QUALITY APPLIANCE SERVICE
About us
At Quality Appliance Service, our focus is on prompt, quality service, genuine factory parts, and factory-trained technicians. We offer straightforward, no-nonsense fees with no hidden costs. Out of appreciation for our military and veterans, and in consideration of the limited resources many seniors and single-parent families face, we are proud to offer 10% off our services.
Business highlights
41 years of experience
Services we offer
Prompt, Reliable Service Quality Appliance Service strives to provide service within 24 hours of receiving your call or request for service. Our factory-trained technicians will arrive at the service call, in professional uniform, with our logo and their name clearly visible for easy identification and to ensure customer comfort and safety. All of our employees are screened before we hire them. Quality Repairs
Accepted Payment Methods
- CreditCard
Reviews
4.041 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 10% | ||
| 5% | ||
| 2% | ||
| 20% |
Showing 1-25 of 41 reviews
J K.
Mar 2019
Highly recommend this company. Oven was fixed within one day of placing the repair order. James, the technician was great... personable, efficient and skilled.
Response from QUALITY APPLIANCE SERVICE
"Please enter what you would like the response to look like:Thank you so much for your review [Member Name Removed]! I am happy to hear James provided top notch service."
Deena N.
Jun 2018
Fantastic. Reliable, did what they said, no hassle and seemingly HONEST.
Response from QUALITY APPLIANCE SERVICE
"Hi D! Thank you for your review! Our technicians are trained professionals with extensive experience in the appliance service industry. They work their hardest to provide excellent service. Thank you so much for picking us!"
Evie K.
Dec 2017
They collected 99.00 to show up Knowing they can't or won't repair. Then they try to sell you parts you don't need. If the choice is this company, or buying new...Run- Dont walk- to the store and buy a new appliance. Avoid this company unless you enjoy being frustrated and left feeling scammed.
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
Carol O.
Aug 2017
They are excellent! I think that you couldn't do any better to have someone take care of your appliances.
Response from QUALITY APPLIANCE SERVICE
"Thank you so much for your kind review C! I am happy to hear you were pleased with your experience. Customer satisfaction is our top priority and we always work our hardest to go above and beyond for our customers. Thank you again for your trust in us!"
Carol O.
Aug 2017
I call them. I'm comfortable with them. They're going to find the problem, fix the problem, and I don't have to think about it again.
Response from QUALITY APPLIANCE SERVICE
"Hi [Member Name Removed]! Thank you for taking the time to leave a review. I appreciate you reaching out with feedback on your experience."
Carol O.
Aug 2017
There were a couple of things with the icemaker if I can remember.They know what they're doing when they come out. They look at it. I think Adam was trying to fix it without using an expensive part in it. It's one of those things why I say they try to fix it for the least amount of money. They know what they're doing. They really try to fix your appliances quickly and efficiently.
Response from QUALITY APPLIANCE SERVICE
"Hi [Member Name Removed]! Thank you for your review of Adam. He is an amazing technician and we are happy he is on our Quality Appliance Service team! Thank you for taking the time to leave some feedback!"
Carol O.
Aug 2017
They are excellent! They couldn't do any better to have someone take care of your appliances.
Response from QUALITY APPLIANCE SERVICE
"Hi [Member Name Removed]! I appreciate you reaching out regarding your recent experience. It sounds like you enjoyed working with us and we greatly appreciate your trust in us!"
Carol O.
Aug 2017
They know what they are doing and you can rely on them to make sure your product is fixed correctly.
Response from QUALITY APPLIANCE SERVICE
"Hi C! With many years experience in the field, our technicians are extremely knowledgeable about customer repair needs. Thank you very much for your review!"
Carol O.
Aug 2017
They know what they're doing. They understand the equipment. They understand how it works. They understand how to fix it. they will keep your equipment running at the lowest possible cost for as long as possible. That's my experience with my serviceman; he's terrific. I think we've only had one person out, that I wasn't really tickled with, but the person who normally comes out is just great.
Response from QUALITY APPLIANCE SERVICE
"Thank you very much for your review C! We appreciate your trust in us over the years! We strive to provide our customers with white glove service, maintenance and education on their appliances."
Carol O.
Aug 2017
That's 20 years old, that's an antique. It's one of the first professional for residential. I don't remember the cost. It might've just been the service call, I don't know how much he could've done. They know their stuff. It's not an experiment; they know what they're done, and they just do it. They know their high-end equipment.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review! I am happy to hear you enjoyed your experience with us."
