APSCO Appliance - Service & Parts Dept
About us
In business since 1972, locally owned and operated. We sell major household appliances (refrigerators, dishwashers, ranges, stoves, wall ovens, cooktops, microwaves, washers, dryers and more). In addition, we also offer Factory Authorized Service and Parts for major household appliances for the major brands. Our service technicians are employees, not subs. For repair service, cost varies and is determined by the job. Service charge for estimate will only apply if repairs are not done.
Business highlights
53 years of experience
Services we offer
Major Appliance Sales AND Service/Repair of refrigerators, cooktops, dishwashers, dryers and more. Our service technicians are APSCO employees and are not subcontracted for or from any other company. In addition, hoods, over-the-range microwaves, ranges, stoves, they are all Factory Trained and Authorized by the manufacturer. We also have a parts department for the do-it-yourself types., wall ovens, washers
Accepted Payment Methods
- CreditCard
Reviews
4.686 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 2% | ||
| 1% | ||
| 6% |
Showing 1-25 of 86 reviews
ANNE D.
Aug 2022
I paid a $925 deposit when I ordered a new refrigerator in June 2021. It was supposed to arrive in August 2021 - it did not arrive. Laura kept giving me new dates and as of August 15, 2022, I do not have a new refrigerator and I have not received my deposit back as I requested. I filed a complaint with the Batter Business Bureau in July 2022 and APSCO did not respond to the Better Business Bureau about this matter.
Vishwanathan S.
Jun 2022
My name is vishi and we ordered dishwasher on June 4th 2021 and it came on July 14th 2021. The dishwasher was awesome and Laura Greco was awesome too. We put in the first load of dishwasher on July 14th and it runs superb until now. The only reason I am giving a 4 point star grading instead of a 5 point star grading because it took longer than expected but I give the benefit of the doubt that it was Covid 19 where everything has slowed down. i also got tired of begging the location by asking them when will it come. It was also embarrassing for me and for them, specially when it wasn't their fault and mine. The other reason is there was a very minor dent on the side for which I couldn't even see it but still barely seen, and I am not calling the office again for an additional discount considering it took longer because of pandemic reasons, but other than that superb service from staff and Laura who gave me a discount and we will continue to do business for future. Awesome and good job APSCO appliance, Keep it up
Jane P.
Jun 2018
I contacted APSCO on Friday to repair an outdoor Jean-Air Grill they had rebuilt several years earlier. I was told that a service person would be out Saturday morning. The service person showed up, indicated they needed to talk with someone on Monday and would call back on Monday. On Monday afternoon I called APSCO and they said the service person had called in sick. On Wednesday I called again and was told APSCO would immediately contact the service person and have them call me. I never heard from APSCO or the service person again. I hired another company who performed the work within two days.
Dora W.
Oct 2017
Service was very good.
Steve R.
Dec 2016
unknown
Joanne G.
Sep 2016
.
Lisa G.
Jul 2016
I called late afternoon on a Monday and they were out here the next day. The repair man was on time (gave me a 2-hour window), very personable, courteous and knowledgeable. They charged $59 to come out and look at the appliance to determine what's wrong and then gave me a quote for the full repair. But when I had the repair done, they applied that $59 to the repair cost. It's been a few weeks now and fridge is working just fine! I highly recommend this company for any appliance repair needed.
Joanne G.
Mar 2016
unknown
Normand B.
Dec 2015
unknown
Cal W.
Oct 2015
Called to see if Apsco would address a problem with washer/dryer doors on a product purchased from them prior to filing chapter 11 bankruptcy. Spoke to disinterested "salesperson" whom I remembered as the one who sold me the units. He was not willing to help me address the problem and referred me to the manufacturer. Since they are in the service and parts business, I was surprised by the lack of interest in servicing a customer. But, now for the good news----I found someone else who wanted my business.
Response from APSCO Appliance - Service & Parts Dept
"Hello [Member Info Removed], Thank you again for speaking with me yesterday about the experience you had with our service department. Although we never like to hear that one of our customers had a negative experience, we do appreciate your bringing this to our attention and giving us the opportunity to make things right. As we discussed yesterday, one of our service techs will be out there today to look at both your washer and dryer, and I have given him the background information regarding the issues you're having with the washer/dryer doors. Please feel free to call me directly any time. And again, thank you for taking the time to give us your feedback. It will only serve to help us improve. - Laura Greco, Operations Manager"
Kenneth M.
Apr 2015
unknown
Kathy S.
Apr 2015
unknown
ROBERT A.
Apr 2015
Have had the same problem with a refrigerator sold to me by Apsco Appliances. Was told by their salesperson that I should use their technicians when the problem first occurred which i did. When the problem reoccurred I made the mistake of calling them again. This time the technician admitted they just were not trained enough to handle warranty work for GE.
It seems that since Laura Greco has taken over the management of the company things have really gone down hill. She is very rude as is the technicians that work for her.
The technician is right, they just don't have enough training for the new computer age appliances.
It is no wonder their appliance sales store went bankrupt.
It seems that since Laura Greco has taken over the management of the company things have really gone down hill. She is very rude as is the technicians that work for her.
The technician is right, they just don't have enough training for the new computer age appliances.
It is no wonder their appliance sales store went bankrupt.
Denise B.
Apr 2015
unknown
Kurt I.
Feb 2015
unknown
J E.
Dec 2014
quickly and helpful
Janet W.
Dec 2014
unknown
PAUL A.
Dec 2014
unknown
WENDON H.
