Classic Fence Inc

My initial contact for a quote with Jason went very well, and I trusted that Classic Fence would do a good job because of our meeting. However, my fence is already leaning. The installers failed to put any concrete around the posts and every post is loose and wobbling. Many of the boards have cracks in them and there are nails sticking out of most of the boards. Apparently the installers missed their target. We spent $2,800 for 78 feet of boards with nails sticking out, loose boards coming off, posts wiggling and the entire fence leaning.

The previous owners of our home had a white vinyl fence installed in 2016. We noticed the white slats were falling in multiple areas around the house, so I called Classic Fence, because they did the install. They would not back their work and come and fix the problems. I just tried calling them again, because the gate is leaning and you have to get up under the gate with your body weight, push up and try to push it over to the right to get it into the locking position, because the gate is leaning to the left. There is a much larger gap at the bottom right of the gate than at the top. We have two large dogs and have to make sure they do not get loose in the neighborhood. We are now keeping the gate closed by putting a brick at the bottom. I have tried calling several times, but no one will answer the phones, and no way to leave a message. We will now have to pay another company to come out and fix this companies poor workmanship. STAY AWAY FROM THIS COMPANY!!!

Critical: Professionalism, Quality, Responsiveness I am a business owner and I NEVER trash someone's business online. I've waited long enough to tell everyone the truth about this company. **This is my formal notice to Classic Fence of Longwood.** YOU HAVE 60 DAYS and a right to cure or I will be filing a lawsuit in court for poor workmanship. Furthermore, if something happens to my animals as a result of your poor workmanship, I will file an additional lawsuit. 2 years ago my neighbor and I hired Classic Fence to install our shared fence. When they submitted the proposal, I asked if they were sure the panels would be able to handle the hills and elevation changes in our back yard. Because I was told by another company it required board on board installation. They told me, "we do this all the time and we know what we are doing". The fence cost us over $2000 for just the back section. When the install was complete, we had a ridiculous amount of space under our fence line in multiple locations. UP TO 5 1/2" GAPS. My neighbors have a little dog and I have a pitbull. They absolutely hate each other and bark at each other any chance they get. Fencing is for the safety of our animals. We currently have pavers trying to block our animals from getting to each other. I called the company multiple times to have them come fix the problems from the bad install. Once I was told, "some gaps are allowed by permitting departments" and the other I was told "we are not in the business of moving soil to fix the voids under the fence". I told them that was not was I was assured of BEFORE they installed. I asked to speak to the owner. He never called back. I called TWO MORE TIMES and gave this company ample opportunities to remedy their poor work. And just in case, I called again today. We installed our gates and side fences by ourselves, pulled permits and did a better job than this company did. Code requires a MAX of 2" from the ground. Fast forward to this week, one of the posts is leaning. My boyfriend went out to see what can be done and found that one of the posts is barely in the ground. The installer put it on top of old tree roots so it's barely in the ground. Carolyn Dickinson 407-466-7605

Paid for a new quality fence at longwood location and was delievered used, broken, rotten, smushy, rusty nails, falling apart reject fence that looks like firewood. Manager Jimmy was so rude, disrespectful, very unprofessional. He is very demeaning towards women. He made me feel very uncomfortable and afraid. Lowes has better quality for far less money and 10x better customer service and workmanship. Stay away from classic fence in longwood. They are a crooked scamming company. Runnnn

Not the best experience. Spouse went by to sign contract, no one could find it or knew nothing about the job install on 11/28. Finally straightened that out. Appt time was 9-9:30 am 11/28. By 10:30, no one had shown up. Spouse called shop, where are they? Was informed they had to finish a job from day before. When are they coming? I don't know. Asked them to call and find out when they were arriving. Finally showed up about 11:15. Did not bring all stuff with them. Stood around, talked and smoked cigarettes. Then by 5 pm, rushed through balance of job so they could get out of there. Did not want to take all the old fence, which the contract stated they would remove all old fencing. Spouse had to help them load it up. Fence goes up hill in spots, and some spots there are curves rather than straight lines. Will address issue with owner. Certainly not the best job nor the best experience.

