JJAM CONSTRUCTION, INC.

The problem with this company is they don’t honor their warranty. If you read the A reviews they are usually for the initial work the F reviews are because they don’t ever come back once they get your money. I filed a complaint with the BBB ( you can go to BBB website put in JJAM construction and read the complaints) this company said they would come back and fix my gutters but never showed up. They also say they have BBB accreditation but that was revoked due to many unresolved issues. Stay away from this company!! If they do decide to come and honor their warranty and fix my gutters I will update.

I would never hire this company for anything. Took 3 weeks from start to finish on my roof replacement. One problem after another, glad the nightmare is finally over.

Excellent!

Would have gave it a much better rating except.. It's takes them a while to get to you but when they do. They do a really nice job. And here is where the real exception comes It was a little of level at one end.. water was gathering a little over an inch and settled there. Now this is a easy fix. I am a hands on guy. But the fact is like everything else once you tinkle with it all warranties are voided. I called them twice and was told when they're in the near or around my location they will correct the problem. They never showed up. I gave up waiting for a response and so I guess I'll have to adjust it my self. Like I said simple fix , but I feel if you hire someone to do a job. The job should be 100% satisfactory. That's why only I gave them the Ratings I gave. And would not recommend to a friend or family do to the fact,, if it would happen to them I would feel bad for recommending.

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It did not go well. I am sorry for the negative review. The price was right but the service was not.

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I contacted probably 6 different companies to get quotes. JJam was the most informative and  polite company , and they always responded in a timely manner.  The job was done when they said, and the workers were very friendly and neat in all of their work as well as their cleanup.  I am so pleased that I recommended them to my neighbor who also had them out and was very happy with their work. 

 I have been in sales for over 30 years and I can't say enough good things about this company. Thank you JJam for being one of those rare, honest and reliable companies that actually cares about customer service!

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The project went well. Randy came out to estimate the job. We went over all the details. The installation crew did top-notch work. There was a misunderstanding about where one downspout was supposed to be, but the company resolved this without difficulty.

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I phoned three providers based on Angie's List reviews.  JJam won the job due to their pricing, and the confidence their quote writer instilled in me.  Randy was very prompt and thorough in his assessment of our needs.  He wrote the quote and explained each step in about an hour.
I called the next day to accept the quote, and schedule the work.  I was told to fax in my acceptance, and they would get back to me with an approx. installation date.  Luckily, I work from a home office and have a fax machine.  Their initial estimate was three weeks out.  I then heard nothing for two weeks.  Groywing concerned that they had not received my fax, I called.  The woman with whom I spoke said they would be out on the 30th.  A week later, she called to say that they would be there at 9:00.
 On the 30th, the workers showed at 10 am, and parked their truck in the street blocking our driveway, and, incidentally, our trash pick up.  I waited for around a half an hour for some one to come to the door to greet me, confirm the job, and ask me where they could set up.  When no one came, I took matters into my own hands, and walked out to greet them-And move the trashcan in order that it could be emptied.  I saw no one around, but I did see that the workers had set up in the street, and had placed most of their materials in the neighbor's lawn.  Seeing no one, I moved the trashcan, and went back in to go back to work.
After about another half hour, I was alerted to the blaring of a horn from the trash truck, as they were trying to summon some one to move the truck and tools from the street in order that they could navigate it.  It was then that I was first introduced to the workmen. They were friendly, but not confidence inspiring as the first thing he said is that he had a, "Rough idea" of what was supposed to happen. I chatted with them clearing up their questions, found a plug in order that they could power the saw, then came back in to work.
Soon, I received a phone call from the office stating I would have to pay more than was quoted, as the person who quoted the job failed to recognize that we had a solar pool heater whose pipes would need to be moved.  I was taken by surprise, frankly.  The woman apologized, but said there was nothing she could do.  Here's where my confusion and shock came into play:  She said that it would be more expensive, but she couldn't say how much until the job was done.  She did offer to have them just not do that section, which would require another down spout, but she wouldn't make us pay for that...Two poor options.
Never having been quoted a price for a job, then told it could not be honored, I balked a bit.  Finally, after two conversations, I explained that I was sorry, however the job had been offered for a price.  I had accepted that price they had given me.  Much like me saying I would pay them their price then telling them when they got here that I would pay them less, but I didn't know how much less until the job was done, their proposals were unacceptable.  I did not hide the solar heater or its components, and the person who quoted the job should have worked it into his quotation.  She put me on hold, then said that they would take care of it.   Thinking the matter was settled, I worried no more about it.
Until after they left.  Their fix to the situation, which I was told was extending the pipes around the gutters, was to simply wedge the gutters under the pipes.  This caused the verticals pipes from the pump to the roof to be separated from the wall of the house by about 6-8 inches.  Not only does this look ridiculous, it shows a general lack of pride in the finish quality of their work.  I wish I could attach pictures to illustrate.
I am disappointed, and cannot recommend JJam due to their lack of customer focus (Calling a customer and trying to extort more money for a proper job while on the jobsite), and lack of concern for the proper solution to an issue.  I paid them to be done with them.  I now get to look forward to paying some one else to fix a problem they created when the pipes they bent to save themselves money break from the stress.

Very professional but took a while to schedule and complete from time of purchase to installation

In my opinion it went very well.  I scheduled the installation weeks before the actual work was performed.  JJAM's office staff was very professional and accommodating.  The two gentlemen that installed the gutters were on time and completed the installation without any issues.  One gentleman discussed the installation with me before actually starting the job. He was making sure he completely understood the task because some down spouts were different colors than the actual gutters.  After that, the installation started and was completed in a few hours.  Just in time for one of Orlando's thunderstorms.  So far I am very pleased with the job.

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It took a bit for them to get someone out to give the estimate but well worth the wait. The installers were professional, courteous and checked in periodically during the install to make sure I was pleased with the gutters. There was a tricky area near the front entry door that had to be custom and they did a nice job. I would recommend them to anyone who is interested in seamless gutters.