Cannon's Appliance Service

WOW this company have truly WOWWED me, the service was excellent from Chris my technician and Stacey in Customer CARE,, really does care and did everything possible to expedite the appointment which I truly appreciate. The service call fee was lower than 3 other company I had reached out too and everything was EXCELLENT.. I will never use anyone one else. KUDUS TO CANNON's Appliance Services....

Hired Cannons Appliance Service L.L.C to come out and diagnose my Samsung refrigerator (garage). The unit kept tripping my GFCI outlet. The tech came out on a Friday to diagnose the problem. The cost for the visit was $84. The tech plugged the unit into the GFCI and it tripped the outlet. He tried it a couple more times and it tripped the GFCI again. He then plugged into another outlet that did not appear to be GFCI. It also tripped the GFCI (this outlet was found to be connected to the GFCI that the unit was originally plugged into). The tech then proceeded to unplug the compressor to test if the GFCI would trip again. This time the GFCI did not trip. Once he plugged the compressor back up, it tripped the GFCI. The tech at this point diagnosed the concern as a bad compressor. He gave me a ballpark estimate of $900-$1,000 to repair, but would give me a firm number if I wanted to repair it, once he got back to the office. At this point I declined the repair due to just purchasing the unit for $500. The unit worked fine prior to me purchasing it. Later that day, I received a call from the tech that if I could not sell the unit, that he would take it off my hands for FREE and only if it was for FREE. In a couple of days I was able to sell it for $100, to get it out of my garage. The next day, the gentleman that purchased it, informed me that the unit was working perfectly. He had plugged it into a non-GFCI outlet. No issues! I offered to buy it back, unfortunately he refused, as it was a very nice unit. Bottom line, the unit works fine and is now being used in a kitchen in Davenport, FL. I reached out to Cannons Appliance Service L.L.C to let them know what had happened and that I was at a loss due to their techs misdiagnosis. I was directed to Rick (Service Manager). I also made Rick aware of the phone call that I received from his tech to take the unit off my hands for FREE and that I still had the voicemail if he wanted to listen to it. He did not seem interested at all about the call. While speaking with Rick, he asked if I could inquire if the new owner of the unit would allow one of his techs to inspect the unit to assess it. Long story short, Cannons Appliance Service L.L.C never sent a tech out even though the new owner did not have an issue with it. All contact information was furnished to Rick, he did nothing with it. After a week, I receive a communication that Cannons Appliance Service L.L.C was going to refund my service call of $84 due to the misdiagnosis. I proceeded to reach out to Rick to discuss further, this is when I discovered that Cannons Appliance Service L.L.C never sent anyone out to assess and verify the misdiagnosis from the original tech. During my conversation with Rick I asked if Cannons Appliance Service L.L.C would make me whole on my refrigerator, since I sold it on the premise that it was misdiagnosed by their tech as having a bad compressor. At this point he informed me that the best he could do was to give me a refund for the service call due to the misdiagnosis by the tech, but that Cannons Appliance Service L.L.C would not reimburse me for the cost of the refrigerator minus the $100 I had sold it for. I want to be clear, I never raised my voice or anything that would have caused Rick to raise his voice and become belligerent. But he did in fact and all it took was for me to let him know that I would be writing a review based on the facts of what transpired. He also stated during his rant that "he knew he should have never refunded my service call fee", he then hung up on me. If the tech would have only taken one more step and plugged the unit in a non GFCI outlet, this would have never happened. The refrigerator would have worked and I would have had a dedicated circuit/outlet for the refrigerator installed by an electrician. Now I still have to do that, but have to incur the cost of another refrigerator. I also find it very odd that the tech was very willing to take the refrigerator off my hands for FREE after he diagnosed it having a bad compressor. Samsung 28cuft French Door

The technician who serviced our LG refrigerator, Robert, was outstanding. He was courteous, professional and competent, clearly having worked on LG appliances before. He finished the diagnostics quickly, explained the problem clearly and gave an estimate to complete the repair on the spot. He ordered a new compressor and scheduled the follow-up visit immediately upon determining its availability. The work was completed successfully on the date and time promised in neat and thorough manner. Based upon this experience, we will call Cannon's the next time we need appliance service.