Carol O.
Aug 2017
They know what to do and they do it and you don't have to worry about it. They know their high end equipment, they know the equipment they are going to fix and they fix it.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your feedback! We want to provide convenient service for our customers as we know how hard it can be to go without an appliance."
Carol O.
Aug 2017
We've been using those people for 20 years. Even though he got promoted, we have the same guy come out and then we when ask for him, he will come. He has another area he works, but if we want him he comes. They're the only people who touch our appliances. First of all, we have high-end appliances and they're one of the few in the area that did service high-end appliances. They do an excellent job with the service. They come out, they fix it right the first time. You don't have problems with them. If it's not fixed right they come out and fix it correctly which has never happened. They kept our Maytag running until it actually couldn't. Adam said I'll tell you when you should not spend any more money on it, I'll keep it running as long as I can, but when it's to the point I just wouldn't let you spend any more money on it, I'll tell you and he did.
Response from QUALITY APPLIANCE SERVICE
"Thank you so much for your continued trust! It is greatly appreciated."
Evie K.
Feb 2017
They collected 99.00 to show up Knowing they can't or won't repair. Then they try to sell you parts you don't need. If the choice is this company, or buying new...Run- Dont walk- to the store and buy a new appliance. Avoid this company unless you enjoy being frustrated and left feeling scammed.
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
Kent E.
Dec 2016
We were referred to this company by Famous Tate to repair a 4-yr old Bosch dishwasher. The repairman said the motor was bad and needed replacement. Cost for new motor = $450, installed. Repairman ordered part & installed new motor (took addl 10 days). Later that same day, when I used dishwasher, it took over 6 hours to run through a normal clean cycle (usually takes only 1-2 hrs) and also wasn't heating the water. So, I called to schedule a follow-up repair. The lady who schedules appointments said earliest follow-up would be in a week. When the repairman did finally come back out, he said the problem now was a bad circuit board. Cost to fix = $300. He assured me it’s unrelated to motor problem. Bottom line: Now I need to replace this 4-year old dishwasher with a new model. Assuming they are being honest that the motor and circuit board had to be “replaced” and couldn’t be “fixed”,…. and assuming their replacing the motor didn’t somehow damage the circuit board,… their original misdiagnosis of the problem cost me $450 and a lot of time & energy.
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
JOSEPH H.
Jul 2016
I just used them a couple of days ago. It has been going on for about a week or so because parts, there again, they come from Ethiopia by camel. It is still under warranty for electronics. Their pricing is average. They fixed it. I had no problem with their response. They came and showed up without parts. They did apologize and come back the next day. I will use them again because there are not too many people that will work on Bosch appliances, especially dishwashers. That's a problem. I would not buy a Bosch appliance again.
Response from QUALITY APPLIANCE SERVICE
"Thanks so much for your review [Member Name Removed]! I am happy to hear our technician was able to repair your Bosch dishwasher. With more than 30 years of experience in the appliance service industry, we fully understand your appliance repair needs. Thank you again for your trust in us!"
Peter C.
Jun 2015
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Response from QUALITY APPLIANCE SERVICE
"Thank you very much for your review of Quality Appliance Service!"
RICHARD L.
Nov 2014
Kevin quickly diagnosed the problem as a piece of broken glass that resulted from breakage in unloading the dishwasher months ago. We thought that we had retrieved all the glass chards, but we missed one which worked its way through the system and lodged itself in a position where it blocked the pump from switching on during the cycle to drain the dishwasher. The whole process took about 20-30 minutes and we didn't need to order or replace any parts. $99 for the service call and $36 for the labor. I will definitely call this company back again for any additional work we may need done on our Bosch appliances.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review [Member Name Removed]! We understand how hard it can be to go without a much needed appliance. We work our hardest to provide quick, efficient service from start to finish. Thank you again for your trust in us!"
JOHN G.
Feb 2014
Most services were covered under warranty. Service man was very nice and professional. I would use them again.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review [Member Name Removed]! I am happy to hear our technician did a top-notch job. Customer satisfaction is extremely important to us and we appreciate you taking the time to reach out!"
Frederick M.