Nov 2014
, Dishwasher not delivered as scheduled, and no attempt by store to postpone or reschedule. Have had similar problems with Apsco in the past. Therefore, hand-delivered written request for refund of $606.53. Given assurances that refund check would be mailed next day. Not surprising, but, like dishwasher, no refund check delivered.
Returned to Largo store, only to be informed that Apsco was no longer responsible for refunds. Turns out that Apsco has similar problems with a number of vendors and/or customers, and had now filed for Chapter 11 bankruptcy, Apparently, any refund, if ever, is now a mater for the courts.
Not convinced that the missing refund will ever be recovered. Simply feel cheated.
Note: Apsco will continue to remain in business at all locations, and the Chapter 11 filing is merely an attempt to eliminate or reduce obligations and debts to vendors and customers.
.
Returned to Largo store, only to be informed that Apsco was no longer responsible for refunds. Turns out that Apsco has similar problems with a number of vendors and/or customers, and had now filed for Chapter 11 bankruptcy, Apparently, any refund, if ever, is now a mater for the courts.
Not convinced that the missing refund will ever be recovered. Simply feel cheated.
Note: Apsco will continue to remain in business at all locations, and the Chapter 11 filing is merely an attempt to eliminate or reduce obligations and debts to vendors and customers.
.
ROBERT A.
Oct 2014
The first thing that happened was they damaged the range. They did give us credit for that.
The next thing was the dishwasher door would not close. This had to be handled by GE as the salesperson for APSCO said they were short of help.
The next thing was the freezer started making a loud noise. APSCO did send out a person who was in training and he did not know what was wrong. They had to send someone else out. He ordered parts but when he came back to install the new parts decided he would have to tear the whole freezer apart. We did not realize it but after he left the freezer was not working at all. This was over a weekend so by the time we realized it all of the food had spoiled.
The next thing is they discovered that the dishwasher was leaking. It had been damaged and there was a hole in the back of it. By the time they discovered this it had already ruined the wall behind it. This is on an island so is right out in the open and very visible. After some time Laura Greco did send over a handyman to repair the wall. The handyman was terrible and absolutely did not know how to repair it. Several attempts were made to get someone from APSCO to come and look at the bungled job but with no success. I finally had to hire a contractor myself to get the wall repaired correctly. So far APSCO has not payed and will not even respond.
The next thing was the dishwasher door would not close. This had to be handled by GE as the salesperson for APSCO said they were short of help.
The next thing was the freezer started making a loud noise. APSCO did send out a person who was in training and he did not know what was wrong. They had to send someone else out. He ordered parts but when he came back to install the new parts decided he would have to tear the whole freezer apart. We did not realize it but after he left the freezer was not working at all. This was over a weekend so by the time we realized it all of the food had spoiled.
The next thing is they discovered that the dishwasher was leaking. It had been damaged and there was a hole in the back of it. By the time they discovered this it had already ruined the wall behind it. This is on an island so is right out in the open and very visible. After some time Laura Greco did send over a handyman to repair the wall. The handyman was terrible and absolutely did not know how to repair it. Several attempts were made to get someone from APSCO to come and look at the bungled job but with no success. I finally had to hire a contractor myself to get the wall repaired correctly. So far APSCO has not payed and will not even respond.
NIKI R.
Sep 2014
They were great to deal with! The price was good and their salesmen were polite.
Rick S.
Jul 2014
They're honest and prompt. The guy told me that my problem was not the dryer, it was something else and they charged me the minimum amount, which is $75. They're professional and they're everything you want in appliances.
Ester H.
Apr 2014
Purchase of a GE washer & dryer set in August, 2013. Called 4/16/14 to schedule warranty repair for dryer. Scheduled for 4/24/14, Long time to wait but...... Service called 4/24/14, date of scheduled repair @ 9:30 AM to give wilndow of repair. OK. Apsco then calls back saying they were no longer doing warranty repairs for GE and gave me the number to call. NO heads up or written notices to customers notifing them of their sudden decision. They Just lost my business for lack of professional standards.
Response from APSCO Appliance - Service & Parts Dept
"Hello [member name removed], We are sorry to hear that you are unhappy with the service you received from our service department and apologize for the inconvenience. Although we have had a recent change regarding GE warranty service, that would not apply to purchases made before that change was implemented. And that change was just made this year and in those cases, we do let the customer know at the time of the sale and it is noted on their receipt. However, because your dryer was purchased well before the change, your dryer should have been serviced. Again, we apologize for the error and the inconvenience. We are trying to located your invoice, but we have so many with the last name [member name removed], but none around August 2013 with the first name [member name removed]. Could it be under another first name? Or it would actually be easier to pull up your invoice with your phone number. Would you be able to email that to [email protected] so we could better look into this for you? Thank you."
Lori P.
Apr 2014
unknown
Nancy B.
Feb 2014
I would recommned Apsco highly and will use them again for a repair or purchase.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
APSCO Appliance - Service & Parts Dept is currently rated 4.6 overall out of 5.
APSCO Appliance - Service & Parts Dept accepts the following forms of payment: CreditCard
No, APSCO Appliance - Service & Parts Dept does not offer free project estimates.
No, APSCO Appliance - Service & Parts Dept does not offer eco-friendly accreditations.
No, APSCO Appliance - Service & Parts Dept does not offer a senior discount.
No, APSCO Appliance - Service & Parts Dept does not offer emergency services.
No, APSCO Appliance - Service & Parts Dept does not offer warranties.