Adirondack Services

"Thank you for your kind words. Adirondack Services strives to be the most professional, best A/C Company in this area. Thanks [Member Name Removed], we look forward to serving you again. Vicki- Office Manager"

"Thank you for your review. We appreciate that you took time to write this. Have a Happy Holiday Season and please know that we appreciate you as a customer and look forward to servicing you again. Thank You, Vicki B."

"Thank you for your kind words, Our goal is to keep the system running as long as possible for you and hope you will honor us by coming back when replacement is needed. We strive to do the best work for a fair price and give the best Customer Care in the area! Thank you again for using Adirondack Services, we look forward to servicing you again. Have a Happy Holiday Season [Member name removed] Sincerely, Vicki B. Customer Care Manager"

"Thank you so much for your great review! You are an awesome customer and treated the office staff and our technician with respect and humor! We love working for a customer who is easy to get along with and appreciates our work. I hope you will be with us for years and years. Vicki B."

"Vicki spoke to Mrs. [Member Name Removed] and told her Adirondack Services wishes to take care of her complaint of a noisy Compressor. We have ordered a Compressor blanket and will be installing this at no charge to our customer to hopefully take the noise level down to an acceptable level or totally away. When I told Mrs. [Member Name Removed] this, she was happy with the resolution. The blanket will be installed by the end of October. We hope that the Ferguson family will give Adirondack Services another try, understanding that we installed the system and it passed inspection, we did not build the system and we are doing what we can to make them happy. Vicki B."

"The [Member name removed] family is greatly appreciated by the Adirondack Services family and employees. We appreciate them as customers and the respectful way they treat the office staff and technicians. We hope to continue our relationship for many years to come. Thank you for a great review! Vicki B."

"Thank you so much for your review! [Removed Member name] are members of the Adirondack Services "family" after all of these years and your loyalty to us is greatly appreciated. You have been with Adirondack Services since we opened the business and your trust in our company all of these years has been steadfast. We promised you in the beginning (and still) the best Customer Service, pricing and the most qualified technicians in the area. In my experience with the other a/c company I worked for, I don't believe I ever had such a loyal and more appreciative customer. Thank you again and we look forward to serving [Removed Member name] in the future!"

"Thank you very much Mr. [removed member name] for your great review and trust in Adirondack Services. Andrew is a great technician who is very proficient. We strive to give the best Customer Service as well as expertise, fair pricing and quality work. We appreciate you as a customer and the time you took to write your review. In this competitive field, it is nice to know that we have a satisfied customer who will recommend us to others and use us again!"

"Adirondack Services wishes to thank [member name removed]for a positive and heartfelt review. Our installers and technicians work hard and so does the office staff here at making the installation of a new system as seamless and painless for our customers as possible. Thank you [member name removed] for using Adirondack Services, we value you as a customer, as we do all of our customers. Welcome to the Adirondack Services family! Vicki Butcher"

"Adirondack Service wishes to thank Mr. [removed member name] for his A review. This is the best compliment anyone can give a company. We appreciate all of our customers and strive to do the best job possible. It is important that our customers feel good about using us and recommend us to others. Your reputation is everything in this very competitive industry. Thank you again Mr. [removed member name] we look forward to serving you in the future. Vicki Butcher Executive Assistant Adirondack Services"

"Thank you [member name removed] for your wonderful response. We treasure you as a customer at Adirondack Services and I wanted to take a moment to extend a personal thank you. We look forward to a continued business relationship with you but more important, a continued relationship with you as"part of the Adirondack Services extended family". Thanks again and have a great day! Vicki Butcher Executive Assistant Adirondack Services"

"On 12-13-2009 we provided emergency after hour service and found the member’s system low on Freon. In this service, we performed a basic leak check and found no leaks. The system was installed on 10-01-08 and is out of the standard one year labor warranty. In any case, overtime would not be covered under ANY.warranty period. The customer was charged $187.50 Trip Charge/Diagnostic, which covers up to one hour of labor, $90.00 for 2 lbs of Freon, and $19.43 in tax. The member signed our invoice stating that they were happy with our service. Adirondack Services sends out comment cards after every service call. We received the comment card back from the member with some pretty obscene writing on it. At that time I researched the customer's file and called him immediately to address his concerns/complaints. On January 18, 2010 at 9:30 am per my notes, I offered the member a FREE more extensive leak check and a preventative maintenance check. I offered this to him to see if there was truly a leak in his coil, or if it was a mistake when the unit was initially charged on the date of original installation. I expressed to the member that if we did NOT find a leak in the system that we would refund him his invoice amount from 12-13-2009. I also told him that if there was a leak found, it may be covered under warranty and could be replaced at NO CHARGE. The member was extremely unpleasant on the phone and demanded his money back. He would not accept Adirondack Services offer. In regards to the member’s claim of "letting out Freon" by our service person, that is nonsense. At no time was this brought up to the owner, or anyone at Adirondack Services, about OUR technician letting out Freon. Adirondack Services has very proudly been doing business in Pinellas County since 1998. We are a family owned and operated company and we have NEVER operated that way. We have serviced thousands of homes, neighbors, restaurants, offices, and commercial buildings in the area and we are very aware of the damages of such practices. There are many .reasons as to why an air conditioning system could .be low on Freon. If the member would have allowed, we could have explained and gotten to the bottom of the matter. Adirondack wanted to return to the customer's home to know for sure the issues at hand. When I asked him if we could come back to do the Preventative Maintenance and FREE leak check this would have let me know if there was truly a leak or whether the system may have been charged incorrectly. Thank you for your time and I hope this resolves this issue. Chris Webber, Service Manager Adirondack Services"