Kustom US INC - Longwood FL

DISAPPOINTED - My experience with David @ Kustom US in Longwood, Fl. My insurance company provided me a few companies to choose from for a ceiling leak. I chose Kustom US because they were the first company listed, and the closest to my location. The workers were quick to respond, next day, they were informative, respectful and knowledgeable. They placed a tarp with sand bags on my home. I was very pleased. A few days later the wind blow it up, I notified them, again next day, they tied it down again, the tarp blow off 2 additional times, they came back.. Now we are at approx 30 days in, the tarp blow off again this time in PIECES, all over the yard. I called them again, then I went to Home Depot and purchased a 10mil tarp. But I was not home when they came (I thought they would replace) since the tarp was torn and all over the yard. They tied down the remainder of the torn tarp. I contacted them again, sent pictures of it all over the yard, asking if they would place the NEW one I purchased on the home? I have sent David, several texts, since July 27, 2019 and so far he has decided NOT to reply. I was informed by one of the workers that the tarp is only guaranteed for 30 days.. Now they charged Exactly $1313.86 to installed this 5 mil tarp, that I had to pick it up from my yard in pieces to trash it. I’m trying to add pictures here. I do not recommend this company, because communication is important to me.. I’m also informing my insurance company they should be removed from their list.