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Clear Choice Windows & More Inc
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Doors (Interior) - Install or Replace,
About us
LIFETIME TRANSFERABLE GUARANTEE | A+ ACCREDITED BBB | 100% FINANCING | NO SUB-CONTRACTORS | MILITARY & SENIOR DISCOUNTS | Since 2004, Clear Choice Windows and More has produced and installed high-quality, high-performance windows and doors in thousands of homes throughout Florida. If you are looking for the very best replacement windows money can buy, you've found them with Clear Choice Windows. Replacing your home's windows and doors with our products is one of the wisest home improvement investments you'll ever make. We offer a wide selection of top-quality, custom-made windows to fit your home because we know you appreciate variety, expect quality, and demand affordability. Please note: We only service products purchased and installed by us.
Business highlights
21 years of experience
Services we offer
& Storm Coverings Installation., Door Installation, Window Replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7242 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 3% |
Showing 1-25 of 242 reviews
Brett H.
Sep 2020
We are very pleased with the work performed. They were very diligent and clean, as well as very willing to answer all our questions in great detail, making sure we were happy. You could see they took a lot of pride in their work, staying late to make sure the job was done right. We would definitely have no reservations using them again or recommending them.
Susan C.
Jul 2020
Ordered May 2017, installed September 2017. Have had 3 replacements in one hole, waiting for a fourth since March 2020. Two other windows failed, one was replaced, one, reported on June 26 2020 has not been ordered yet, according to manufacturer. Each replacement has taken 8-16 weeks to affect. So after over three years, I am still waiting for defect free windows. Customer service is slow to respond, slower to get the work done. Installers are excellent.
Response from Clear Choice Windows & More Inc
"As an organization we pride ourselves on providing superior customer service. To state that customer service is slow to respond is something we do not take lightly. This could be a lengthy response so I will narrow it down from the five pages of logged calls and responses we have made to your claims. On 2/20/19 we received our first contact from you regarding FAULTY GLASS, NOT WINDOW FAILURE. From 3/11/19 until present day we have record of being completely transparent in ALL communications from the window manufacturer. We have consistently explained all progress made in your case. This is an ongoing service issue with a window manufacturer that we no longer order product from for sale. Our firm has even replaced a window with a new manufacturer, as a one time, no cost courtesy to you. Clear Choice Windows and More has sincerely worked to resolve your issues, please remember we are at the mercy of the window manufacturer. We apologize that we have not met or exceeded your expectations, however as a team we have worked, and will continue to work diligently on your behalf."
Shawn M.
Feb 2020
Work not performed yet as they are 12 weeks out due to doors being custom built.
James M.
Jan 2020
Gary the technician installed our storm windows and door and to say the least he exceeded all of our expectations for, professionalism, quality and customer care! He left our home nearly cleaner than when he arrived, the windows and door look super! Gary is old school PRIDE and CRAFTSMANSHIP at its finest! Clear Choice lives up to their name for Certain!
Valerie K.
Oct 2019
It went great! They are ethical and professional and do a really great job. Their prices are very reasonable and the work is of high quality. I was very satisfied. I would highly recommend them.
Bradford L.
May 2019
Great, I really like them. They are very efficient and very careful not messed up on my house and clean up after themselves.
Eileen B.
Jan 2019
The salesman was professional informative. It was a huge
Response from Clear Choice Windows & More Inc
"We pride ourselves on making sure our customers are completely satisfied with every job we do. I did reach out to you via email but have not received a response. Although your description started out positive, it was not complete. I did look into your job and I did see some minor service issues (window back ordered, screen missing, latch was stiff, and stucco work needed). I say "minor" not to minimize, knowing that I am sure became an inconvenience to you, which I apologize. Unfortunately there are issues that arise that are out of our control. If it was in our control, could you please tell us how we could have improved your experience with us? I would greatly appreciate any feedback you have. I look forward to hearing from you."
Alicia S.
Jul 2018
The crew needed to prepare and install 28 pieces of Astro Guard Hurricane Fabric. This required installing clips on each fabric based on Miami-Dade specs and install the corresponding easterners for every opening on our house and garage. We have a two story house with some tricky openings. The crew did excellent work, explained everything, and cleaned up after themselves very well every day. This turned in to a 4 day project. The worked passed both the city permit inspection and a wind mitigation inspection that will be submitted to our insurance company for a discount. All around excellent work. Just be prepared for a long wait on the schedule as this work is in high demand due to recent storms. I did price out a second vendor who was about $3,000 more for the same work.
