WILLETT PUMPS & SPRINKLERS

Fixed problem

Fortunately, Willett Pumps replied to my email right away. They called and said they were a half an hour away. When they got here, they looked at what I wanted done, gave me what I thought was a fair price, and started the job then. They were professional, fair, and checked everything before they left. I will be using them in the future for all my sprinkler needs!

After repairs were performed the system began malfunctioning again. When I called the owner told me that they stand by their work for one year. However when they arrived he informed me that that wasn't true and that they would charge me money to fix it again. The owner was very rude, offensive, and unprofessional when I disputed the facts.

It went very well. They finished in less time than I expected them to. They also raked the bed to put the mulch back and even replanted the plants they had to relocate. You couldn't tell some serious irrigation work had even been done. We've been using Willet's for over three years and we always know that we'll be getting outstanding service at a fair price. You can also count on Willet's to be there on time and to keep you updated as the work progresses .

Contracted with Willett to replace my old irrigation pump which had lost pressure. They replaced the pump but system still didn't work. They told the well was fouled by oak tree roots. They came out two weeks later to dig a new well. Willett told me 3 times how busy they were. They dug the new well without knowing where the electrical lines were buried. The utility marker guys didn't come out until the day after. They dug the well quite a ways away from the pump to avoid cutting anything. When they finished they showed me that water was flowing. I asked Willett if their work was guaranteed. He gave me a spiel about how they had been in business for decades, which isn't an answer. I turned the pump on 5 minutes after they left and got no water. I called them immediately and they came back. They showed me how to prime the pump using the city water hose and suction. They told me it was air in the line and it would resolve itself. It never has. Using the pump always requires 15 minutes of priming. It wastes 10 gallons of city water and is very inconvenient. An elderly or disabled person couldn't do it. They have ignored all of my phone calls to come and fix it. A simple job done poorly.

They came to my home and looked at the problem and was fixed in 45 minutes.

He was fast and effective

Everything went uneventfully. On time and for the quoted price. Couldn't be happier. Would call them for any additional work, no doubt.

Excellent! We interviewed several different providers. Willett was the only one who offered to look at our existing pump and refurbish, rather than replace it. Entire crew came out and efficiently dug wells and installed sprinkler system. Working great.

 I've used Willet Pumps and Sprinklers since we moved in tour house in the spring of 2014 .  Whenever they've done work for us they have always been punctual, professional and a pleasure to work.  The job in May was no exception.  They had to re-schedule because of mi-communication on our part but they worked us in the next day.  They completed the work on time, checked to make sure the entire system was working correctly, and cleaned up  the mess.  They're always willing to work with you and if you need to talk with them they always. return your call in a timely manner.  Overall, Willet Sprinklers is a company that you can depend on  to do a good job at a good price
 

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They were nice gentlemen and were on time. The issue I have is when a company comes to your home to perform a service I feel that they should clean up after themselves. They left pieces of pipe and the cement rings that went around my sprinklers just laying around. I walked around to look after they had left and saw stuff on the ground. Also one of the men tracked dirt in my house and didn't even bother trying to shake it off the little carpet near my door. the work was fine, it's the clean up afterwards that I had an issue with.

I have been taking care of my own system for the past 25 years, but there was a major leak that shut down an entire zone. When I dug it up, it seemed beyond my ability. I also had a sprinkler head blown out at the base of my vibernum hedge that I had let alone for quite some time. I knew it was going to be deep, a tangle of roots, and a very tough repair for me, so I blew it off for months. I searched Angie's List and found Ken Willett. The one review that impressed me the most was the one from a widow whose husband had relied on Willett's, and she stuck with them, and has been very satisfied for over fifteen years. I gave Ken a call, and he scheduled me for two working days out.
He came ahead of the scheduled time after calling to see if that was OK. He and Richard made fairly short work of the "difficult" repair and turned to the other blown out sprinkler. It turned out to be one major feeder line and the sprinkler line as well. There was digging, and mud, and crawling around in water that flooded out when the original break turned out to not be the only one. Basically, MY worst nightmare of a repair! Ken and Richard, however, were undaunted. They applied all their talents and expertise, shrugged off the nastiness of the mess they were working in, and effected the repair. What a great feeling to have that finally taken care of!
Now, the moment of truth.... Ken presented the bill, and I was frankly pretty shocked at how small it was considering all they had been through. To all you do-it your-selfers out there, (and everyone else) you don't need to put off the tough sprinkler jobs you're uncertain of with Ken Willett and Richard on call. Their help comes pretty darn cheap considering all the peace of mind it buys. These guys are top shelf!

He showed up on-time and called ahead; which was great.  Once he got there he diagnosed the problem as a blown fuse, but did not have the fuse to repair it and was going to charge me extra to get the $3 fuse from Earl's and install it.  I ended up paying him $55 for a 5 minute job and when I replaced the fuse I heard an awful mechanical sound from my pump.  I have tried calling him twice to get him to come back out and nothing.  So problem not solved, money taken, and no response back to my invitation to come fix the pump.

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They were punctual, efficient, worked very quickly and had me back to work in no time!

unknown

Setting up appointment was easy, arrived promptly at designated time, diagnosed the problem with non-working sprinkler zone and evaluated other zones for repairs and adjustments.

unknown

All business; however the problem started when the pump was installed. We called and they ignored us until it died and we had to pay to get it repaired. Date is approximate.

unknown

They were great. They came. They got me right up. The price was so good. I was very pleased with them. I was really nervous about the price because they just replaced a part on the pump and it was awesome. The two guys that came were great. They had given me a time frame from like 11 to 12 and I think they came at 10. So, they were an hour or two early.  

unknown

I called Willet at 8:30am on 10/14/14 and explained that our sprinkler system was not working at all. They set up an appointment for the very next morning (10/15) at 8:30am and showed up right on time. They quickly assessed the issue, left to get the right parts for replacement and returned within 30 minutes to begin their work. They were finished within another 15 minutes or so and continued to run the system through each zone to be sure everything worked properly. They detected that three of the rotors were not rotating properly to give us 100% coverage of the lawn, and replaced the three rotors quickly. The job was done and I was off to work by 9:30. They were professional, informative, courteous and efficient. The next time something goes wrong with our system I know who to call.