A COMPUTER DOCTOR

Overall, this service treated me with professionalism. That goes a long way toward good will in the community and making sure I will recommend them to others who might need their services.

I took to Laptop computers to the shop. I was told to call 2 days later to check on the progress of diagnosis and repair. I called several times but was unable to reach anyone for a couple days. When I finally reached someone, they gave me the run around instead of admitting they just hadn't gotten around to looking them. 2 weeks of phone tag games and talking to different people about the same symptoms over and over again left me with 1 machine they couldn't fix and one they couldn't get their act together enough to diagnose. After hearing the exact same excuse as before (this time peppered with IT speak designed to make the problems sound more complex than they were) I hung up the phone and went and picked up my machines. I have since had the mystery problem diagnosed and repaired. The sad part is that these guys seemed very nice but they just couldn't get their act together.