Susan G.
Jul 2018
This is a follow up to a review I wrote in July 2013, in which we'd replaced the 1980s windows and doors with hurricane-resistant glass and doors because we assessed it as being more cost effective and better in the long run than installing hurricane shutters on 22 windows. At the time I was pleased with the work. However, I discovered last year that the windows that were installed were lower in quality than the windows we paid for -- the installed windows are not rated as heat resistant by Florida standards, and the amount of heat coming through the glass makes that obvious. When I called to try to sort this out, I was told rather nastily that the salesperson had left and they couldn't do anything about our having paid for more expensive windows than the ones that were installed, and that the heat rating didn't matter anyway. In addition, the very expensive doors are not lined up properly so that they stay closed, and if we don't dead-bolt them, they'll swing open in the wind. They are also not well sealed with weather stripping on the bottom. We ended up installing braces where we could put a bar across the door to help prevent it from blowing open in a storm. The upshot here as that we spent a whole lot of money -- and I'm not confident of these windows and doors' storm resistance, and I didn't have a good experience in bringing this to the company's attention.
Response from Clear Choice Windows & More Inc
"I want to apologize on behalf of anyone that may have been rude to you. We do take the accusation of a 'bait and switch' very seriously with in our company. After pulling and reviewing the file from your window purchase in April of 2013, I have confirmed that the windows on the contract, the windows that were shipped to us from PGT and installed in your home, all match exactly what was ordered. In addition it was confirmed that each window was manufactured with Solarban 60 Low E and Argon Gas in the panes of glass.Upon reviewing your file I also confirmed that your windows did in fact meet energy code as they were signed off on by Progress Energy as meeting the requirements on 5/2013. All windows that we sell and install MUST MEET ALL FLORIDA CODES at the time of install. This information is verified and reviewed upon final inspection, also reviewed in the contract and the window by the inspector. This is the need for leaving the window stickers on until the inspection has been passed. This also prevents a 'bait and switch' as well. The inspector verifies that they windows and products listed in his paperwork matched what was installed. As with any major purchase, i.e cars, computers, appliances there will always be upgrades. With each passing year PGT continues to modify the frames of the windows. However, they use the strongest glass in the industry and I would have no doubt that you experienced the safety of knowing your windows will withstand a storm as Irma came through last year. Also upon reviewing your claim, we have not received a Service request since 7/2013. As I'm sure you are aware we honor a lifetime warranty to our customers. I invite you to please call our offices so that we can take care of this for you."
Ron F.
May 2018
Very well. Service was performed in a timely and professional manner.
Deanna C.
May 2018
Back in October 2017, we ordered over $21,000 worth of PGT hurricane windows and hurricane doors. The salesman appeared to be very knowledgeable, and the quote was comparable to others we received, so we signed the contract that night. We decided to take out a loan with GreenSky and completed the loan paper with the salesman. He told us the loan would be open for six (6) months, and would make the deposit (half the total) that day, and the second half after the job was completed. We were told shortly after we ordered that the windows would be delayed due to PGT being shut down for a couple of weeks due to Hurricane Irma, and should be in near the end of December. Mid-December I contacted Nick to see if the delivery date was still accurate, since we had not received any follow up calls. I was told the windows would be delayed, and Clear Choice should be receiving them on February 6, 2018. This was not a huge deal, but an update phone call would have been appreciated. A couple weeks later, I was notified by GreenSky that the loan would close on February 2, 2018, which was only four months after we opened it. After some phone calls, I discovered the salesman gave us inaccurate information regarding the loan timeframe, and now we had to make the second payment before the loan closed before the product was even delivered. Since we didn’t have the extra $11,000+ in hand, I called Clear Choice and made the payment the last week of January, and had reassurances the product would be delivered and installed just as if we still owed them the remainder. The windows were delivered on time, and we set a three day installation for February 22-24th. The first and third day went fine and the lead guy was very nice. The second day, one of the workers was not very competent, shattered one of the old windows while removing it, causing glass to fly everywhere inside and outside, and then later he literally ripped out blind brackets for no reason, leaving huge holes were the wall anchors had been. My husband cleaned up the glass because he did not trust the guy to do so (we have a 2-year-old) and another guy patched the holes (he did a pretty good