Over the course of a week, I spoke with Charles in Orlando about my upcoming move. He seemed incredibly personable on the phone, so I decided to go with them. I am beginning to wish I didn't. When we booked the move, Charles told me that we would start my move between 10am - noon. He even told me that the movers would show up closer to the 10am side of the window because it was a slower day. I showed up at the house early that morning to get everything I could staged and ready for the movers. Charles calls me about 10:30am and tells me that the movers are at another move and my new window is now noon - 2pm. Around 2pm, I call back and Charles says the movers aren't finished with the 1 bedroom apartment yet. Then it's 3:30pm, and I start calling because I'm ready to cancel the move and get a UHaul and try to do it myself. I am a disabled vet and am willing to try to move a 5bedroom house myself because I feel like I could have it done by the time the movers even showed up. As I'm calling at 3:30pm, Charles stops answering my calls. In fact - To this day, I haven't had Charles answer the phone, call me back, or respond to my emails. The movers finally showed up just before 4pm, to START a 5 bedroom house move. When I talked to Charles on the phone to set this move up, I even upsold myself and asked to have another mover help because I knew we had a lot of stuff. I was weary because I wasn't sure that all of our items would fit on the truck and Charles over and over insisted that everything would fit and even went as far as to say, "This is the biggest truck you can drive before you need a CDL, We'll make it fit". So, the movers start moving our things and pack the truck to the ceiling - Come to find out, it doesn't all fit. We had an entire garage that was left at the house, the kitchen table, the master bedroom's furniture... At this point, it took 4 hours to get the truck loaded and we head to the new house. The guys are already tired. It's 8pm, they've been working since 6am. They are apparently become less and less careful with our belongings. Our coffee table was taken off a 4 wheel dolly, stood on its side, then swiveled to fit into the doorway, while scratching the face on the concrete. Our playroom shelves, are so wobbly, that we can't even put them up anymore because they'll just fall right down. Our dining room table, that was noted was probably the most important piece of furniture in the house, was walked right into the corner of the drywall, leaving a nice dent. The gymnastics beam was placed on top of everything in the truck, which then scratched and ripped the fabric on the roof, down the entire beam. These are the things we have found so far, but they will make sure to make you sign a release as soon as you want that clock punched stating no damages were caused from the move. This company is money hungry. They don't care about you and they don't care about your belongings. Just because you found a Groupon for them, doesn't mean that's what the cost will be. If you are looking to do a large move, 3 br house or more, this is not the company for you. You will end up spending over a grand like I did, and half of your stuff will be at the original home. Charles, when you read this, just know I don't want anything from you, but if I can help someone overlook your company and not fall for your lies over the phone, I'll be happy. You're a cheat and based on the reviews I see on this page, it doesn't seem like too many others are happy with you or your company either. TLDR; The movers will show up 5-6 hours late. You will pay FAR more than you expected. Your belongings will be trashed. Charles will simply laugh at your emails while he counts your money. Find another moving company, you'll be glad you did.