Morgan Air Conditioning Inc

DO NOT Hire this company. They are TERRIBLE. They sent a technician (Jason Stewart - showed up wearing sandals and gym shorts) to come take a look at my AC unit. This gentleman had no CLUE what he was doing. My AC unit was not cooling. He decided to install a hard start kit and he charged me $310 for it, I went online and saw a few for $28. Ten minutes later the AC stop working. He played with some wires and left. 10 minutes later we called him again because the AC was still not working. He came back and changed the capacitor and left. 15 minutes later the AC unit stopped working again, he returned at 9pm to play with the wires again. This time he claimed I needed a new AC Compressor, he quoted me for $1,800. He took $300 deposit. The next day I got a second opinion from ARS Rescue Rooter. The first thing they did was open the furnace, 30 minutes later my AC was up and running. I called Morgan Air to explain the situation, they came back to collect their starter kit and their capacitor, however they are still refusing to give me my $610 back. Please call a different company, Morgan Air will lie and SCAM you.

The technician, Mason Aube, was prompt. He worked non-stop, making sure everything was working right. Mason fully explained what and why he was doing, the results, and how it may or may not affect your air conditioner. He was very professional and thorough. He answered all my questions in detail. I was very impressed with his quality of work and would definitely call Morgan Air again.

Great! They came at the scheduled time and discovered the problem. Fixed it right away. Great job and I would use them again !

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What a JOKE!!! This company was referred to me by a "Home Warranty" contract I have. When the repair person arrived the next day, he made a perfunctory assessment and concluded that I had three options: the first option was an over the top estimate of $3500 - $4000! ...Whoa! The second option was a NEW a/c unit of $8000. And, finally, the third option was another new unit of $10,000! The house we live in is only four years old. I do NOT need a new air conditioner! It seemed every time my wife and I talked about the repair needed, the the service rep continuously reverted the conversation to PURSHAsING a new a/c unit! This guy didn't appear to be a repair person at all--- but a SALES rep for the company! Needless to say, we got a second opinion that was quickly identified with a repair price of only $950!...It's not a pleasant experience to be be deceived by someone in your own home! A fee of $60 was given upon completion of estimate!

Great!!! Every person involved provided excellent service, was very personable, provided constant email updates confirming contacts/ apps. Would definitely recommend this company.

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They system is under warranty and they have come out with no problems to resolve any issues.

They are scam artist as they tired to scam me for $5000. Its not what I think its what I know. I need some parts for the AC but first day they said to change all the duct work. On the next day a member of the same company came to change the same part when they were not able to sell me the other things. I didn't told the new guy and I asked him to check everything the duct work, wiring and every thing. There is nothing good for this company. he checked everything through meters and said everything is in good working order. Then I showed him the written bid and said this is what your company wanted to do yesterday and you can see the blood going out of his face as they are scam artists.

They were responsive. They came when they said they would come which was this morning. The young man who came seems professional and knowledgeable. His main objective was to see if we were candidate for selling their system too. They were accurate. Overall, they were fine. I might use them again if I need service to the air conditioner. He was here for 2 hours but part of it was marketing with their time. Certainly, the cost was very reasonable for the time spent. They called at 8:30 a.m. and said that the man is on the way. He must have come from Georgia because he got here at 10:30 a.m. but that’s okay because we were expecting him sometime this morning. The technician was professional. He spoke well and he seems to know what he was talking about.

I wanted them to clean out AC ducts because I was having company that is allergic to dust. He proceeded to tell me how I really needed to have the whole system redone which would be over $1400. I said no, just clean vents, and I don't think he did a thing!!

Last Friday, they came out late in the afternoon and checked the meter. After he did that he said I had a leak and would need to pay around $600-$900 to have the leak fixed.  I told them I would talk it over with my wife and go from there.

Pulled out my filter and left it outside the unit and told my wife that it would be $150 to replace the filter.  Also tried to sell her on
replacing major components on a high end almost brand new unit saying that we had a sever mold issue.  Quoted her $700 and never cleaned anything.
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I had no filter for 4 days but luckily Caldeco came through.  Thank goodness for Caldeco.  They replaced the filter reasonably and cleaned the unit for about $100.  Go with Caldeco.
Morgan Air solicited me and I shouldn't have done work with them.  Atrocious.