job). After the installation, we waited to hear from Clear Choice about the inspection, but never received a phone call, so I called them. County inspection was scheduled for mid-March, and were told we failed because a screw was missing. Waited to hear back from Clear Choice to see when they were going to come out and rectify it. No call. My husband called on March 26th to ask when someone would come out, that he was home all week because of spring break. Nobody every showed up or called. We called again and got someone to come over the following Monday, April 2nd. They claimed they thought someone had already taken care of it. The technician that came out did not know what window failed, nor did I because I wasn’t there. Luckily, I was able to get a hold of my husband and directed him to where the screw was missing. So with that we waited to hear from Clear Choice again about the new inspection date. Still no phone call. We called about a week and a half later, and they blamed the lack of a phone call on a new computer system. Got the second inspection scheduled, and we passed. No call from Clear Choice so my husband called to find out when someone would be by to finish the coils on the front window and put the screw covers on. Again, blamed it on the new computer system. No one was available until April 27th, between 11am-1pm. My husband came home early from work and waited. No one showed up so he called around 1pm. They said they would have to call the technician and call him back. After waiting awhile, he called Clear Choice and said he needed to go back to work, but if and when the technician was going to our house, to call his cell phone and he would meet them. Over an hour later, the technician called my cell phone, not his, and left a message that they were at the house. I was in a work meeting, and didn’t get the message for another 20 minutes. By then they had already left the area. So here we are on April 30th and our installation has still not been completed. We called today, waited five hours for a call back about when someone would be out to finish the job. Allegedly someone will be by this week to install the coils, and on Friday to finish the job inside. We’ll see if it happens. The product is nice, and the installation seems to be sound, but the communication and customer service are horrible. I would not recommend this company.
Response from Clear Choice Windows & More Inc
"First, please allow us to apologize for your obvious inconvenience. It is not the way we like to do business, as customer service is always our first priority. After Irma, our organization went through many changes, with the influx of business we tried to implement new procedures in an effort to help our homeowners in a more efficient and timely manner. Clearly that was not the case for you. We have discovered that our tried and true policies and procedures are much more effective and have gravitated back to what we are known for. This being the first time that management has become aware of your complaints, we sincerely hope you can accept our apologies. I have consulted with our Service Department and was assured that all of your issues will be resolved on Friday 5/04/18."
Barry H.
Feb 2018
Good. A little slow getting windows to arrive
John O.
Jan 2018
Excellent work from start to finish. Very professional, arrive on time, clean up after....no problems. Highly recommend.
Rick M.
Jan 2018
So far, the project is not complete after five trips to the job site. Nobody calls, when plans, or appointments change. Employees are apparently not trained properly. That's because they show up not knowing what work to do, have improper materials or lack the knowledge of how to do it. PGT windows that were installed do not open properly. Frames pull away from caulked sides when the windows are cranked open. Two of them make loud "pops" when you try to open them. Stucco repair work looks like an amateur with no experience was assigned to the project. Caulk incorrectly used to close big gaps between frames. This company failed the initial city required inspection, due to improper engineering paperwork. Windows were missing parts upon arrival. and the tap-con holes in the frames are still missing finish tabs. If I could get my money back I would. My advice, don't walk, instead, run away from this place.
Response from Clear Choice Windows & More Inc
"We are aware of Mr. [Member Name Removed]'s window installation issues and have been taking the situation very seriously and working to try to resolve the issues as best that we can. Sadly we have had to make some changes internally to insure that this would never happen again. We are deeply concerned that the homeowner is dealing with this, as this is not our standard operating procedure. However it should be noted that we are doing everything in our power to ultimately make this right. And we will continue to address the problems so that they are not reflected to our customers in the future."
Lisa M.
Nov 2017
Great! We will definitely hire again
Dave G.
Sep 2017
All went well
Jean C.
Aug 2017
Very well pleased Price range was good and I felt they were being honest with me.
Raquel B.
Jul 2017
From the salesman to the accounting department everything was great. Everyone is very professional and they take care of everything in a pleasant way. They also don't hesitate to fix whatever needs to be fixed after the installation. We highly recommend this company.
