BUDGET PAINTING & WATERPROOFING INC

"Dear Mr. and Mrs. H*****, I would like to thank you for taking time out of your busy schedule to write such a glowing review. It was an absolute pleasure working for you and we look forward to doing so again when you are ready to paint the exterior of your home after the first of the year."

"Dear [removed member name], As people can see from our many other positive reviews, this was not typical of me or my business. Sometimes life throws more at you then a person can handle and occasionally something slips through the cracks. Had this been an emergency, like power outage or plumbing issues, I could see the need for 24/7 service, but this was to quote pressure washing a fence and washing/painting of a pool deck. I did not feel it could not wait until Monday when we offered to come. I think you will find that most painting companies only have one estimator on staff and since he was the one with health issues at the moment, there was little more I could have offered. I will take your advise into consideration, but have some for you as well. When dealing with people in any capacity, you may want to try to be more flexible and extend a little grace. You never know when it may be you who needs it one day. I truly hope you find a good fit for your project. Sincerely, Heather Resina"

"Dear Members, Thank you so much for taking the time to write a positive review for us. It was our pleasure working on your project with you. The home turned out beautiful and really transitions nicely into the interior decor. We hope you enjoy many years there and make lots of beautiful memories with your family, God bless you. Sincerely, Terry & Heather Resina, Owners"

"Dear Mr. & Mrs. (member name removed), We cannot thank you enough for taking the time to write such a positive review both on Angie's List and Google. We know what a valuable marketing tool both of them are and how limited a working father and busy mom's time is. It was such a pleasure working with you from start to finish. Getting to know your children and seeing their excitement as the new colors went up was an added bonus. You were so kind in providing lunch to our crew on one day and even tipping them at the end, which is never solicited, but humbly appreciated by them. The colors you chose blended so beautifully with the furnishings you already owned, it was a joy to watch your vision unfold. We hope you can truly feel like this is YOUR home now and that you will make many memories together in it. When the time comes to paint your exterior, we will look forward to catching up with our friends the Tegtmeiers! As other types of projects arise, please feel free to call us for any referrals, as Terry and I have been in the Tampa Bay area all our lives and know several good contractors from all different trades. We only network with companies whose quality work we have seen, whose pricing is fair and whose ethics are high. You are a wonderful family and deserve only the best! Warm Regards, Heather Resina"

"Dear [member name removed], We sincerely thank you for taking the time to write this positive review. It is always our goal to provide an honest, fair and professional service to our customers that leaves them feeling proud of their space and happy with the entire experience. This most recent project required a lot of trust and patience, as it was not the typical project in several ways. We are very grateful that you remained confident in us and that we were able to help you accomplish your vision for that space. We look forward to serving you again in the future. Blessings to you both. Sincerely, Terry & Heather Resina"

"Dear Customer, What a wonderful blessing to find your review in my inbox this morning as I logged on for the day! We are happy you decided to take our advice and join Angie's List. It is a great program and really should come in handy now that you are a new home owner. The feeling was definitely mutual. All of the points you made are equally important to Terry and me. They are part of our core values as a fully licensed and insured company that desires to give people exactly what they hope for, and then some. Painting should always be a an exciting process, and working with someone who knows what she likes is really a pleasure. We are looking forward to seeing what you do with the rest of the interior when the time is right. Thank you so much for allowing us to be a part of the process!"

"Dear customer , What a blessing it was to me this morning to read your review. We strive to give each and every customer the same quality experience that you had, but don't always get the benefit of a review on such a format as Angie's List. Terry and I are so pleased to hear that you are happy with the finished product and thoroughly enjoyed the experience and our conversations as well. We believe painting should be an exciting time, as one's home is usually their most valued asset. I know you were a bit nervous about the process before we started, but hopefully our constant communication helped ease that once the project began. I am excited to see what colors you and your wife choose for the interior and we will be here to help you in any way we can. Until then, be blessed and enjoy!"

