Sunsation Pools & Spas Inc
About us
Additional address: PO Box 5163 Largo, FL 33779. Additional services: brick pavers & coping, travertine, marble decking, patios & driveways, pool enclosures, outdoor kitchens, waterfall & water features, leak detection, pool heating, cooling, automation systems, salt chlorination systems, design consultation, pool equipment repair, pumps, filters & skimmers. **New Pool Work is to be limited to Pinellas County**
Business highlights
Services we offer
& pebble finishes, New pool & spa construction, kool decking, new equipment, paver driveways, pavers and travertine, pool resurfacing, quartz, remodeling, spa additions, textured acrylic decking, null
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 1% |
"We are happy to hear she liked the remodel. It did take longer because there were 4 addendums to the original contract and 1 of them required waiting for more pavers which is why there was a week with only 1 day worked."
"Back in October we had an 8-10 week backlog. We told the customer they would be started the week of 12/19/17 and left a message the day before we started. The pool water was drained out into the storm drains. We prepped and surfaced the pool. The owner of Sunsation Pools went to the home after completion to inspect the job and start up the equipment. After making sure the customer was satisfied with the job, he collected the final payment. The customer never notified us of any issues or concerns. Staining will occur if a pool is not properly maintained."
"When this contract was signed we were running over 12 weeks to start. The beginning of March would have made it 5 weeks which was never promised. The four jets that we promised, free of charge, were non-standard and had to be special ordered. We informed Mr. [Member Name Removed] that we were at the mercy of the manufacturer for the delivery. As soon as the jets came in they were installed. Most importantly we are happy that Mr [Member Name Removed] is satisfied with the quality of our work."
would occur and answered any questions we had.
Josephine, the associate, at the office kept us informed
of the various timelines, and the technicians performing
their services did them diligently and with courtesy. We
were well satisfied with the complete transaction and
have no hesitancy in recommending them to others for
this type of work to be performed.
Two gripes: when the pool was drained lots of chlorinated water leaked into my back yard, killing what little grass was there; it will probably grow back, but I felt the draining should have been done more carefully. Also, Lawrence, the guy who came to finalize the job and collect the balance of my payment did not clearly explain how to brush the sides and floor of the pool in order to protect the new finish. In fact, the need for this follow-up treatment by the pool owner should have been explained to me before the resurfacing began--I knew nothing about it, and what if I had had to be out of town during period just after the work was done?! This could have been a serious problem. Lawrence did not correctly explain what equipment to use to scrub the walls (we had to figure this out ourselves then go in search of the correct type of brush). In addition, when I phoned him for guidance and left a voice message, he never even bothered to return my call, although during our meeting he had gone on at great length about how important it was to him to be accessible and responsive. That kind of behavior leaves a bad taste.
We received estimates from three companies that were highly rated on Angie's List to install pavers on our existing pool deck and lanai. All three companies provided prompt, competitive and thorough estimates, answered all our questions, and were very professional and courteous. That said, Sunsation Pools & Spas was the only one that provided a packet of information that included paver, tile and coping brochures, a copy of their business license and certificate of liability insurance, a list of residential customer references, Angie's List customer reviews and copies of Angie's List Super Service Awards, BBB report, and a written estimate. We spent several months deciding whether or not to proceed with the project and which company to hire. What finally sold us on Sunsation Pools & Spas was a visit to their office in Largo where we discussed our project with Josephine, reviewed photos of other jobs they had done, and looked at samples of coping and pavers. She played a big part in our decision to use Sunsation Pool & Spas. We wanted to have the job done in late fall, so Josephine said she would call us as soon as a date opened up. As promised she called and we settled on a start date. The week before the job was scheduled to start she called to say that the pavers would be delivered to our house that Friday and to find out exactly where we wanted them placed. She also said that their crew would be at our house on Monday morning to start the job. On Friday the pavers were delivered by a very courteous man who placed the pallets exactly where we had requested them. On Monday, a crew of six arrived and set right to work. The job supervisor introduced himself at the start, explained again what they would be doing, and kept us informed every step of the way. Everyone had a job to do, and everyone knew exactly what needed to be done. By the end of the day they had removed and replaced the old coping, removed and replaced the drains, and had installed more than two thirds of the pavers. At the end of the day the supervisor said that two workers would be back in the morning. Promptly the next morning, the two workers arrived and set right to work. They finished setting all the remaining pavers, and cleaned up the worksite before leaving. The following day, the supervisor returned with a helper to wash down the pool enclosure, clean and seal the pavers. Josephine called to tell us they were sending someone the following day to clean the pool and to install the doors. There was a slight delay getting the doors back from the company that was resizing them, but, the pool was cleaned and the doors reinstalled as promised. From start to finish this was one of the best companies we have ever worked with. They kept us informed every step of the way, the workers were polite, knowledgeable, and very hardworking, and the work got done quickly and professionally. The results are beautiful, and we are highly satisfied.
Licensing
State Contractor License Requirements
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