Oct 2013
Purchased new dishwasher 11th Oct 2013..after running it 4 times...soap dispenser would not open during cycle........Called Lowe's Service Advantage on 10/26/2013.......Lowe's set up appointment for following Tuesday morning with Quality Appliance Service....Tuesday morning verified with company they would be here between 10 and 12.....Mike the Tech arrived around 10:30..came in met the dogs and proceeded to work on the dishwasher, found the problem, fixed it, closed up and was out the door by 10:50.......Mike was pleasant and informative and quick to identify the problem......Overall a very pleasant experience
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review! Mike is an incredible technician and we are happy to have him on our team. I am glad to hear you had a positive experience with us."
Craig L.
Oct 2013
They then said unit needed to be cleaned for a few hundred dollars more even though unit was just cleaned before they were called in the first place. They never fixed problem and kept suggesting more and more repairs. Company did the exact same thing for a refrigerator a few years ago. The problem is that some manufacturers still recommend them for repairs to their brands. Terrible rip off!
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
Patricia M.
Sep 2013
July 11: Quality Appliance sent out a technician to repair the dishwasher which was not draining. the technician had been here once before approximately two years ago when the appliance was installed and had the same problem. this time he said that the hose was kinked. there was a bit of debris in one of the filters and we should switch to a different detergent. he also indicated that the origiinal installation might be part of the problem. I was charged a service call and it worked for a few days.
August 15: Having been out of town for two weeks, when we got back, it did not drain again. The same technician came out and said the problem was the installation which was incorrect and causing the hose to kink. he said that it should be reinstalled and that a plumber should do it.
September 5 :. Our regular plumber arrived and said that the hose was kinked. he drilled another hole to place the hose away from the back of the machine and unkinked it. He said the hose was a part of the appliance and that the appliance person would have to replace it as it was a Bosch part. thereafter; I called Quality appliance to come out and replace the hose as it was not draining again. The office said the technician did not want to fix it because the installation was incorrect and that a plumber would have to do the reinstallation.
September 12: plumber arrives and re-installed the dishwasher. he re- positioned it and anchored it with liquidnail as the counter is granite and he could not drill into it. (NOTE)The original install was liquid nail and we had no trouble for 2 years. Again the plumber said the hose would have to be done by the appliance tech. So I called the QA technician and asked him to speak to my plumber over the phone to make sure the information was right. He refused to talk to the plumber and kept insisting the unit had to be re-installed. Which of course, the plumber had just done. the QA tech agreed to order the new hose and install it.
In the meantime, the office called me to let me know that the cost would be around $275 plus the hose. The hose was about 30 dollars. I insisted on a consideration for this going on and on. they eventually agreed to split ;the labor costs and I would also pay for the part..
September 23: the technician came out. and said that the new hose was the wrong one. I asked him who ordered it. He said the QA parts department. While he was here he vacuumed out a small piece of glass from the filter. he said he would go back to the shop and find out what happened with the hose order and the office would call me the next day.
september 24. the office called me to tell me that they were and quot;backing out of this projectand quot; The employee I talked to was not polite and felt that all that had occured was not due of their service. She said that by all rights they should charge me a service call for the visit with the wrong hose, but that she would not. She then gave me the name of an applicance installer to call. Quality Appliance was recommended to me as a certified Bosch appliance repair shop when I bought the applicance.
I hope Bosch reads this. Now I have to find the correct hose and get an installer to take care of it. This has been a nightmare and a lot like a tennis match. and quot;No the plumber has to do it...no the appliance tech has to do it.and quot; etc. I hope this saves someone from having the same experience.
August 15: Having been out of town for two weeks, when we got back, it did not drain again. The same technician came out and said the problem was the installation which was incorrect and causing the hose to kink. he said that it should be reinstalled and that a plumber should do it.
September 5 :. Our regular plumber arrived and said that the hose was kinked. he drilled another hole to place the hose away from the back of the machine and unkinked it. He said the hose was a part of the appliance and that the appliance person would have to replace it as it was a Bosch part. thereafter; I called Quality appliance to come out and replace the hose as it was not draining again. The office said the technician did not want to fix it because the installation was incorrect and that a plumber would have to do the reinstallation.
September 12: plumber arrives and re-installed the dishwasher. he re- positioned it and anchored it with liquidnail as the counter is granite and he could not drill into it. (NOTE)The original install was liquid nail and we had no trouble for 2 years. Again the plumber said the hose would have to be done by the appliance tech. So I called the QA technician and asked him to speak to my plumber over the phone to make sure the information was right. He refused to talk to the plumber and kept insisting the unit had to be re-installed. Which of course, the plumber had just done. the QA tech agreed to order the new hose and install it.
