ARCTIC AIR SYSTEMS INC

Everything went smoothly. Tech. was on time, worked quickly and quietly and answered all our questions. He was professional in every aspect. He cleaned entire work once finished.

The installers were on time. They were quick, quiet and clean. The system Jim recommended for us works very well and is much quieter than the old unit. We are very happy!

After frying a couple cheap thermostats by attempting to install them myself, I decided I better pay a professional to do it. I purchased two smart thermostats from Home Depot (Honeywell Lyric T5's) for my two air units. I called Arctic Air on a referral from a friend to make an appt and Linda was very courteous. She gave me a price over the phone and told me that I would get a text message confirming my appt as well as a text message when the technician was on his way. After installation, one air conditioner wasn't blowing cold air. It apparently wasn't programmed correctly, probably as a result of having to reset it to try to get it to communicate with the stupid app on my phone. (Side note, I don't recommend the Honeywell Lyric T5 after reading the app reviews. The unit is great. But the app is terrible. I ended up having to use a tablet to set up my thermostats). After waiting a while to see if the cold air would come on, , I called Arctic Air back. They sent another technician to my house the same day. The price I paid was the quoted price. I would definitely recommend them again.

GREAT! It has always been the best.

My husband is a retired contractor so, unfortunately when we sold the house, we had to get another air conditioning contractor to take care of it. We got these people, and they were good. We thought the price was high. They were only there for like 15 minutes and it cost $350.

They were knowledgeable and completed the job in 2 days as promised.

Took two trips but all good.

Employees were very professional and courteous from start to finish. I was given options to chose from and never felt pressured. Felt the quote was reasonable. Installers were great. Did a wonderful job. They cleaned up my garage and put everything back in place. I would definitely use them again.

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Employees were efficient, polite, on time. Everything was replaced quickly and and works great. The price was fair. No problems at all. They called the permit office and I was passed the next day, easy.

The only reason I checked that I would use this provider again is because my system is under warranty. I cannot recommend the company to new customers.  Although the employees of the business were very nice and professional and although in the end I feel that my new Trane system is high in quality, the individual in charge of the business (hereinafter referred to as "the Owner") has been difficult to deal with post-installation of my new system.  The following describes only a portion of the problems I encountered.  

I contracted  with the Owner for an entirely new system that would heat and cool my home AND MEET ALL CODE REQUIREMENTS.  When the new units flunked the first local building inspection, in part because they did not contain adequate heating capability for extended periods of cold weather, the Owner insisted that the local building inspector was wrong and that  I could pass the inspection if I would either (1) tell the inspector that my decorative fireplace provided me with an adequate source of heat or (2) purchase and place space heaters around my home.  When I responded that I was not comfortable "getting around" code requirements in this manner, the Owner told me that a necessary electrical upgrade would cost roughly $2000 more than I had already paid--it seemed to me that the Owner quoted that amount to get me to give in to the get-around-inspection scenario.  I had also called Trane directly and the information its rep told me about the heating capability of the units was consistent with the information given to me by the building inspector and inconsistent with what the Owner had told me.  I thus investigated how much such an electrical upgrade might cost, and was told that it could be done for about $600.  Although pursuant to the written contract this probably would have been the Owner's responsibility, I offered to pay one-half of the electrical work up to $300.  The Owner obtained an electrician, I paid my additional $300,  the work was completed, and the job passed inspection.  The whole process took several months because from the time that the job flunked the first local building inspection until the time it was brought up to code, the Owner did not respond to my communications in a timely manner and cancelled at least one critical  meeting at my house at the last minute knowing that I had taken time off from work to meet with him.     

My most recent attempt to communicate with the Owner to set up a time check on my AC during the warranty period was May 10, 2016, with a follow up from me on May 11, 2016.  It is now May 20, 2016, and I still have not received a response from the Owner. 

Installers arrived as scheduled, completed work efficiently, were friendly and kept me updated on their progress.  They cleaned up after themselves.  (As I have had contractors leave a mess behind in the past, this was a plus for me.)   Any time in the process leading up to my choosing this company that I had questions or concerns and called their office, the staff was very pleasant and accommodating, providing the answers I needed in a timely manner.  I had gotten several bids and chose them because of their prompt response to my calls, great customer service and competitive pricing. 

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Arrived shortly after I contacted them. They were able to locate a replacement motor for my circa 1979 air handler, buying me some needed time before replacing the system. Initially estimated $400, reduced by $100 after they located and priced the motor. Had it tested and installed less than 24 hrs. after initial call, great service.

Called on a Saturday morning with a cry for help when the A/C system quit.  He replaced the relay switch at no cost to us as it was under warranty.  The owner Jim Foster is a terrific business person with a great understanding of what good customer service means.
Will be recommending Arctic Air to our friends.

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They arrived on time and completed the job on schedule. There were no surprises.

Our request for quote was expediently handled and a technician was on-site within 24 hours to evaluate. They were able to quickly schedule the installation and perform the work.

They did a great service for us. They were fast and efficient. When Jim Foster first came out to give us a quote, he was very courteous. After recieving multiple quotes we went with them. On the day of installation, everything went smoothly until they were almost done and found out the new programmable master control was not working. They left and came back with another new one in the same day to complete the job in the time specified. We did have a problem with it, which turned out the be a minor adjustment, but Jim Foster came out and fixed it the next day with no charge. They were very courteous to my wife while performing the work. Overall they did a great job and would recommend them to anyone.

The sales representative did an excellent job helping us select the right heat-pump system and designing the duct system improvements and repairs. He also visited regularly to ensure that the work was completed as designed. The installation took one day longer than planned, and the technician workmanship was average. The office support completed our rebates promptly. We received surveys from Arctic Air Systems and from Trane.

From the free energy survey through the final inspection of the completed job, the work was performed in a professional and timely manner. I would not hesitate to recommend this company.

The whole team of guys were polite and careful about our property. They spent 2 days and a third morning doing this work, and they were on time every time. That means very much to customers. They put down drop cloths and cleaned up afterwards. The City of St. Pete Inspector inspected today and not only passed it, but said it was a really fine job.

THEY ARE VERY PUNCTUAL AND FRIENDLY. THEY EXPLAINED EVERYTHING VERY WELL. THEY EVEN CLEANED EXTRA THINGS AND SHOWED ME HOW TO DO IT. WOULD DEFINITELY USE THEM AGAIN.