HORRIFIC! Guy came out 3 times in 3 weeks and STILL wrong part...have waited over a month since the first call to them....RUDE RUDE EMPLOYEES AND MGMT...EX: RICK (mgr) AND ASHLEY (receptionist)...EXTREMELY POOR CUSTOMER SERVICE, I WOULDN'T WANT ANYONE ELSE TO BE TREATED LIKE THIS! REFUSED OUR REFUND

Worst experience Do Not contract this company ever!!! They came onsite 4 times did not fix the issue at all, I feel because they get paid per job by MFG they were not doing it correctly. issues was the fridge was not making any ice, best buy replaced the ice maker which did not fix it so we had to get an "Advance Repair" which Whirlpool contracted this joke of a company. 1st tech Tyler was good as you see from the comments about this company, he explained to my wife what was needed and the process that was supposed to take place. The 2nd tech no personable skills, gets mad when you ask him questions because he is only here to fix stuff. He was here 3 times even though the dispatcher was told by my wife not to send him. the 2nd time he was here he was so careless he cut my power cable on my security camera. company took responsibility he was supposed to splice it and couldn't get it to work (what a surprise) I get here the 3rd service call and my mother is already here and upset because this disrespectful tech who doesn't know how to speak to women. I check my camera and it doesn't work he says call the office. He started to take the shelves out and i start to question him and he is trying to be short with me. I ask why it takes so many times to fix the issue, his response is i do what whirlpool says to do. I come and fix stuff, i say apparently not because you have been here 3 times. He gets instantly sensitive and says i will not stand here as you degrade my skills i will put this back. I say i expected you to not fix it as before so get out. Tell him 4 times to get out and as he is leaving he says i was leaving 1st. i said good get out, he says don't be a little "*****" as he was walking out so i said oh OK YOUR MOTHER which struck a nerve. he turned around like he was going to do something and i told him he better get off my property. finally he had some common sense and started to leave but was still cursing behind his truck. told him to shut up and get out. Will never work with this company again will let all know of the unprofessional behavior. they are working the system for warranty work

Tyler was an excellent technician and was professional, punctual and polite. We felt we were in good hands and the repair went very easily. I would not hesitate to call Cannon's again.

We had issues with the office scheduling department, but the repairman was very knowledgable and installed the broken part quickly and efficiently.  It has been a few months and everything works as it should.  We also went to the parts sttore at a later date and purchased a part for another appliance that we could not find elsewhere. 

They came when promised and quickly found the problem. It required special parts so they returned a few days later and fixed it. I was very pleased with this repair. I will use them in the future for washer/dryer repairs.

The original complaint was that it collected a little frost on the back wall.   They replaced the thermostat, the evaporator, and the thermostat the second time (warranty on that).  After the repairs it did not get very cold. They came back out and told us to load it with more food and give it a few days.   In the following week it never got below 40 degrees, and sometimes wandered as high as 50 degrees.  We chose to junk it and bought a new refrigerator

The tech replaced the board and did a poor job re installing the dishwasher underneath the cabinet. The repair ended up costing almost $500.00 and the repair did not correct the issues with the dishwasher not cleaning well. I had to replace the dishwasher.

Was scheduled for an 8-12 apt on Mon. My only day off during week. Finally about 10:30 I call Cannons to see where is the repairman so I can plan. (I had plans after 12, was hoping he'd be early in the window, rather than later). Girl said oh he's running late and will now be out between 1-3. "I was just getting ready to call", Now why don't I actually believe this? Coincidence? Maybe. So repairman gets to house about 1:30, repair is very quick, and he waits to make sure it does what it's suppose to. It does. I call Cannans to ask how much an hour of labor is, $72 I'm told. I tell girl I'd like to send them a bill for my 1.5 hr I had to sit and wait for repair to be completed. If they had just called at 9 or 10 to tell me he's late I could of still managed to get out of the house to run errands.
 JUST got off phone with supervisor and he asked what he could do to make situation better. I wasn't looking for a refund or free 'stuff', just better communications, so maybe next person will get a heads up earlier if they are going to be late.

They don't fix it with the right card. They put in a cheap fuse. They put in a bigger fuse than it needed and my washer ended up burning. They were never punctual. They were rude. I would tell people to run from them. I joined Angie's List to find somebody other than them!

I thought that they were pleasant and very knowledgeable in the product. They followed through with everything that they needed. They did a good job and quality work.

I would hire them again. They seemed knowledgeable.