CLOSET FACTORY

On time and job well done.

Yuli did a great job listening to what I wanted and needed to store. She maximized the design to utilize all the space and now I have extra room for future items. Installation was great and I have had no issues. Yuli even came by during the installation to see how it was going which I didn't expect but did appreciate.

They were expensive. They were detailed for the work they did.

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This project went very well. The design process took quite a bit of time and effort, but the designer (Jennifer) was patient, thorough, and helpful. The installation part went well too. There was one slight disconnect having to do with baseboards but that was quickly and satisfactorily resolved by one of the owners. The Closet Factory is top-notch.

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Net net, this is a reasonably competent provider of services within a limited range:  We are happy with the fit and finish of the garage and pantry solutions but only because they are behind the closed doors of the garage and pantry.  The higher finish required for a living area installation appears to be beyond their capability in normal commercial practice (though they have some "display" installations that will take your breath away).
The good:  We have some large well built cabinets in our garages that provide capacious covered storage.  The build includes some really innovative integrated extruded handles that are some 10 feet in length (more about that later).  We expect them to be servicable for many years.  The pantry solution is simple and functional.  We replaced a custom set of cherrywood shelves with a less expensive white melamine solution from Clost Factory - we like the new ones a lot better because the dimensions are better than what they replaced.
The bad:  1.  Timeliness:  The installation of our products was well outside the commitment made at time of sale, in part because critical components were not available to the company (they sold what they did not have).  They missed the initial delivery date because they did not make timely manufacture of our cabinets.  They attempted to substitute a redesigned "split door and handle" solution to fulfill the order.  They ultimately substituted a foreign manufacturer's extruded handle to meet the original design spec (if not the handle as quoted).  Because they missed installation dates that impacted other contractors, our entire project was pushed back months (only completing in May from a scheduled from committed March and April completion dates).  Our other contractors were better able to reschedule around Closet Factory's problems than Closet Factory was:  We got pushed to the end of the line when they missed their original window.
2.  Quality:  While the garage and pantry installs are satisfactory, the higher finish game room installation we sought was unacceptable.  Materials of construction - particularly the Wilsonart solid surface - were not up to expectation in appearance.  The seller, Martha Cohen, sold the solution by presenting a high finish job completed at an estate off Ponte Vedra Boulevard.  From the chips and gaps in the Wilsonart surface to the clumsy fit of the actual cabinetry, this was below par versus comparably priced offerings from local cabinet companies.  We rejected it (although we paid the full price for the install, honoring our contract).
3.  The salesman:  Martha Cohen represents Closet Factory in our market.  In the course of making her sale to us, she also sold an us a flooring solution from a company called Advanced Coating Technologies of Orlando, FL (it is unclear if they are affiliated with the operator of the Closet Factory (franchise) in Longwood).  While the flooring proved to be a pretty high quality finish (and the installer stood behind and corrected some installation defects), the sales technique of Cohen up-selling us is dubious.  In the course of discussing our project she learned we were planning the installation with another local contracor (one of our neighbors it turns out).  She confided that we could not proceed with our chosen contractor because his firm was embroiled in numerous lawsuits throughout Jacksonville for quality and performance issues (not checked until after the fact, and not true either. Shame on Cohen for the representation, shame on us for taking her at her word).
4.  Angie's List:  We found this contractor on Angie's List.  We found the contractor's performance completely out of line with the expectation created by the reviews on the site.  And we weren't offered an Angie's List discount (forget about a customer price adjustment for uninstalled lighting and other off the shelf items not delivered).  Look elsewhere.

The installer was professional; took care to protect the elevator coming up. Installation was "perfection".

It was very efficiently done.   Clean up was well done.  Showed up on time.  Looks professional.

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Roxanne was our salesperson at Closet Factory.  We enjoyed working with her.  She was very professional and explained every detail.  The quality of the closet system is outstanding.  We didn't think there was anyway we would be able to get everything we wanted in our closet and we actually have some areas that aren't being used - which is a great surprise.  
The garage cabinets are perfect and the quality is great.  The epoxy floor looks wonderful.  We went with a gray/white/black combination on the floor and black/gray cabinets.  We did have to have the garage floor resealed again because several areas were missed on the initial application.  However, they came out promptly and fixed the problem.  We believe you really find out what kind of company you are working with when problems are promptly addressed and corrected.
We wouldn't hesitate to use this company again and would certainly want Roxanne to be our salesperson.

There was quite a delay between the ordering and installing dates.  Aprox 2 months.  Other than that, a professional job.  Love the closet now, wish I had don't this years ago.