In the meantime, the office called me to let me know that the cost would be around $275 plus the hose. The hose was about 30 dollars. I insisted on a consideration for this going on and on. they eventually agreed to split ;the labor costs and I would also pay for the part..
September 23: the technician came out. and said that the new hose was the wrong one. I asked him who ordered it. He said the QA parts department. While he was here he vacuumed out a small piece of glass from the filter. he said he would go back to the shop and find out what happened with the hose order and the office would call me the next day.
september 24. the office called me to tell me that they were and quot;backing out of this projectand quot; The employee I talked to was not polite and felt that all that had occured was not due of their service. She said that by all rights they should charge me a service call for the visit with the wrong hose, but that she would not. She then gave me the name of an applicance installer to call. Quality Appliance was recommended to me as a certified Bosch appliance repair shop when I bought the applicance.
I hope Bosch reads this. Now I have to find the correct hose and get an installer to take care of it. This has been a nightmare and a lot like a tennis match. and quot;No the plumber has to do it...no the appliance tech has to do it.and quot; etc. I hope this saves someone from having the same experience.
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
Bill W.
May 2013
They were late. They couldn't repair it right away, they had to order a part for the range to fix it. The range still isn't working quite the way it should. The refrigerator's ice maker was leaking, and we did what they told us to do, it initially corrected the problem, but is leaking again.
Response from QUALITY APPLIANCE SERVICE
"I am so sorry to hear you had a less than pleasant experience with us. We welcome the feedback and appreciate you leaving a review. Customer satisfaction is our main priority. Please reach out to us so we can connect you with our Premier Care Director. Thank you very much for taking the time to give some feedback!"
MICHAEL Z.
Apr 2013
Tech was great. Very polite, pleasant, cleaned up. Company kept us updated as parts came in. Would definitely use again.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review! I am happy to hear your had a positive experience with us. We know how hard it can be to go without a much needed appliance. We work our hardest to provide quick, convenient, professional repair service. Thank you for your trust in us!"
Dwayne H.
Nov 2011
Refereed to this company by Fridgedaire for warranty work.
Called on Monday and had appointment next day (first thing).
Ken W. (technician) arrived and was VERY knowledgable about the problem.
He took apart parts of Ice Maker and made a modification to a tension spring and the problem was fixed.
It's been a week and still no trouble.
Ken W. was very professional and a cut above your usual service technicians.
I would definitely use this company again if Ken W, was the service technician.
Called on Monday and had appointment next day (first thing).
Ken W. (technician) arrived and was VERY knowledgable about the problem.
He took apart parts of Ice Maker and made a modification to a tension spring and the problem was fixed.
It's been a week and still no trouble.
Ken W. was very professional and a cut above your usual service technicians.
I would definitely use this company again if Ken W, was the service technician.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your feedback [Member Name Removed]! I am pleased to hear you had a positive experience working with us."
THOMAS S.
Sep 2011
The rep came to the house and determined the pump was bad in my dishwasher. He did not carry replacement parts with him so the part was ordered. Approximately one week later the rep returned and installed the new pump. After about 3 washes later the pump was not draining and the rep returned. He determined there was an obstruction in the line and removed it for me at no additional charge.
Response from QUALITY APPLIANCE SERVICE
"Thank you for your review! To speed up our repair process, we keep a variety of genuine, factory-made, appliance parts on hand. Occasionally, our technician does not have the part on hand as we service multiple brands. Overall, I am happy to hear you had a positive experience working with us. We welcome feedback and appreciate you taking the time to leave a review!"
Licensing
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FAQ
QUALITY APPLIANCE SERVICE is currently rated 4.0 overall out of 5.
QUALITY APPLIANCE SERVICE accepts the following forms of payment: CreditCard
No, QUALITY APPLIANCE SERVICE does not offer free project estimates.
No, QUALITY APPLIANCE SERVICE does not offer eco-friendly accreditations.
No, QUALITY APPLIANCE SERVICE does not offer a senior discount.
No, QUALITY APPLIANCE SERVICE does not offer emergency services.
No, QUALITY APPLIANCE SERVICE does not offer warranties.