THORPE HEATING & COOLING

Well, they're not cheap, but they do the job. They do quality work. We've had them for 20 years. I have two A/c units and two furnace units, so I'm thinking it costs me $142.

Excellent job. Installed in one day with no problems.

On a 1-10 grading scale, 10 the best, I give them a 9.5. They are always prompt, courteous, and complete great work.

It went okay. We've had them out a few times to fix the unit.

They are excellent. They did a great job. They're conscientious about making sure that the job is completed correctly and on time. They're very easy to deal with. I will use them again. I can only recommend them for heat pumps services. If you want a mini split system, this is probably the best company in the Lakeland area.They did not give me a hard sell, and they are the only authorized Mitsubishi installers in the Lakeland area.

They have serviced us for years and they always do excellent work. They are always very fast with an emergency.

Not only did they not schedule our pre-paid regular maintenance visits, but when we did have an issue it was not resolved correctly and required 2 additional appointments to resolve it. This required us to be available at home, a huge inconvenience. I requested a call from the manager to address the deficiencies and my dissatisfaction, which I never received.

Arrived home from South Caroline early evening on 8/01 -- realized carpet was wet in hallway -- AC was leaking -- turned AC off and called Thorpe Heating and Cooling ( had kept an advertisement which had been in the local newspaper (Ledger) for about two years which had mentioned Angie's List, etc.). Whoever answered the phone told me they couldn't get anyone to my residence that evening but would send someone the next day -- told him where water was coming from and he suggested I put duct tape around the joint and leave AC off. I used towels to soak up water from carpet, then went to Lowe's and bought two fans (one for my bedroom that night) and one to use on carpet in hallway to try to dry -- bought duct tape and used on leaking joint. (A very l-o-n-g day, needless to say) The next day a technician arrived (Arvan) and provided services as described. He was very professional and personable -- I asked for his business cards and put some of them on the bulletin board in the lobby area with a notation 'Angie's List - A Rating' on them -- All in all, I was very pleased with Arvan -- but , had I not arrived home THAT DAY, I suppose I would have had to purchase a Wet Vac that evening, too.

Thorpe was onsite within hours of my initial call. After finding the leak in the evaporator coil, the tech told me my three options with clarity and breakdown of costs, as well as the downside of each option. He also let me know up-front that my unit is only 6 years old and was fully covered in a 10-year comprehensive warranty, so all parts would be covered. After wrestling with the options, we chose the first option and the technician which only cost me $189 out of pocket (compared to the $1500 and $7500 quoted by two other companies respectively).

From the call to the office to the end of the techs visit all went very well. They took the time to answer all my questions and made suggestions too. The tech arrived on time and did a great job. Nice to see a company that places a great deal of importance on customer service.