unknown

My initial contact was great.  The company representative was very responsive.  I performed a measurement myself.  A sales rep came out on the agreed upon date and time and confirmed my measurements.  He informed me that they would have to order the materials and have a welder make a gate for me.  I had no problem with this.  Installation day came.  They brought all of the materials.  The materials looked good for the most part but some of the parts were definitely not new e.g. scratches, small dents, not a big deal for me.  They installed the initial posts.  I noticed straight away the gate was in the wrong position in which I informed the installer.  He corrected this, no problem.  They came in the afternoon and as the install continued they had to run out and retrieve additional parts.  They finally finished up just before dusk.  I glanced out the back window and things looked ok and they left.  
The next day I noticed that one of the sections had a 5 inch gap underneath.  I did not notice this the day before since it was getting dark.  I called and left a message for the sales rep as well as sending an email.  The fix would require shortening one of the posts.  A few days went by with no reply.  I was a bit surprised since the sales rep was usually very responsive.  After another day or two I called again this time waiting on the phone until the sales rep came online.  He seemed very aggravated with my call scolding me for not telling the installers prior to leaving.  I told him about not noticing the issue until the next day.  He told me he was going to talk to his installers and call me back.  It's been a month and I have not received a call.  I ended up fixing the problem myself.  
With this experience I would not recommend this company.  If you are a perfectionist e.g. you want everything perfectly straight, defect free materials, and attention to detail, I would probably look elsewhere.  

unknown

Representative was supposed to come at 11:00-11:30. When he did not show at 11:50, called company. Was told that he was with a customer. Called back at 12:50, was told he was still with customer. He, or anybody with company never called me to say he would be late, reschedule, or if somebody else could come out. Told them forget it  and I would go somewhere else.

They arrived on time, worked all day, worked all day, were very professional, completed on time, and removed the old fence. We would definitely recommend them.

They did a fantastic job. They were great. We would absolutely recommend them. They were done early in the day and it was perfect. We were really happy with them. We would use them again.

IUnfortunately, the fence wobbles when pushed with just one finger!   When I push on one end of the fence with one finger, the entire line of fence is sent into into a waving motion.   I asked that the company not complete the remainder of the fence until the vinyl part was correctly installed.  I asked that the company re install the post to correct the wobbling./waving.   

Initially, the owner never contacted me.  I left a message on voice mail and sent emails to George Tyll, their representative.   Instead, he sent a couple of installers in mid January.    My husband and I were told that this is the way all of their fences are.  However, they did add additional cement to three posts.  This did not solve the problem.    

On February 6, 2012,  George Tyll sent me an email with another proposal made by the owner, Jim Serafine.   Classic Fence proposed to to come out Wednesday (Feb 8) to pour about four feet of wet cement into each post.  This would cover three feet in the ground and a foot out of the ground.  They would mix the cement in a wheel barrow and use a funnel!  I told them to wait.  I needed time to research the issue.

On Monday, Feb 13, 2012, I spoke with Elite Vinyl Products, Inc--the manufacturer of the fence that Classic installed in our yard. The representative said that NOTHING should be poured into the posts because that could break the posts.  

After looking on Angie?s List and in the monthly magazine, I found Parmont Fencing ---one of most highly rated fence companies in the area on Angie?s List.   At my request, Paramont Fencing inspected the fence on Thursday afternoon February 9.  Paramont said that the fence does indeed wooble too much.  Paramont Fencing said that adding the cement in the hollowed out posts will not solve the problem---and would cause problems for the posts.  Also, he said the fence was out of line. 

On Tuesday, February 14, 2012, Jim Serafine (the owner of Classic) and George Tyll viewed the fence.  Jim said that the wobbling was not a problem.  He said all of their fences wobble like ours.  He denied proposing that he funnel 4 feet of cement into each of the posts.  We told him that this proposal was in email.  Also, he said that all the Better Business Bureau required is that he come out and make an effort.    

Since the fence wobbles and is not any use to us, we asked Jim Serafine to remove the fence and refund our $4,100 deposit.  JimSerafine told us (on Feb 14th) it was not that easy because he had a lot of costs wrapped up in this fence.  Jim Serafine said he had ordered the fence especially for our job.  He said that we were responsible for all of his costs.  However, we did not purchase the fence.  We purchased an installation of a fence.  We asked Classic to professionally install a fence on our property.  Implicit in our agreement was that the fence would be installed correctly.  We are not responsible for any materials that Classic Fence ordered and used.  The materials that they have left on our property belong to Classic Fence.  We have not accepted their installation of the fence.  Therefore, we have not accepted delivery of any materials Classic Fence chose to use. 

We want Classic Fence to remove their vinyl fence from our property and refund the $4,100 deposit.  It is apparent to us that either Classic Fence does not know how to install the fence or Classic does not have our best interest at heart.