APSCO Appliance - Service & Parts Dept

My name is vishi and we ordered dishwasher on June 4th 2021 and it came on July 14th 2021. The dishwasher was awesome and Laura Greco was awesome too. We put in the first load of dishwasher on July 14th and it runs superb until now. The only reason I am giving a 4 point star grading instead of a 5 point star grading because it took longer than expected but I give the benefit of the doubt that it was Covid 19 where everything has slowed down. i also got tired of begging the location by asking them when will it come. It was also embarrassing for me and for them, specially when it wasn't their fault and mine. The other reason is there was a very minor dent on the side for which I couldn't even see it but still barely seen, and I am not calling the office again for an additional discount considering it took longer because of pandemic reasons, but other than that superb service from staff and Laura who gave me a discount and we will continue to do business for future. Awesome and good job APSCO appliance, Keep it up

Service was very good.

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I called late afternoon on a Monday and they were out here the next day. The repair man was on time (gave me a 2-hour window), very personable, courteous and knowledgeable. They charged $59 to come out and look at the appliance to determine what's wrong and then gave me a quote for the full repair. But when I had the repair done, they applied that $59 to the repair cost. It's been a few weeks now and fridge is working just fine! I highly recommend this company for any appliance repair needed.

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Have had the same problem with a refrigerator sold to me by Apsco Appliances.  Was told by their salesperson that I should use their technicians when the problem first occurred which i did.  When the problem reoccurred I made the mistake of calling them again.  This time the technician admitted they just were not trained enough to handle warranty work for GE.
 It seems that since  Laura Greco has taken over the management of the company things have really gone down hill.  She is very rude as is the technicians that work for her.
The technician is right, they just don't have enough training for the new computer age appliances.
It is no wonder their appliance sales store went bankrupt.

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quickly and helpful

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,   Dishwasher not delivered as scheduled, and no attempt by store to postpone or reschedule.  Have had similar problems with Apsco in the past.  Therefore, hand-delivered written request for refund of $606.53.  Given assurances that refund  check would be mailed next day.  Not surprising, but, like dishwasher,  no refund check delivered.
 Returned to Largo store, only to be informed that Apsco was no longer responsible for refunds. Turns out that Apsco has similar problems with a number of vendors and/or customers, and had now filed for Chapter 11 bankruptcy,  Apparently,  any refund, if ever, is now a mater for the courts.
Not convinced that the missing refund will ever be recovered.  Simply feel cheated.

Note:  Apsco will continue to remain in  business at all locations,  and the Chapter 11 filing is merely an attempt to eliminate or reduce obligations and debts to vendors and customers.  
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The first thing that happened was they damaged the range.  They did give us credit for that.
The next thing was the dishwasher door would not close.  This had to be handled by GE as the salesperson for APSCO said they were short of help.
The next thing was the freezer started making a loud noise.  APSCO did send out a person who was in training and he did not know what was wrong.  They had to send someone else out.  He ordered parts but when he came back to install the new parts decided he would have to tear the whole freezer apart.  We did not realize it but after he left the freezer was not working at all.  This was over a weekend so by the time we realized it all of the food had spoiled.
The next thing is they discovered that the dishwasher was leaking.  It had been damaged and there was a hole in the back of it.  By the time they discovered this it had already ruined the wall behind it.  This is on an island so is right out in the open and very visible. After some time Laura Greco did send over a handyman to repair the wall.  The handyman was terrible and absolutely did not know how to repair it.  Several attempts were made to get someone from APSCO to come and look at the bungled job but with no success.  I finally had to hire a contractor myself to get the wall repaired correctly.  So far APSCO has not payed and will not even respond.

They were great to deal with! The price was good and their salesmen were polite.

They're honest and prompt. The guy told me that my problem was not the dryer, it was something else and they charged me the minimum amount, which is $75. They're professional and they're everything you want in appliances.

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I would recommned Apsco highly and will use them again for a repair or purchase.

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I've been using them for years and have never had a negative experience.

Bob was our sales associate that approached us upon arrival.  We told him we were getting a new kitchen and beginning to shop for all new appliances for it.  He was a no pressure salesman with a good background in appliances and lots of product knowledge.  We told him we were looking at a couple other stores and took his card.  After pricing and shopping a couple more stores, we decided to call Bob and order from him.  He is holding them until the kitchen is ready.

It went very well. The technician knew what he was doing and fixed everything quickly. He told me how I could fix it myself but for additional price he was able to fix it immediately.
The charge for changing light bulb is high only because of design of the GE appliance.

Very well. Identified the problem and replaced the defective part.