PCland Computer Services

I was very happy with the service and with the follow-up afterwards. The computer was for my 93 year old Mother in Law and they helped personalize mouse to one click instead of two click.

I was very pleased with the service. My 93 year old mother in law needed a computer and the folks at PC Land did an excellent job before and after the review. My mother in Law needed a single click option and they showed me how to do it.

I was told it was buggy and it needed to be cleaned. I had no idea that I would lose so much of my files, passwords, programs, etc. etc. I was told they would need the computer overnight. Well, I finally got it back after more than a week and was missing some critical software and files . Since I was doing away for about ten days, I gave it back to them again. Not much had been done but at least I could boot it up.

unknown

Walk in service, immediately tested. Had replacement in stock. Left very happy.

He was helpful in telling me how to unplug the wires to bring it to him. He took 24 hours to evaluate the computer and call me with an estimate. This is where I think he could have described the clean sweep concept and the removal of all the programs. I asked for an itemized list of what was done to the computer and that was provided without any mention of the deletion of the programs. It took about 3 days to get the job done and when called to pick it up, I was delayed a day because of my work. He loaded it into the car for me after we waited for the downloads to complete.

I'm a realtor and rely heavily on my desktop PC.Had an incredibly annoying jumping mouse cursor issue that wanted to make me throw the computer out the window.Charles from PCLAND came by the morning after I called and within a half hour, had everything working smoothly again. I can now go back to work.Very professional. Very timely. Got things corrected as I had expected.

The one thing they did not do was that they did not figure out what was wrong with my computer so I would not use them again. Price was inexpensive. Through the security system I found some people to fix what was wrong, they located other service for me to use. I was glad that they were tied up with the security people, it was one good thing they did. I would not work with them again in the future.

see above

Excellent!