Solara Ind.

Wish I could give them 0 stars! My experience with Ryan Shannon and The Remodeling Guys, first as a salesman and then, as he subsequently represented himself, as the owner of The Remodeling Guys in Lakeland, Florida has been one nightmare after another. Took more than 6 months to complete building the Four Seasons sunroom, which now leaks, due to a variety of factors, i.e. poor scheduling and phasing of work, inability to obtain product from Four Seasons, inaccurate ordering of materials, inaccurate measuring requiring re-ordering and lengthy waits for materials and vendor changes for materials. Office staff was woefully incompetent and it was extremely difficult to resolve problems. When the job was finally finished, there was difficulty in obtaining warranties for all components of the work that was done. Ryan Shannon seemed to believe that the blanket “lifetime” warranty from The Remodeling Guys was sufficient. Is it? Are they still in business? No one answers the company phone, not even an answering machine and their website is no longer functional. On May 22, 2020, I called Ryan Shannon to report that the Four Seasons Sunroom, built by Nicholas Buzzella who was working with The Remodeling Guys at the time of the build, had developed a leak and that the downspout that was installed was not securely attached to the structure. Note that this room is not yet a year old. Ryan Shannon asked that I give him a few days to arrange for the repair. He asked that I send him pictures, which I did promptly. On May 26, 2020, I received a text from Ryan Shannon that he was still waiting to hear from Nick. I have not heard from Ryan Shannon, Nick Buzzella or Four Seasons, all of whom were contacted, since I last initiated contact with Ryan Shannon on June 4, 2020. No one has been sent by Ryan Shannon to make the appropriate repairs. Ryan Shannon, who issued a “lifetime” warranty for the sunroom, told me to call Four Seasons to see if they have someone in the area since he and Nick were very busy. So much for his “lifetime” warranty assurance. So much for Four Seasons! Seems like it’s business as usual. During the course of my 6+ months build, I constantly heard “I’m working on it.” Now that I have a problem in a room that is less than 1 year old, I am hearing “I’m working on it.” Seems like that is how Ryan Shannon does business that is he “works on it” but it requires an inordinate amount of your time to follow-up to get things done. But note, in this case, the leak in the 1 year old sunroom has still not been addressed by Ryan Shannon. I regret that I did not heed the warnings before getting involved with Ryan Shannon, The Remodeling Guys and those associated with them. I would never recommend any of them, including Nick, who, near the end, felt he could be downright disrespectful to me in response to a question I asked by saying that he communicated the reason for the unevenness of the frame to “the man of the house” and that he wasn’t responsible if “there was no communication in my household.” Now, now. Is this how you speak to a client? This is sad, since the outcome is a nice room, leak withstanding. In fact, Nick has taken the liberty of showcasing our room on his website. But I would never subject anyone to the kind of attitude suggested by his comment to me. Also, I can’t help but wonder what will happen if another problem with the room develops, since no one involved with the building of this room has been responsive. Fingers crossed. On the Facebook page for Ryan Shannon’s new screening business, at least one of his glowing endorsements is from a relative and another from someone he did or does business with. Check the reviews for The Remodeling Guys on various sites as well as the Better Business Bureau and pay particular attention to those reviews dated in 2018 when he was in sales for the company and then those dated in 2019-2020 when he said he was the owner to make a decision about doing business with him. The choice is yours, but you have been warned!!!