Browning Moving & Storage

I have never moved to another state in my entire life, so the thought of doing so caused me a lot of stress. I screened several moving companies and decided to go with United, working with Browning Moving & Storage, their affiliate based in Florida. When I initially started talking to Troy, I shared my concerns, just as anyone would. I explained to him that, given he had never moved before, I would have many questions and concerns, and I was hopeful that he could put my mind at ease. Troy and his associate Tyler were excellent to work with. They quickly answered all my questions and ensured that my concerns were addressed and that I felt comfortable with the move. I couldn’t have felt more comfortable in the days leading up to moving day. The day before, they sent a team of people to complete the packing process before moving day. They were great to work with, super friendly and worked fast. They literally were gone before I knew it. The moving day team was also amazing. Miguel, the driver, was top-notch. He took his time to walk through the house and reassure us about what the team would be doing and how they would ensure everything was taken care of. During the moving day, they communicated clearly, asking questions when necessary and also talking me through some of the delivery process. Miguel managed the team well. The process was smooth, and once they left, I felt like my house was in good hands. Miguel continued to communicate with me during the move process till he arrived on drop-off day. This, again, was an amazing experience. It was like a well-oiled machine. Miguel clearly received a lot of respect from his crew, and rightfully so, he was a great leader and knew how to dive in and help them with the complicated parts of the delivery and unpacking. I couldn’t say anything else about this experience. I already told Miguel that we want him to help us with the next step in our move when we buy our new house. The process was flawless; I felt like we were taken care of throughout the entire process. Once we were done, I felt like the move was nothing compared to the next process – unpacking!

Many pieces were damaged. My mother submitted honest & detailed claims form. She submitted receipts & photos. We were passed from Lakeland to St. Louis. They took no responsibility for any of the damages. Several of which are antiques that cannot be repaired or replaced. They have taken advantage of my elderly parents who were moving to a retirement community. PLEASE DO NOT USE Browning Moving & Storage.

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My wall and my bedroom furniture was a mess they did damage to the door ways and I need to have someone in to fix them, the house is brand new and the guys moving the furniture in had no idea how to move furniture around corners and thru door ways and openings it was something as they tried to ram the furniture thru the opening I had to stop them they knew they were destroying my door frame and kept ramming it, they put grooves and scratches on my furniture and thank good ness it was black and I could touch it out but you can see the grooves in it still. I would  never hire them again, they never even called to see how things went and it we were pleased so never again would I ever use them or recommend them. they never fallowd thru to see how things went...Poor business choice!
They came to our townhouse in 5386 River Rock Rd. Lakeland, Fl. 33809 to 2159 Iveywood Street The Villages, Fl. 32163
You ask where the work was preformed and it was both places so we couldn't  put in both addresses which doesn't make sense.
Thank You,
Colleen Moore

It went very well no coplains at all I would call them again! I give them an A plus!!!!