"Dear Member, I can't tell you how nice it was to turn on my computer this morning and find your glowing review. We have been very blessed over the past 14 years to serve such kind people as yourself. Terry & I do take pride in each and every job and get personally involved throughout the entire project. It is important to us to take every necessary step to make each home look and perform it's very best. We are always glad when we have customers who take the time to do their research when selecting their contractor, because then they know the quality of the workmanship we provide and appreciate the value of it's long term affect. The fact that you waited to write this letter, may not have been intentional, but it serves as an even better testimony now. We are so pleased to hear that you are still as happy with your painting and waterproofing job today as when we first did it. It is sure to last for may years to come. We look forward to scheduling that pressure washing soon. And remember, when you hire us to maintain your paint job, we include any touch up at no additional cost. Thank you for giving us one more thing to be grateful for this holiday season. Blessings to you. Sincerely, Terry & Heather Resina"

"Dear Member, In looking over my Angie's List account recently, I discovered that I never responded to you kind review. Please accept my apologies and know that I too was delighted to work with you on your lovely home. Meeting kind people such as yourself is the best part of my job. I hope that you are still as pleased today as you were when you wrote this and that you are enjoying good health and lots of time with your son and family. Please let us know if we can be of further service to you in the future. God bless you. Warm Regards, Terry & Heather Resina"

"Dear Members, Thank you so much for taking the time to write such a kind review. This economy has certainly taken it's toll on all contractors, but we have been blessed with enough referrals and repeat business from happy customers to be able to thrive in spite of the economy. We are so happy that you are pleased with the outcome and were honored to be a part of the process. Your home looks beautiful and will continue to do so for many years to come with the 100% Acrylic paint by Sherwin Williams. We hope as your budget allows, that you will opt to have us back for the interior painting you had us quote. Please don't forget to protect your finish by pressure washing it once per year. We can perform that service for you as well. Enjoy that patio and lakefront view! Sincerely, Heather Resina, Owner."

"It was so thoughtful of you to take time out of your busy schedule to comment on our services. We are happy to have been able to help out both you and your tenant in a timely fashion. Thank you for placing your trust in us long distance. We hope to hear from you again in the future and wish you continued success in renting your condo."

"I was going through my Angie's List account updating my profile when I came across your letter. Thank you so much for taking the time to comment on your experience with our company. In 2007 we survived only due to customers like you who were willing to tell others of companies they knew they could count on. I would venture to say that 90% of our business last year came from referals and repeat customers. What a great feeling to know that customers are experiencing exactly what we strive to give them! I'm grateful for the chance to meet you and the oportunity to serve you. We hope to hear from you again in the future. Sincerely, Heather Resina ps. Please check out our re-vamped website at www.budgetpainting.biz"

"IT WAS A REAL PLEASURE WORKING WITH YOU. YOU HAVE A BEAUTIFUL HOME THAT WE THOROUGHLY ENJOYED HELPING YOU RESTORE AND MODERNIZE. THE FINISH AND APPLICATION YOU SELECTED WILL BEAUTIFY AND PROTECT YOUR HOME FOR YEARS TO COME AS WELL AS HELP TO INCREASE THE VALUE OF YOUR HOME. AND REMEMBER, WE ARE ONLY A PHONE CALL AWAY SHOULD ANY WARRANTY ISSUES EVER ARISE. WE LOOK FORWARD TO HELPING YOU WITH THE DAMP PROOFING OF YOUR CELLAR AS WE DISCUSSED IN OUR FOLLOW UP CONVERSATION. YOUR POSITIVE FEEDBACK IS VERY INSPIRING TO OUR CREWS WHO STRIVE TO EXCEL ON EACH AND EVERY PROJECT. YOUR TRUST, CONFIDENCE AND SATISFACTION MEAN A LOT TO US HAVING BEEN NATIVES OF THE TAMPA BAY AREA FOR 40 YEARS. AND WHEN YOU GET READY TO ADD SOME NEW OR FRESH COLOR TO THE INTERIOR, WE'LL BE READY TO SERVE. OUR SINCERE GRATITUDE, HEATHER RESINA, V.P. BUDGET PAINTING & WATERPROOFING, INC."