EXPERT KITCHENS/HENRY KYLE ROOM ADDITIONS

The original estimate (last November) was considerably less that the final. We had a one year rental lease up in June so when the statement of work came back in February with an increase of 25% in cost due to "FEMA" we were stuck. We had also been told that all the fittings had to be purchased before work could begin. The granite we selected was co-ordinated with all the bathroom fittings-unfortunately what we chose was three times the allowance so we had to go back and of course none of the original choices matched. The one "selling point" was a fixed end date-not only did we not get one, they missed every date they gave us-so we moved in without the bathroom. The project manager turns out to have been on commission! He quit half way through. #1 lesson - NEVER find a contractor at a home show. The work, when completed, was actually quite good, but I am convinced it was more expensive than it should have been.

THIS COMPANY IS THE WORST I HAVE EVER ENCOUNTERED. THEY CLAIM TO BE THE "EXPERTS" IN REMODELING, THIS IS NOT TRUE. THE MAJORITY OF THE WORK DONE IS CRAP. THEY CONSTANTLY LEAVE MY FRONT DOOR UNLOCKED, WITH THE KEY HANGING IN IT, FOR ANYONE TO WALK IN. I HAVE COME HOME NUMEROUS TIMES TO FIND MY FRONT DOOR WIDE OPEN, AND NO ONE THERE. I HAVE COMPLAINED OVER AND OVER AGAIN ABOUT THEIR TOTAL LACK OF CONCERN FOR MY PROPERTY. THEY APOLOGIZE, BUT NOTHING CHANGES. THEY HAVE SLOPPED CONCRETE ON MY POOL DECK, CUT TILE ON MY DECK AND LEFT THE MESS FOR ME TO CLEAN UP, AND THROWN CIGARETTE BUTTS ON MY DECK. THEY HAVE RUN OVER AND BROKE SPRINKLER HEADS, PARKED ON MY LAWN WITH THEIR BIG TRUCKS. I HAVE A DUMPSTER THAT HAS BEEN ON MY PROPERTY FOR 10 WEEKS (KILLED THE GRASS). THEY KEEP TELLING ME THAT THEY ONLY HIRE PROFESSIONALS, BUT I HAVE YET TO SEE ONE AT MY JOB SITE. TO BE QUITE HONEST, I DON'T HAVE ANY CONFIDENCE THAT MY JOB WILL EVER BE COMPLETED, UNLESS I FILE A LAWSUIT AGAINST THEM.

I REMODELED THE MASTER BATH. OVERALL, I WAS DELIGHTED, EVEN THOUGH EVERYTHING WASN'T PERFECT. THEY TOOK MY VISION AND MADE IT WORK.