and who may lose his job because of their bad business behavior. Unfortunately they GIVE MOM AND POP STORES A bad name. Go to a bigger name pool company or even a franchised chain and they will treat you fairly. My company will NEVER use Art Co. again and I would advise anyone not to patronize such a rude and underhanded operation who would take advantage of a typical construction worker.