WARD'S HEATING & AIR CONDITIONING

We have used them for 26 years. They are excellent, The best. We have always had good luck when they do any work. Never have had any complaints. They don't try to build the ticket.

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They are the best company we have had. They get the best marks, but they are a little expensive. They do everything perfectly, but they charge a little bit more. We are in an gated community, and pay more than anyone else in the community. Its part of life, and it isn't fair, but its part of life. They are good. They are top notch. You will just pay a little bit more. The best quality. I will, but they gave us a quote for an air conditioner for $6,000, and another provider gave us a quote for $5,000. They were a $1,000 high.

We have a contract with them. They are trustworthy. The workers were very nice and knowledgeable.

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Swimmingly! The crew did a fabulous and effective job without much fuss even though they had to install a new air handler in what is still a hall closet. The Trane unit also has an electrostatic air filtration system and a condensate pump. The missus likes the house cold so we keep it at 70 degreeeeezzzz now and I still haven't had to pay more than half what I used to to the power company for 78 degrees with the old package unit. Gotta love it!

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I am very satisfied with their service. The price included parts and labor as well as registration of the unit. They took care of all of that. We chose them because they have been around for a long time and have a lot of employees.

I had already called earlier in the day Tuesday to ensure they have my phone number correctly. I work a few minutes from home, so I told them to call when they were coming and I would jet home to meet them. Tuesday at 5:30, still no call. I drive to their shop, thinking they forgot or something. The house is HOT, it has been over 24 hours, and not a peep from them. Tuesday is a FAIL!

I was told Wednesday morning, for sure. FAIL! So I take off work, waiting for someone, and they do not come until after noon. Now both me and the house are HOT! FAIL!
Serviceman took less than 10 minutes to diagnose the problem. He calls model/serial numbers in to the office. They check, but the part is not stocked, and they will order it. Should be in Thursday by noon. He leaves, says he will see me the next day. FAIL!
Next day, Thursday, at noon, I call the shop to see when they are coming by. Some dufus named Beverly in the Service Department forgot to order the part! Now I am really p*****, but I am so far in to this I tell them to just order it and overnight it. Big FAIL!
Friday at 5pm, serviceguy finally shows up and puts in a new blower motor. Five days, that should have been 2. FAIL!
I will now go to Angies List to look for a new vendor. What do I care if they are around the corner (like Wards) or Plant City or Auburndale? I thought I would 'keep it local', but apparently that is not a good criteria to select a vendor. Especially with Angies List, Google Plus and Facebook. I just know that my next service call will not be to Wards. They dont have that 'edge' anymore. There are people out there that want, need and care about getting your business. Thats the company I want to give my money to.

They are reliable, show up when they are supposed to. They take care of the problem without trying to up sell me. I highly recommend them to others, as I have been using them for the past 12-15 years.

Sweet! The repairman was courteous, conscientious and confused by the other company's diagnosis. The A/C is still doing fine. I recommend Ward's without reservation.