Response from Clear Choice Windows & More Inc
"We are grateful for the kind words, and honestly expect nothing else from our amazing team here at Clear Choice Windows and More! We stand by our 100% customer satisfaction."
James M.
Jun 2017
I would like to thank Clear Choice Windows and More for giving me my home and life back. I hired another window company to start my project. That was the biggest mistake i made. The other company started a project for me 12-1-2015. After over a year and a half the job was not done. I had taken 38 days off work and had 17 people from the company at my house. They had taken several shortcuts and my windows had been removed and reinstalled 5xs each. My sliding glass door had been removed and reinstalled 6xs. I had a leak in one window and the windows i ordered and the windows that were on the permit didn't match. I had 5 failed final inspections. My permit can be looked up in the city of north port #15-00006512. Feb 07 2017 inspection shows the other companies paperwork did not match the product installed and all new paperwork needed to be resubmitted. I was at my end and didn't know what to do. I talked to Clear Choice Windows and More and they gave me the same line and speech as the other company. I thought here we go again. Chad made several promises to me about how they could fix all the damages and do the job right and give me back my castle. I was very scared and skeptical at first. Chad promised he would stand by me and gave me his word that he would see this project through to the end. Chad was there from the beginning to the end of the project. Clear Choice Windows and More started a job that only took 5 days to complete. They had to rebuild what the others had destroyed. After the 3rd day of the project i was at total peace. The quality and the pride the installers took in rebuilding my home was amazing. The job was done correct and was done the first time. Chad had kept every promise that he made. When the inspector came in for my final inspection, he put his arm on my shoulder and told me i had a reason to smile. He said these guys did you right. He stated the quality of the work done to my house was not window replacement quality. He smile and said " this is new construction quality." " The only way this project could be any better is if you had a new house built around these windows!!" Thank you guys for giving my home and my life back to me!!! The pride you all put in your work is way more than my expectations!!! The only word i could used to describe this job is amazing!!!!!!!
Response from Clear Choice Windows & More Inc
"[Member Name Removed], thank you for your kind words. Nobody should have gone through what you went through. As you know we take great pride in our products and installations. Helping you enjoy your home again was a great privilege."
Jerry C.
Apr 2017
Very professional from start to finish. Quality work and quality product.
Response from Clear Choice Windows & More Inc
"Thank you for your business. We are grateful and proud to gain another happy customer!"
Dave G.
Mar 2017
Clear Choice did everything to resolve the issue to our satisfaction.
Response from Clear Choice Windows & More Inc
"We apologize for the error of our "previous" representative, we take pride in giving nothing but total satisfaction to our customers. Thank you for you business once again!"
Henry L.
Mar 2017
Installers were very professional, courtesy, friendly. They communicated well and worked clean. Wonderful job.
Response from Clear Choice Windows & More Inc
"Thank you for choosing us to help you with window and door project. We are always grateful for the opportunity to help."
Gail S.
Dec 2016
They are beautiful 3209
Theresa M.
Dec 2016
Clear Choice was awesome! So glad we choose them to do the job! Their employees are very knowledgeable, and they were always on time and left the house cleaner than when they came. They come fully stocked and ready to conquer any problem that comes along. We were hit with the tropical storm, shortly after the windows were installed, and noticed water on the floor. They were out within an hour after our call, and they located the source of the leak, which had nothing to do with the windows. There was no caulk around the outside faucet, and the rain had blown into the wall. They caulked the area for us, and we have not had anymore problems. I cannot say enough about this company! I would use them again, without question!
Lorraine S.
Dec 2016
The installation was flawless. The crew as professional, friendly, and cleaned up after themselves. Went out of there way to make sure things were covered when they were working around items that we couldn't remove. Just an excellent job. Very pleased with the quality of the product as well. Would highly recommend them and would definitely use them again.
Licensing
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FAQ
Clear Choice Windows & More Inc is currently rated 4.7 overall out of 5.
Clear Choice Windows & More Inc accepts the following forms of payment: CreditCard
Yes, Clear Choice Windows & More Inc offers free project estimates.
No, Clear Choice Windows & More Inc does not offer eco-friendly accreditations.
No, Clear Choice Windows & More Inc does not offer a senior discount.
No, Clear Choice Windows & More Inc does not offer emergency services.
No, Clear Choice Windows & More Inc does not offer warranties.