I will give them F all the way. That place is terrible. I will never recommend and do business with them again. Their workmanship is the crappiest, when you tell them try to give the correct stuff. I am so upset with my wife for even allowing them in my house. I can say, if there is a negative F, I will give them. It is actually terrible. Their workmanship is actually the worst. I do not know how they got an A rating on Angie’s list. I cannot believe that they only came to my house and did the shitty and terrible work and quality. They must come back to my house. I refuse to pay the final payment to get them to come back. And still did not fix it right. I did not hear from them again. Never quick to give them to come back and finish or correct anything. The last time was August this year. The price was high but the quality of work they provided and the actual product is not worth the money to pay.

The plans were drawn up.  I met with the designer and the worked commenced with me out of town.  When I moved in all was ready for my clothes to be hung and put in drawers.  I needed some additional work which was done after I arrived.  Some glitches with this work but handled efficiently.

This company is great.  Martha, the designer, comes in to draw the plans.  She spends as much time as needed and never seemed rushed.  She has a great ability to take what you are saying and convert it to a design.  Our installer was Jaime and he was  awesome.  He did both our project, was very professional and courteous and timely.  I gave this company an A for price, but in all honesty, we did not even compare with other companies so I do not know how their price compares.  But it was in our budget and we liked what we saw.

The installer show up on time and explained to me what he was going to do and  how long will it take to performed his job.
Then he  went into every detail to my expectation. After an hour or so  the Connie the sales represantive show up at my house to see how everything were going.
She explained everything to me. At the end of the installation I could not believe how beautiful everything look.
Then I proceed to put everything in the closet.  To my surprise, everything fit and I still have more room to fill.
It is not cheap but It is all worth it. I am glad I have decided to do.the job..
Good Job Closet Factory..

the designer was very informative and provided a clear copy of her design. The installer worked quickly and neatly. I pleased with both the designer and the installer. I am very pleased with the finished system. I would recommend this company.

It was easy she gave us a date and we demo'ed the closet ourselves, then we painted the wall and added wood floors in one weekend to be ready for them to come in and add the closets.  It was in and done in 1 day .The hanging area our top and bottom racks in a mahagony case with nice chrome bars. I have to but more clothes just to fill it up. LOL. We both had valet bars installed. A littl  bar that you pull out to hang your clothes on when packing or just to have your clothes ready for the next day it really handy.  We had one minor problem both walk in closets are the same size. My husband had his designed one way I had mine design another way( more shoe room of course). We were not home for the insulation my daugheter was and he did not ask her with closet was whose so in the end we had to switch sides. But it works out great that way now so easy peasy. So if you are stuck on where you want to be make sure you mark who's is who's.  So do all your own demo. If they do it was advised they would rough spackel the walls and be done. So if you want to paint and do new floors do it all before because all the racks are in a case so you dont want to be hitting it and marking it up. And make sure you evertyhing you can to make your closets more functional I love my closet now. The way it is designed I gained more space.

I had three different companies bid for my custom closet. Closet Factory was the most expensive on the same design, however they did meet and beat thier competition by $100. I worked with Chris from start to finish and it was a great experience. She was not pushy or annoying like every other company I dealt with when getting proposals. She even let me tour a house that was getting several closets installed so I can speak to the owner and see the work myself. After I saw the work, I signed because it was perfect. On the day of installation they arrived on time and took two days to do the work. The installer was EXCELLENT. He did not take any shortcuts and really spent his time to make sure it was exceptional, and it was. He cleaned up all his work and left without a trace. The finished product is amazing and everyone that sees it is blown away.

I personally interviewed 6 companies. I called a 7th, but I couldn't get them to come and give a proposal. They all gave me written proposals and drawings. I chose Closet Factory because the man who came was professional. He returned my calls, he set up an appointment, arrived on time, listened to what I needed for the area, took his measurements, and set up the next appointment to go over what he was going to propose financially as well as what he was physically planning for the room. He showed up for that appointment, even called the day before to confirm he was coming the next day, showed up on time, and he brought drawings as well as what was involved financially. None of the other companies. I either had to chase them to get an appointment and one guy even took measurements and called the next week asking if I had made a decision. I apologized saying I hadn't checked my email and asked if he had sent a proposal. He had never sent a proposal. Closet Factory was the not the cheapest, but they were not the most expensive either. They were the one I felt I could count on if there was a problem in the future. Or if I needed something else done, more done, or another room done. He was professional where none of the other closet companies were. One even had a teenager answering the phones in the summer and she never passed on my information. Totally unprofessional. From the first moment I called to the end. Every step was professional. This gentlemen was a professional every step of the way. The area is fantastic, better than I had imagined. It really was better than I had imagined.

Smoothly.

I thought that the designer was excellent and the installers were terrific and they had many options to choose from. We were very pleased.

They did a great job. The price was relatively reasonable after comparing with others. They have a guarantee on workmanship and materials. They were not inexpensive but they were reasonable. If I wanted to add more closets, I would use them again in the future.