JUST PALMS

"OMG, what to address first, let's see. Oops, didn't invoice you after the job was completed. We've been there before and apparently leaving a check for $65 was a big deal, so yes it's a pain on my part to invoice someone when everyone else pays at the time of service. It's not like we're the drunk by noon tree guys. People leave cash, checks under mats all day long, they even pay with PayPal or Zelle. It's not really a big deal. You got rescheduled, it happens. Unless your the first job of the day there's no gaurentee were even going to make it. Neighbors come out and want stuff done and we're already on the neighborhood, so we do it. If someone asks for their trees to be trimmed, especially a repeat customer, once we say they are going to get done it's going to get done. If your the kind of needy customer that needs a time for us to be there then, please don't call us. We've got 12 years of customers and trim 1000's of trees a year and it's just me and my brother. One of the reasons we're so successful is the fact that we even do small jobs like 1-2 tree (s). Try calling 10 tree companies and see how many offer to come out for a small job like that! Much less even call you back. In case anyone hasn't noticed, we're coming out of the worst Winters in almost 10 years, so there's lots of Frost damage. To put it in perspective, we were as busy in February this year as we were in July last year. That's unheard of. I try to text everyone back and at least keep them informed of schedule changes and the like, I wish we could take care of every request as soon as it comes in, but unfortunately we simply cannot. How's this for service, we were driving through her neighborhood the other day, cause we do about a dozen other people on the same [Member Information Removed], and saw that there was a dangling frond that we nicked during her trim job. Rather then just keep on driving and leave it hanging, like every other tree guy would have done, we recognized that it was hanging and ugly and stopped and cut it off. Never got a thank you message. Oh yeah, one of the reasons she got bumped from the schedule was because our trailer broke and was getting repaired so several people got moved and nobody else COMPLAINED about it. So finally, she threw out the old I've got people coming and if you can't do it by Saturday then I'll find someone else. So we showed up before that time and took care of the trees and the trees looked good for the party. Thanks and good luck finding someone to trim your trees next time, cause you've got lots of lights and garden decor under them that plenty of guys are willing to wreck cause they just don't pride themselves in not damaging your property!"

"Thanks for the kind review. You definitely had some tricky trees on your property, especially the ones close to the cage and over the water!!"