Roto-Rooter Plumbing & Water Cleanup

Our hot water had stopped working. Being in a panic, we called Roto Rooter to fix the issue. First thing that hurt was a $85.00 fee just to come out.... but we were desperate and figured it would come off the bill in the end. After they came out, they stated it would be nearly $600 to replace both thermostats and heating elements. Not knowing much on these items, we moronically paid. Once the job was complete, I spoke with other plumbers in the area on what we had done only to be told “are you nuts!? Those parts only total out to $70 tops!”. Once they stated, and explained, how easy they are to install, I felt beyond taken by this crooked company. Never again will I fall to such deception without thoroughly doing my research.

They were suppose to replace pvc hose outside of home for $450 that price was ridiculous

I had called the the Friday before, They told me they can come over tomorrow and the next day I called them to ask if they could come over sooner in the day so the house would be ready to be shown for sell. The person on the phone worked with me and had someone come over sooner. They came over and worked wonders on this nightmare of a faucet . The person was professional and work steady to be sure it was done in time. 
I waited to write the review to see how well it would hold up. It has been 3 weeks and no problems.  I would recommend Roto-Rooter for my next repair.

They came earlier than expected. Office called before they came and told me the names of who were coming. They would give a free estimate. They looked at the problem, gave the price and unplugged the toilet within minutes. They were very courteous and professional.

When I recovered from initial shock, I politely hung up

7;30 on a Sunday morning Carey answered the phone as if he was waiting for my call. Not much later he appeared at my doorstep in Poinciana,1 hour away from his home, to diagnosis and repair the blocked sewer line.
He professionally informed me of the problem, short and long term pro's and con's of solution. He then provided an estimate, both for cost and time frame to repair the problem.
Carey kept us informed of his progress; showed us the damage at various times; and joined us for lunch.
Early Sunday service with no surcharge and a personable and pleasant repair person.

The work was incredible! Ronnie, the technician ordered a new water heater on 4/24/14, and he replaced it the next day, arriving promptly in the morning of 4/25/14. He and his manager took out the old water heater, replaced with a brand new one, repaired the old pipe fittings, and  checked that there were no leaks from the roof. He completely checked out the new system, which operated perfectly, and took the time to give us  complete instructions on the proper operation and care of the system. He was one of the best and professional repairman we have ever worked with, and would not hesitate to call on his services again.

Wade, the technician was on time and seemed to find the problem and clear it. Time will tell . . .

24 hrs later still not working right and charged an exorbitant price.

We called them late in the afternoon and they came right out. He un-stopped all toilets and tubs and was very professional

We just recently had some electrical work done on our house. The electrician found bare wires exiting the house across the concrete pad of the back stoop. We were told that it was a fire hazard and strictly against regulations. We called Roto Rooter to fix the situation and they were really nasty about the whole situation. We were told that we signed off on the septic when it was finished and they weren't liable for anything else! I told them that I would be calling county enforcement to complain about their work and the man accused me of threatening him. I have since called the county enforcement and they are investigating them. This was a horrible experience and all other BUYERS BEWARE!!!!!!!!!!!!!!

deep the drainfield would have to be dug. We were told that we would have an additional $1700 dollars added to the cost for a sump pump to pump the waste into the tank because there wasn't enough drop from the exit out of the house to the tank. The tank had to be replaced because it didn't meet the current regulations. It was the end of January before we finally had an operational septic system. We recently had some electrical work done on our home and were told that there were bare wires running out of the house to the sump pump for the septic tank- this is strictly a fire hazard and against regulations. We called Roto-Rooter to fix the problem and were told that we signed off on the drainfield and septic and they didn't intend to do anything! We called the county regulatory office to report the violation to them. We are still waiting for their error to be repaired as I write this. We will probably be required to pay even more money because they did such a crappy job. Beware of working with this company!!!!!!!!!!!!!!