Came home from work on a Friday evening to find that the a/c was blowing warm air. Called my home warranty company (First American) and they referred me to Morgan Air. They promptly called and came out the following day to check my system. After discovering a coil was the culprit, I was told that my 10 year old a/c was bad and the main duct (from the handler) was full of mold. They then proceeded to tell me that the warranty company would not cover the mold removal and since it was so bad my best choice was to replace the unit completely and they would take care of the mold and ensure it didn't return. 
Feeling overwhelmed and helpless (90+ degrees out, it was a weekend and felt I could trust the company the warranty people sent out),  I accepted their "deal". They informed me of cost savings with my electric company (my electric bill has been higher since the installation of said unit) and rebates (no further information received on this) but I have seen no signs of either. They started the replacement process and after 30+ days, the work is still not quite complete (waiting for some drywall work to be completed as well as a final inspection). It has taken multiple calls to get someone to come out to do follow up work and appointments have all been delayed (one 9 am appt actually took place at 5 pm on a Saturday - the entire day was spent waiting for someone to show up). When they say they will arrive at 10, it's more like noon or later if at all. 
I received a notice from the warranty company (after the unit was installed) that the coil was covered and called Morgan Air to ask about this. Eric informed me that I should receive a refund of $200 or so because of that. I have since sent two emails to the Morgan Air and made a phone call but still no response regarding any refund.
I feel I was completely taken advantage of by this company and that in fact, I did not need an entirely new unit. I would not recommend this company and will be contacting the home warranty company as well.

Everything turned out ok.

and

Originally, we were not able to afford the new system, however this company arranged a credit system so that we were able to purchase. We were pleased with the system, however, not very happy with them missing our appointment.

In March 2013, they came to arrange a financing plan for a new air conditioning system. Come to find out, they installed a used system that is in horrible shape. The coils are badly leaking and there is rust all over the inside. I had someone come out to clean the air duct vents and after they opened up the unit, this was noticed. The unit is only 8-9 months old, there should be no way this system should be going to fault this soon.

They are a total rip off, I have been informed that they are ripping off others as well. I am contacting every office that I possibly can to get this word out.

This is our story dealing with Morgan AC, Lutz, FL.  We learned our lesson with this company.  After we were already committed, we discovered there was a Better Business Bureau alert for Morgan AC, and their accreditation with BBB was revoked.  Their rating was D- as of 8/7/2013.  Our experience was dreadful, and while we feel we have a quality product, Morgan AC was extremely difficult to deal with, and inept at customer service.  Here is a list of some of the problems we experienced:

*We agreed to a new system, but our system was functioning.  We were told the install could start within an hour, and should be done by late afternoon.  We were also told we wouldn't have any major interruption in our AC.  This was not the case, they arrived at 4pm and worked until almost midnight.  We did not have AC most of that time.  Then the technician left 2 vents uncovered in the attic, and thus the house was hot overnight.  They returned the next day and worked 9am to 5pm.

*The lead technician had a helper during the install.  We later learned that neither was on Morgan's payroll, and one was a minor.  We had serious concerns about our homeowners liability / insurance exposure.

*They failed their own pre-inspection and the first county inspection.  It took 2 weeks to get the circuit breakers replaced, which was necessary to meet code for the new unit.  This caused us concern and we worried about a fire hazard.

*Our neighbors (2 doors down) complained to us that the technician and his helper were arguing outside our house, and using profanity.

*During installation, the technician caused $650.00 damage to our ceilings.  Morgan AC did repair the damage and pay the cost.  They did however challenge our choice of contractor, as we insisted on one that was bonded, licensed and insured.  They did eventually accept our request.

*They did not replace the concrete slab outside, and we requested a credit for that cost.  We did not receive one.

*We were told they could install through our attic opening.  However the technician insisted on installing through the AC intake duct, which caused damage, and ended up with a replacement of the vent. 

*Communication was poor, as we waited 2-3 days for responses to some of our calls.

*The whole experience was drawn out with these issues.  We signed the contract and installation occurred on 6/24 - 6/25.  The work was completed and ready for final inspection on 8-2-13.

We would NOT recommend Morgan AC to anyone. 

I felt the price was good. They had to come back three times as the system did not pass inspection. They did fix what was needed and they did finally get the job done.

Unfortunately I have had very bad experiences with another A/C company. I was very pleased  with the professionalism of the technician who came out to my home this morning.  He was very pleasant and personable, and he arrived exactly when he said he would, actually even a few minutes early. This was also a nice change from the old company. Chris explained what he was doing, and why, and he didn't try to sell me something that I didn't need. Very refreshing!